Reviews
Kendra Marshburn was amazing to work with! She was incredibly kind, patient and persistent working with us to make our perfect truck happen at the perfect price! Thank you so much Kendra for all your help!!
Kendra Marshburn was amazing to work with! She was incredibly kind, patient and persistent working with us to make our perfect truck happen at the perfect price! Thank you so much Kendra for all your help!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I have been doing all business with MOORE Buick since I moved to Jacksonville. Now that I have returned, buying another vehicle was a no brainer on where to shop . The best deal and it’s like working with family. Thank you guys for helping us.
I have been doing all business with MOORE Buick since I moved to Jacksonville. Now that I have returned, buying another vehicle was a no brainer on where to shop . The best deal and it’s like working with family. Thank you guys for helping us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
John, we are so happy to read such a great review about Moore Buick GMC Truck, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very friendly and professional. Made my wife and I feel as if we were with a friend.
Very friendly and professional. Made my wife and I feel as if we were with a friend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
John, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
To General Manager, I was in this morning @745 am 3/30/26. This started with fan running all the time and steering assist light coming on. The advisor came out told me Thermastat was stuck.And told me it would be $1,148 to repair. And it would take a couple hrs. Then at end of fixing it they charged us $849 LABOR. I got home looked over again receipt to make sure. And I call John Gibson, he told us that they charged us for 4 hrs and only took them 2 hrs. We are hardworking ppl and this is just Ridulous Charges and bought and paid cash for this car 6 yrs ago. And have Always had serviced there. But this was a RIPE OFF to us as good standing customers. And to be quite honest John Gibso wasnt too friendly. This was and is the most UNFAIR deal I have expericed at this dealer ship. I was told by Victoria when called after I got home that labor was $150 per hr. ONLY not do work in shorter time and charge a GOOD STANDING CUSTOMER more then was done.
To General Manager, I was in this morning @745 am 3/30/26. This started with fan running all the time and steering assist light coming on. The advisor came out told me Thermastat was stuck.And told me it would be $1,148 to repair. And it would take a couple hrs. Then at end of fixing it they charged us $849 LABOR. I got home looked over again receipt to make sure. And I call John Gibson, he told us that they charged us for 4 hrs and only took them 2 hrs. We are hardworking ppl and this is just Ridulous Charges and bought and paid cash for this car 6 yrs ago. And have Always had serviced there. But this was a RIPE OFF to us as good standing customers. And to be quite honest John Gibso wasnt too friendly. This was and is the most UNFAIR deal I have expericed at this dealer ship. I was told by Victoria when called after I got home that labor was $150 per hr. ONLY not do work in shorter time and charge a GOOD STANDING CUSTOMER more then was done.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're disappointed to hear of the negative experience you had at our location. Here at Moore Buick GMC Truck, INC., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (910) 455-1414 to discuss ways we can better serve you in the future.
Would LOVE a call from General Manager
We asked for Manager to call us never received a call back or even a Apology
Outstanding response from both Kendra Marshburn and Juan Espinosa on my out of state purchase of a 2024 Chevrolet Silverado. Both Kendra and Juan provided prompt and professional response to my initial inquiry and followed up with a seamless and concise transaction.
Outstanding response from both Kendra Marshburn and Juan Espinosa on my out of state purchase of a 2024 Chevrolet Silverado. Both Kendra and Juan provided prompt and professional response to my initial inquiry and followed up with a seamless and concise transaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy you found our staff to be so supportive during your experience here at Moore Buick GMC Truck, INC.. We are always more than happy to assist you if anything else comes up. Take care!
This will be my 3 vehicle that i have purchased. Juan has been my sale rep for the 3rd time. Awesome person to work with.
This will be my 3 vehicle that i have purchased. Juan has been my sale rep for the 3rd time. Awesome person to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Very good. Way better than your average dealership experience. Would definitely look here for any future car purchases
Very good. Way better than your average dealership experience. Would definitely look here for any future car purchases
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Moore Buick GMC Truck, INC.
Thought it was gonna take 5 hours to buy a car only took about 2 hours you guys are great!!
Thought it was gonna take 5 hours to buy a car only took about 2 hours you guys are great!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Pleasant experience. Appreciated the extra effort from the finance team. Juan Espinosa was professional and informative.
Pleasant experience. Appreciated the extra effort from the finance team. Juan Espinosa was professional and informative.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had an amazing experience. Huge thank you to Juan and Matt. Drove 1.5 hours and they had everything ready! Great deal and great team.
I had an amazing experience. Huge thank you to Juan and Matt. Drove 1.5 hours and they had everything ready! Great deal and great team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.