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Don Williamson Nissan

(140 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed

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Reviews

(140 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I purchased vehicle completely online and had it shipped to another state and the entire transaction was very smooth. I worked with James and would recommend working with 100% with auto purchases. The entire team was very fair and honest the entire way.

I purchased vehicle completely online and had it shipped to another state and the entire transaction was very smooth. I worked with James and would recommend working with 100% with auto purchases. The entire team was very fair and honest the entire way.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I purchased a vehicle from this dealership that was sold to me before the required NC inspection or the pre-certified inspection had been completed. I was not made aware of this before driving the vehicle off the lot. I later discovered the vehicle was not properly registered when I was pulled over for fictitious tags. That is when I learned the required NC inspection had never been completed. I was told to bring the vehicle back to the dealership to have the NC inspection done. I drove an hour to get there and waited 3.5 hours, only to then be informed that none of the pre-sale, pre-certified inspection or required work had been completed before they sold me the vehicle. I now have to make another trip back for a scheduled service appointment so the pre-certification work can finally be completed, including new tires, an alignment, and an oil change. No loaner vehicle has been offered. Now, 20 days after the purchase, the vehicle is still not registered in my name, and the payoff on my trade-in still has not been received. I have had difficulty getting a manager on the phone, received no apology, and have been offered no compensation for the hours of my time, travel, and inconvenience this has caused. I purchased what was represented as a pre-certified vehicle. I expected the required inspections, certification work, registration, and basic service to be completed before the vehicle was sold to me, not discovered and addressed one problem at a time after the sale. This entire experience has been unacceptable.

I purchased a vehicle from this dealership that was sold to me before the required NC inspection or the pre-certified inspection had been completed. I was not made aware of this before driving the vehicle off the lot. I later discovered the vehicle was not properly registered when I was pulled over for fictitious tags. That is when I learned the required NC inspection had never been completed. I was told to bring the vehicle back to the dealership to have the NC inspection done. I drove an hour to get there and waited 3.5 hours, only to then be informed that none of the pre-sale, pre-certified inspection or required work had been completed before they sold me the vehicle. I now have to make another trip back for a scheduled service appointment so the pre-certification work can finally be completed, including new tires, an alignment, and an oil change. No loaner vehicle has been offered. Now, 20 days after the purchase, the vehicle is still not registered in my name, and the payoff on my trade-in still has not been received. I have had difficulty getting a manager on the phone, received no apology, and have been offered no compensation for the hours of my time, travel, and inconvenience this has caused. I purchased what was represented as a pre-certified vehicle. I expected the required inspections, certification work, registration, and basic service to be completed before the vehicle was sold to me, not discovered and addressed one problem at a time after the sale. This entire experience has been unacceptable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Susan, thank you for taking the time to share your concerns. We are sorry that what began as an exciting vehicle purchase has become a frustrating experience for you. We do want to clarify a few points, as our understanding of the situation differs in some important ways. At the time of purchase, the vehicle had recently been traded in, and there were still steps that needed to be completed following the sale. Our team attempted to follow up regarding the inspection, and unfortunately we were not able to reconnect before the traffic stop occurred. The temporary registration documentation provided with the vehicle was valid for the vehicle to be driven while the remaining title and registration process was being completed. Since learning of your concerns, our team has been working directly with you to get the remaining items completed. We have offered to provide a loaner vehicle and are scheduled to pick up your vehicle so our service department can complete the inspection and remaining service work without requiring you to make another trip to the dealership. Alycia, our Dealer Principal, has also been personally involved and in communication with you as we work toward resolving everything. We understand that regardless of the circumstances, having additional items to address after purchasing a vehicle is frustrating. We appreciate your patience and the opportunity to complete the remaining work. Our priority now is making the process as convenient as possible for you and making sure everything that needs to be addressed is completed properly.

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Awesome place I won't go anywhere else Gregory webber/ Isaiah Corbins are the best . For me the car I really needed and the stability,and peace of mind

Awesome place I won't go anywhere else Gregory webber/ Isaiah Corbins are the best . For me the car I really needed and the stability,and peace of mind

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Easy to work with and organized. We received a great offer on our old vehicle to trade in for a new pathfinder. James is quick and to the point but also more than happy to take the time to answer any questions.

Easy to work with and organized. We received a great offer on our old vehicle to trade in for a new pathfinder. James is quick and to the point but also more than happy to take the time to answer any questions.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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My experience at the dealership was very good. Salesman, Greg Weber, was very easy to work with.

My experience at the dealership was very good. Salesman, Greg Weber, was very easy to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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My husband and I recently visited Don Williamson Nissan in Jacksonville to look at a new Nissan Rogue, and we had an excellent experience. Our salesperson, Greg Weber, was a pleasure to work with from start to finish. He was friendly, knowledgeable, and patient, and he took the time to answer all of my questions thoroughly—and I asked a lot of them! He never made us feel rushed or pressured and made sure we were comfortable with every step of the process. Greg made the entire car-buying experience easy and enjoyable. If you're looking for a new vehicle, I highly recommend asking for Greg Weber at Don Williamson Nissan. Betsy Cartier

My husband and I recently visited Don Williamson Nissan in Jacksonville to look at a new Nissan Rogue, and we had an excellent experience. Our salesperson, Greg Weber, was a pleasure to work with from start to finish. He was friendly, knowledgeable, and patient, and he took the time to answer all of my questions thoroughly—and I asked a lot of them! He never made us feel rushed or pressured and made sure we were comfortable with every step of the process. Greg made the entire car-buying experience easy and enjoyable. If you're looking for a new vehicle, I highly recommend asking for Greg Weber at Don Williamson Nissan. Betsy Cartier

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Truck looked great and great customer experience. I would recommend to anyone looking for any vehicle.

Truck looked great and great customer experience. I would recommend to anyone looking for any vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Working with James was effortless. He assisted me with making a great decision. I felt well taken care. The online process before visiting dealership was great.

Working with James was effortless. He assisted me with making a great decision. I felt well taken care. The online process before visiting dealership was great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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This was a very easy process with the help of James and Michael ! They made this process very comfortable for me as a new car owner and I greatly appreciate them ! Thank you so much

This was a very easy process with the help of James and Michael ! They made this process very comfortable for me as a new car owner and I greatly appreciate them ! Thank you so much

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
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My husband and I went in looking to buy a bigger car for our family since we just had a child. James was absolutely amazing and spent hours trying to get us the best deal possible with a bank. I would highly recommend James and Don Williamson Nissan to friends and family.

My husband and I went in looking to buy a bigger car for our family since we just had a child. James was absolutely amazing and spent hours trying to get us the best deal possible with a bank. I would highly recommend James and Don Williamson Nissan to friends and family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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