Crain Kia of Sherwood

Can't write a lower review. First oil change they left the drain plug loose and the car shut down (thankfully) by default. Had to get towed. Turned in to a 2 week affair over the first oil change. NEXT was a month over what is now a recall issue. Currently waiting 3 days on an oil change, tire mount and alignment. What a sorry representation of a dealership we have purchased 3 vehicles from. Brand loyal? Sure. Local dealer support? A JOKE. They just quit giving a xxxx.

Updated 6/9: Took it to a reputable shop Jett’s garage. Paid 370 for another diagnostic. Needed a new compressor. Had Jett’s replace the compressor which should have been covered under warranty. After all of this trouble I finally have air. Save yourself the trouble and find a different shop. I have 2023 Kia Forte. The air would start out cold then would get warmer as I drove. Called Kia warranty and they recommended for me to take it to Crain Kia for a diagnostic. Took it in with service advisor Samual. Called to check on it a few hours later and he told me it only needs the O rings replaced and that warranty would cover the cost. He also stated they would have to order the part and he would call me in the next day or two. 6 days passed I never heard from him. On the 7th day I called to speak with him to see when I could bring it in for repair. He never came to the phone and I was told he would return my call. A few hours later i received a text message stating I would have to bring it in again for another diagnostic because they think their technician messed up and they want a master technician to look at it to make sure the diagnosis was correct??? I was definitely confused at this point. Made an appointment for the next day to bring it in again for the second diagnostic. Was called by Samual stating the diagnosis of O rings was correct and the car was repaired and ready. Picked the car up and the exact same issue was happening. Called again to let them know the problem was not fixed so they made an appointment for a THIRD diagnostic. Upon completion of the third diagnostic I was informed that no there is a small hole in the line caused by a rock and that the repair was not covered under warranty and that I also had to pay the diagnostic fee. After all of the back and forth having to leave work and travel from Little Rock to Sherwood several times I did not feel I should be responsible for the fee. I asked to speak with the service manager when I arrived to retrieve my car and was told he was on lunch. I stated I could wait for him. After over an hour a lady came to waiting room stating he had to go to a meeting and was late back from lunch. Again I stated I could wait. He never came out. I can assume at this point he just absolutely was refusing to speak with me. I finally left. I soon discovered they drained all the Freon from my car so I have no cool air at all. I spoke with Kia again about all the troubles and the back and forth including 3 diagnostics. They send over a good will estimate asking the dealer to help cover the cost of some of the repair. Still to this day almost 3 weeks later there is no resolution. A customer care representative called from Crain Kia asking about my experience. After I explained everything that happed she stated she would be sending this straight to the General Manager and I should receive a call from him in the next few days. I never heard from anyone.

Kia Sherwood is not a place to buy a car from especially with their service department! Also telluride’s are know for windshields randomly cracking and no one will do anything about it to help!!!!

Do not purchase here. I bought a brand new Kia Telluride from Crain Kia of Sherwood in August of last year, and less than a year later the windshield spontaneously cracked while I was driving. There was no impact, no rock, no accident — nothing. The crack appeared out of nowhere and continued spreading across the glass. After looking into it further, I found that Kia owners have reported similar issues happening with spontaneous windshield cracking, which made this even more frustrating. I expected support and professionalism from the dealership considering this is a brand new vehicle, but instead I was met with dismissal and disrespect. The experience with the service department was unbelievable. When I called for help and explained the situation, I felt laughed at and completely brushed off instead of being taken seriously as a customer who spent a significant amount of money on a new vehicle. There was no accountability, no willingness to investigate the issue properly, and absolutely no concern for customer satisfaction. A dealership should stand behind the vehicles they sell and treat customers with respect when problems arise. Instead, I was left feeling ignored and blamed for something that was clearly not caused by driver damage. I regret purchasing from Crain Kia of Sherwood and would strongly encourage others to shop elsewhere if you expect customer service or support after the sale.

We went there to trade in my wife’s car for another used vehicle so they sold us a vehicle that shouldn’t have been sold. The salesman called her back a couple of days later and told her she needed to bring it back because it needed an alignment so when she brought it back they finally told her that it shouldn’t have been sold because it didn’t pass the inspection. They tried to fix the problem but made it worse. First they never paid off her car and still getting a bill from the car they messed up on that should have never been sold. We went back up there to get it fixed and they had no answers about it they said it was a corporate issue

i was pleased with the service that was given. The staff was helpful with questions i had, and they where able to get me scheduled in a timely manner.

Ms. Dorian Newton took care all my needs and is exceptional at what she does!

I rarely ever write negative reviews but this is the 3rd strike for us with Crane dealerships. This time, we found a car online in Sherwood that was a perfect match for our need but after much trying couldn't come to terms initially and moved on. The salesman called back to try again and we came to an agreement and filled out a credit app only to learn next day that the vehicle was sold to someone else. This just feels dirty. The first strike was an attempt was to buy a new Sportage in 2020 for my daughter. They were hard to find and I finally found one in Fort Smith with a price listed online. I called to confirm the price and confirm it was on the lot. I specifically asked if it had a market adjustment added and he said our price is "$$$$$" which was the sticker price. (I should have realized he was dodging the question by the way he worded it). I showed up at the lot to learn that it did in fact have a $7000 markup. We drove to a different dealer in Northeast Arkansas to buy the Sportage. The second strike was the only purchase we have made with Crane. We found a Tucson that my wife loved listed at the northwest Arkansas Hyundai location, worked out a deal over the phone, and they transported it to Crane Hyundai in Fort Smith. We went to pick it up near closing time and as we were signing the papers realized that the financing was for 6 months longer than we had agreed to over the phone. We should have walked away at that point but it was late and my wife loved the car - my fault for going through with it. Hope you have a better experience but I won't be visiting a Crane dealership anytime in the near future. Sorry to the sales folks I talked to because they were friendly to me and my daughter but we have had nothing but bad experiences at Crane.

We bought a Subaru Ascent on Dec. 27th and on January 5th the vehicle was jerking like trying to drive a standard and you don't know how. I called the service depart and was told that it does sound like a transmission issue and to bring it in. Long story short we took it in and had to fight with them because they kept telling us that it wasn't covered under warranty even though Subaru extended the warranty on the transmission because they said its a known problem (we didn't know that when buying it or we would not have bought it). I had to call Subaru of America to get that information. They finally send my Subaru to the Subaru dealership to have it looked at. Nothing was ever done with it because they kept saying they couldn't replicate the issue. Even with that Crain would not stand behind their 100,000 mile powertrain warranty and after almost 5 weeks i got my Subaru back with nothing done to it. I have the text from their service person saying that their shop foreman even drove the Subaru and said its a transmission issue. There was no communication from them i had to keep calling to check on things. I emailed the GM Jason and he sent me over to Adam the sales manager because i told them i wanted to trade out of that because i didn't feel safe in it, because I have to take care of my Mother and have a small child and didn't want to be broke down somewhere on the side of the road with them. Adam then tells me he was going to do a "Bare bones Trade" and tells me to look on the website to find something. He then calls me and tells me he was going to tack on $10,000 neg equity onto it and my payment would raise another $150.00 a month. I told him he was crazy and to expect me to do that was absurd. He said let me go talk to Jason and call you back. Still to this day I have not got a call back and still have the a Subaru that has a jerking transmission. This dealership is the worst about communication and because I am a woman Adam thinks he can push over me... Well you got the wrong woman this time. Do not buy from this place if you want any help later on down the road even if its within 1 week of buying the vehicle like me. As we were leaving with the Subaru after 5 weeks the salesman came up to us to ask us what was happening I explained it to him and told him that Jason and Adam both are worthless and he said this is not the first time he has heard this. I told him we would not be back there and he said he didn't blame us that some days he doesn't even want to work there.

Even though not purchasing a Kia Craig provided fine salesmanship for us to make an informed decision.