Whiteface Ford

I’ve been looking for an F250 that fits my budget for several months now and finally came across a 2021 F250 with 188k miles on it for sale at Whiteface. I called and spoke with Dustin who answered all my questions, addressed all my concerns, and drove the truck on the freeway to address my ride/steering fears. When the shipping quote came back high (as expected with fuel prices right now) Dustin offered to meet half way ON HIS DAY OFF to deliver the truck to me. I bought this truck site unseen from 400 miles away in southern New Mexico and I’d do it again in a heartbeat. The most honest vehicle purchase experience Ive ever have had in my life and I don’t think I’ll buy from another dealership ever again. Dustin Almond and Joe Charles were fantastic to work with and made what would usually be a very stressful experience the complete opposite. 10/10 would recommend.

Very disappointed. Melissa was good to work with but over promised and underdelivered. After spending about a Year deciding where to purchase I chose to purchase here due to the Customs department and the price. This dealership is over 8 hours away from me. When I got my truck it was not what I ordered. I was pushed to sign prior to seeing it because she needed to leave. After having it for 7 weeks post delivery the custom items were not completed. I was then sent over to have that done.. after getting home I noticed I was missing all the extra items. I have reached out several times to Melissa and the GM with not response over the last 4 months. So very disappointed this dealership and the team. I believe they are more focused n Videos than quality of the work. I specifically wanted things from the videos her promotes only to be told by the techs doing the work they don’t know how to do that stuff which I paid for and was not completed. Next step is Ford itself, then I guess an attorney, save yourself the hassle and go somewhere else. Ohhh and to top it off, they sold my truck using the same plates and I’m being harassed and had a claim charged against my insurance for an accident I didn’t even have. Yes I have fought it but still the principal of the paperwork not being sent in correctly.

I stopped at this dealer ship on my way back to Michigan to have them do a force regeneration on my 2017 F250. They completed the service and then called me out to my truck to tell me I had a small rear differential leak but said they topped it off and I would be able to make it home. Eight hours later I’m sitting on the side of the highway with my differential blown to pieces. Now Im stranded outside of Oklahoma City at 10pm. Fast forward to Monday and I get a call and text from Whiteface ford that they have my differential plug and wanted to know if they wanted me to have them mail it to me. I called them and told them about the catastrophic failure with my rear differential. They said they would get back to me and let me know what they would do. Total cost to fix my truck was over 12k. Now they won’t answer my calls and no one will call me back. I’m not looking for much but you would think they would at least refund the service charge for the work they did on my truck of 420.00 and pay the 600.00 towing charge. I would never recommend them to anyone. Beware if you use them for service on your vehicle. They made a catastrophic mistake and won’t take responsibility for it. I have the voice mail and the text from their employee saying they have my differential plug. I was just asking for them to do the right thing and they won’t even respond to me. How shameful.

If you are a customer, you are rated on importance. If you are an employee, you already have one leg out the door! You can do everything for Jon Galland and you are just a number to him......replaceable, even if you make a mistake because of the UNCOMPINSATED things you do for him, and mistake you may or may not make,....you are "FIRED"! as a previous employee you are nothing more than replaceable, if you work here or want to work here.....DON'T DO anything additional for "FREE", he will abuse you till he fires you...and, it doesn't matter about the customers he effects doing so!!! This is a dangerous place because of Jon Galland!

We had a wonderful straightforward experience with Whiteface Ford. Dale Orr was fantastic to work with. The entire process was smooth and stress-free from start to finish. Everything was clearly explained and there were no surprises. I truly appreciated the transparency and professionalism. If you're looking for a hassle-free car buying experience, I highly recommend Whiteface Ford and Dale Orr!

Dale Orr was amazing!!! This was the easiest car buying experience I have ever had. Whiteface Ford will definitely be the place I go from now on.

Dale Orr went above and beyond to make our purchase as easy and convenient as possible. It was the greatest experience with good, honest people. Dale will take awesome care of you. We will keep buying our vehicles from Dale at Whiteface Ford!

Dale made the entire process of making a big purchase much less stressful for us. He was very helpful and knowledgeable and had all our paperwork and financing done for us ahead of time. 10 out of 10 in service.

Thank you Dale Orr!! My first experience buying from a dealership and you guys set the bar!!

Just wanted to say “Thank you” to Dale Orr and the Whiteface Ford Team. The whole purchase process was easy, quick and straight forward. Truly a “No-Bull” buy experience.