Reviews
Write a reviewMr Robert Carnell
Quick service, got in without an appointment, very happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
f-350 super duty
Needed to purchase a new tire, went to Ford to get the exact tire that matches the other tires. All went well except the tire was expensive, an alternate was not orrered
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Feedback on Rich Ford
I started looking through the USAA Car Buying Service, which referred me to several dealership. Jerome was the first to respond and then Jeff followed up with me shortly there after. The salesperson, Jeff, actually a normal guy, and the finance person, Ryan, were awesome. I would buy another car from Rich Ford in a minute.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matthew, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Rich Ford..Lomas and Wyoming Blvd Albuquerque NM
I have been buying my cars here since 1999. I bring all my fords here for service including my 2017 F250 I bought in Mar this year. Like all other dealerships service levels go up and down. Recently this locations service has reached a level where I just can't complain. The crew there game me exactly the service I would expect after buying a new truck there. I saw service for people's older cars was great too. Keep things going the way they are at this location...I will keep coming back and refer friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mbillm Ford Edge Review
I am a lead foot driver and had reservations about the 2.0 Eco Boost engine performance. It is a surprise. Plenty of power for freeway on ramps, even those that are up hill. Traveling up highway hills it is hard to detect when a downshift is necessary. In short, I'm pleased with the small engine that packs a lot of punch. My gripe with the buying process is NOT with the dealer or their personnel, it is with Ford Credit. I have a security freeze on my credit files and have had to lift the freeze for a transaction to complete the credit purchases. No problem until Ford Credit. For reasons that I don't understand, I had to completely remove the freeze in order for Ford Credit to obtain the necessary information from my credit files. That seems strange to me.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New car
It was a great experience. The dealership helped tremendously to get me to what I could afford. Would highly recommend buying from Rich Ford, and Tim was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Adrian, thanks for the great star-rating! The team will be happy to hear that we've earned your recommendation! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
A great car buying experience
Everyone involved in my purchase of a new Ford Edge was terrific. My salesperson, MK, was knowledgeable about every aspect of the purchase and did a thorough delivery, which I greatly appreciated. If you want an excellent car buying experience, visit Rich Ford. They are thoughtful, courteous, friendly, without being pushy. You will like Rich Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ford Escape
Tony is the best service maintenance gentleman. He tells me what needs to be done and what can wait, he also lets me know if there are coupons so i get even more of a discount. i will always bring my car to him.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (505) 292-0000 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Vehicle Service
We purchased our vehicle at Rich Ford and take it there for service (great sales team). The professionalism at the service department is great. They are very helpful and take time to listen. I love my Ford Edge and would not hesitate to purchase another vehicle there when the time comes.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard and Faylene, thank you for taking the time to leave us your response to our staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!
2017 Mustang GT
Great buying experience. Thank you Bart and Tristan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Al, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!