Reviews
Great Service & Great Management
Crain came through big time for me and I truly appreciate Mr. Hansen taking the time to talk with me and come out completely satisfied. I will continue to use Crain for not only Cadillac CTS needs but our GMC Terrain as well. Awesome job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stress free service !
Having our GMC Terrian serviced at Crain's Dealership is stress free. I truly appreciate a dealership that goes above and beyond to assist their customers. Sean Oates was very helpful and courteous assuring me he would pick up and deliver my car from my place of business in order to get my car serviced. Sean returned my car not only serviced, but was cleaned inside and out! Thank you!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience
Jon Murphy was great! He gave us a good price, was professional, courteous, and had all the paperwork ready for us to sign upon arrival. We were at the dealership for less than 40 minutes. He made buying a new truck easy. The finance guy was very nice also. Thanks for the positive experience. It was worth the 85 mile drive. We will definitely recommend Crain to our friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Great service had to order fan for rear A C gave me a 2015 GMC to drive until they got mine repaired. Everyone was very nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Unprofessional sales people
My husband and I have purchased 3 vehicles from this dealership over the years. However, I was very disappointed in my latest visit looking to purchase another vehicle. The salesman was rude and unprofessional. I was very upset when I left and will not be going back.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great Service
I recently had a problem with my car that I took to several other repair places and no one could get it done correctly, the problem kept coming back. I finally decided to take it to a Buick dealership hoping they could do it without completely breaking the bank. I was surprised the prices were very competitive and it was done right the first time!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2015 gmc
The sales staff was excellence very helpful The finance group excellent The service department was very professional I would highly recommend Crain GMC to everyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful service and experiences
Every single time that I go to Crain whether it be to purchase a vehicle or have service done to my vehicles, the staff is always professional and courteous and the customer service is exceptional. I recommend Crain to all of my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best dealership I have ever been to!
My husband and I purchased a 2015 GMC Terrain from Chad at the Conway, AR location. We were needing a new vehicle to fit our expandin family and Chad was the person who made that happen! Chad was very accommodating and listened to our needs as a family and found us the perfect vehicle. When we came in looking for a used vehicle he helped us look and say down with us and was straightforward and helped us make the best decision based on our situation. He bent over backwards and pulled every sting he could to make this the best first experience at Crain Buick! Everyone we came into contacts with was very pleasant and smiling in which made the whole atmosphere welcoming! We will not hesitate to come back if we ever look for another vehicle and will definitely recommend this dealership to our friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly, Courteous, professional service
I brought my 2013 Terrain in for service, oil change, tire rotation, and filters changed. The service rep was very courteous, professional, and answered questions that I had regarding the service. I have nothing but the utmost respect and regard for the service reps . Anytime I have gone there for service, it has always been the same. I would highly recommend the service department to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase