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Riverside Chrysler Dodge Jeep Ram

(249 reviews)
Sales hours: 8:30am to 7:30pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 8:30am–7:30pm 8:00am–6:00pm
Tuesday 8:30am–7:30pm 8:00am–6:00pm
Wednesday 8:30am–7:30pm 8:00am–6:00pm
Thursday 8:30am–7:30pm 8:00am–6:00pm
Friday 8:30am–7:30pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

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(249 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I worked with Debbie and Tony at Riverside to purchase a Fiat 500e. I live out of state, so all of the communication was text/email. Debbie and Tony were super friendly and helpful. I love my new Fiat - thanks!!

I worked with Debbie and Tony at Riverside to purchase a Fiat 500e. I live out of state, so all of the communication was text/email. Debbie and Tony were super friendly and helpful. I love my new Fiat - thanks!!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are glad you had a positive experience purchasing your Fiat 500e with our team. Thank you for choosing Riverside Chrysler Jeep Dodge Ram. Enjoy your new vehicle.

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We worked with Will to buy our new Jeep Grand Cherokee L and he was absolutely amazing! He helped us find the right vehicle for our family that fit our budget; and really went up to bat for us to help us get what we really wanted. We will definitely be back!

We worked with Will to buy our new Jeep Grand Cherokee L and he was absolutely amazing! He helped us find the right vehicle for our family that fit our budget; and really went up to bat for us to help us get what we really wanted. We will definitely be back!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your experience with our team at Riverside Chrysler Jeep Dodge Ram. We're glad you found the right Jeep Grand Cherokee L for your family. We appreciate your feedback.

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We worked with Lee and he was awesome!! Excellent salesman! Very easy and personable! 10 out of 10, would recommend!

We worked with Lee and he was awesome!! Excellent salesman! Very easy and personable! 10 out of 10, would recommend!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the recommendation and positive feedback about our team at Riverside Chrysler Jeep Dodge Ram. We appreciate you sharing your experience.

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We worked with Lee Doherty and he went above and beyond for what we were looking for. He is very professional and did everything he could to get us in our SUV. He’s very Personable and is from New Bern so that was nice. Thank you, Lee for all that you’ve done.

We worked with Lee Doherty and he went above and beyond for what we were looking for. He is very professional and did everything he could to get us in our SUV. He’s very Personable and is from New Bern so that was nice. Thank you, Lee for all that you’ve done.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our team appreciates your feedback and is glad Lee could assist with your SUV needs. Thank you for choosing Riverside Chrysler Jeep Dodge Ram.

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Yesterday I purchased my 3rd vehicle from Will! I’ve worked with him 2 other times and continue to go to him because he’s just that great. He works to get you the best deal possible and so easy to work with. Everyone there are very nice and super accommodating. I have never had a bad experience with this dealership. I will continue to use them for any future purchases!!!

Yesterday I purchased my 3rd vehicle from Will! I’ve worked with him 2 other times and continue to go to him because he’s just that great. He works to get you the best deal possible and so easy to work with. Everyone there are very nice and super accommodating. I have never had a bad experience with this dealership. I will continue to use them for any future purchases!!!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued trust in Riverside Chrysler Jeep Dodge Ram. Our team is committed to making every deal straightforward and fair. We appreciate your loyalty.

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Very friendly People Good job No wait time On time Thank you Lord, no hassle and what's on top of everything

Very friendly People Good job No wait time On time Thank you Lord, no hassle and what's on top of everything

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your feedback about our team and service at Riverside Chrysler Jeep Dodge Ram. Thank you for choosing us.

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Tony was a great help in my search for a used Ram truck. Would highly recommend him.

Tony was a great help in my search for a used Ram truck. Would highly recommend him.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our team appreciates your recommendation and is glad to assist with your Ram truck search at Riverside Chrysler Jeep Dodge Ram.

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Ethan Parris was my salesman and a pleasure to work with. Mike was the sales manager and was helpful on working the sales pricing. Phil closed out the paperwork and final payment. Everyone was professional and courteous.

Ethan Parris was my salesman and a pleasure to work with. Mike was the sales manager and was helpful on working the sales pricing. Phil closed out the paperwork and final payment. Everyone was professional and courteous.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are glad our team could assist you professionally. Thank you for choosing Riverside Chrysler Jeep Dodge Ram. We value your business.

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Bought 2 Jeeps here in the past 6 months. First time it took 6 weeks to receive the plate. Second Jeep I bought, I waited over 3 weeks and I called DMV and was informed that my plate was not turned in. I explained it was transferred to the new Jeep but they had no record of it. Called the dealer and my paperwork for the title was still at the dealership and had not been submitted. I had to pick it up and go handle it myself. The DMV lady told me to ask for the fees they charged back from them…. And I probably should.

Bought 2 Jeeps here in the past 6 months. First time it took 6 weeks to receive the plate. Second Jeep I bought, I waited over 3 weeks and I called DMV and was informed that my plate was not turned in. I explained it was transferred to the new Jeep but they had no record of it. Called the dealer and my paperwork for the title was still at the dealership and had not been submitted. I had to pick it up and go handle it myself. The DMV lady told me to ask for the fees they charged back from them…. And I probably should.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Your feedback is important to us. I would appreciate the opportunity to speak with you to address your recent car-buying experience with our Sales Team regarding the wait time you encountered for the dealership to submit your new vehicle's paperwork. Please email me with your preferred contact information. Thank you, Kyle Boos Sales Manager, Riverside Chrysler Jeep Dodge Ram [email protected]

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The service department is absolutely horrible. Would not recommend to anyone!! I have purchased 2 jeeps from there now. The sales guy i had and finance guy are wonderful. But service is a joke. I purchased extra stuff on my first jeep, like oil changes and if i ever had an issue with a tire they would fix it Well first time i go to use it they tell me i dont have that coverage. I took my contract up there and showed them they were wrong! They will not work with you around your schedule, and are down right rude. I ended up canceling the service contract. 2nd jeep i got needed a part, sales guy went and ordered the part before i ever drove off the lot with the car, was supposed to be fixed the next week. Almost 1 month later they have still never called me. When i would call up there i could never get past the woman who answers the phone. She said she would call back an never did. Finally one day this week i got a different woman on the phone and she did her job! She had a manager calling me back within 30 minutes. Which lets not give this manager the credit, i got up with the guy that sold me the jeep and HE got stuff done! He went back there and found out they had the part but never called me, claimed they didnt know who to call. Service finally called me to schedule an appointment and i told them, i was promised a rental so we had to schedule out to a day one would be available. Show up at the scheduled appointment time, no rental... this was 930, by 1230 we were being told we would have to reschedule... now in this period of time one would think they would have been working on my car right? Nope. Never even touched it.. I will never set foot in that service dept or recommend it!

The service department is absolutely horrible. Would not recommend to anyone!! I have purchased 2 jeeps from there now. The sales guy i had and finance guy are wonderful. But service is a joke. I purchased extra stuff on my first jeep, like oil changes and if i ever had an issue with a tire they would fix it Well first time i go to use it they tell me i dont have that coverage. I took my contract up there and showed them they were wrong! They will not work with you around your schedule, and are down right rude. I ended up canceling the service contract. 2nd jeep i got needed a part, sales guy went and ordered the part before i ever drove off the lot with the car, was supposed to be fixed the next week. Almost 1 month later they have still never called me. When i would call up there i could never get past the woman who answers the phone. She said she would call back an never did. Finally one day this week i got a different woman on the phone and she did her job! She had a manager calling me back within 30 minutes. Which lets not give this manager the credit, i got up with the guy that sold me the jeep and HE got stuff done! He went back there and found out they had the part but never called me, claimed they didnt know who to call. Service finally called me to schedule an appointment and i told them, i was promised a rental so we had to schedule out to a day one would be available. Show up at the scheduled appointment time, no rental... this was 930, by 1230 we were being told we would have to reschedule... now in this period of time one would think they would have been working on my car right? Nope. Never even touched it.. I will never set foot in that service dept or recommend it!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Your feedback is important to us. I’d appreciate the opportunity to speak with you about your recent Service Department experience, including the wait time for parts and the level of customer care and communication you received. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Kyle Boos Sales Manager, Riverside Chrysler Jeep Dodge Ram [email protected]

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