Reviews
Mateo was very good, professional, respectful of my time.
Mateo was very good, professional, respectful of my time. It went very smoothly Thank you Maryann H
Mateo was very good, professional, respectful of my time.
Mateo was very good, professional, respectful of my time. It went very smoothly Thank you Maryann H
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Been a customer since 2018 and had bad experiences with
Been a customer since 2018 and had bad experiences with the car given to me on occasions - with my Hyundai Tucson 2017. But Josh the service manager has always turned my frown upside down and always knowledgeable and patience with fixing the situation when this vehicle gives me problems. Times are tough and he always provided solutions to get my car back to me. I worked in the dealership business with accounting and title work and he deserves to be recognized on how he offers customer service and is a good employee and person overall. Hope Josh sees this thank you for everything
Been a customer since 2018 and had bad experiences with
Been a customer since 2018 and had bad experiences with the car given to me on occasions - with my Hyundai Tucson 2017. But Josh the service manager has always turned my frown upside down and always knowledgeable and patience with fixing the situation when this vehicle gives me problems. Times are tough and he always provided solutions to get my car back to me. I worked in the dealership business with accounting and title work and he deserves to be recognized on how he offers customer service and is a good employee and person overall. Hope Josh sees this thank you for everything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My husband and I were very pleased with our Oct 2024
My husband and I were very pleased with our Oct 2024 experience at Larry Miller Hyundai Albuquerque while purchasing a used 2022 Honda CRV Touring. We received a prompt reply to our inquiry about the vehicle and then excellent service from Sales Associate David Piazza. He greeted us when we arrived for our appointment to test drive the vehicle, was patient while we examined the vehicle, and encouraged us to take our time while accompanying us during the test drive. Since the finance director was busy with other customers, our wait time to complete the transaction was longer than expected. Sales Manager Dawson Turney apologized for the wait and offered to compensate us for the inconvenience by providing a free tank of gas when we were due for a refill. I contacted David Piazza when I was ready to fill the tank and let him know my ETA. He greeted me at the car, rode to the gas station with me, and filled the tank. Once again, he was very courteous. We also had a positive experience with Finance Director Elvis Momlanyuy. We told him up front that we weren’t interested in any of the service plans. He didn’t pressure us in any way and quickly provided the opt out forms. My husband and I would recommend Sales Associate David Piazza to friends, and we wouldn’t hesitate to contact him again if we needed to purchase another vehicle.
My husband and I were very pleased with our Oct 2024
My husband and I were very pleased with our Oct 2024 experience at Larry Miller Hyundai Albuquerque while purchasing a used 2022 Honda CRV Touring. We received a prompt reply to our inquiry about the vehicle and then excellent service from Sales Associate David Piazza. He greeted us when we arrived for our appointment to test drive the vehicle, was patient while we examined the vehicle, and encouraged us to take our time while accompanying us during the test drive. Since the finance director was busy with other customers, our wait time to complete the transaction was longer than expected. Sales Manager Dawson Turney apologized for the wait and offered to compensate us for the inconvenience by providing a free tank of gas when we were due for a refill. I contacted David Piazza when I was ready to fill the tank and let him know my ETA. He greeted me at the car, rode to the gas station with me, and filled the tank. Once again, he was very courteous. We also had a positive experience with Finance Director Elvis Momlanyuy. We told him up front that we weren’t interested in any of the service plans. He didn’t pressure us in any way and quickly provided the opt out forms. My husband and I would recommend Sales Associate David Piazza to friends, and we wouldn’t hesitate to contact him again if we needed to purchase another vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just a bit about the service department.
Just a bit about the service department. It was a great experience and although it was just a scheduled maintenance and a system download things went a bit sideways. The sensors were off, but although it took some time they got it fixed. The best thing was Eric in the service department. He informed me of what was going on and kept me updated throughout the entire ordeal. So thanks Eric!!
Just a bit about the service department.
Just a bit about the service department. It was a great experience and although it was just a scheduled maintenance and a system download things went a bit sideways. The sensors were off, but although it took some time they got it fixed. The best thing was Eric in the service department. He informed me of what was going on and kept me updated throughout the entire ordeal. So thanks Eric!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The salesman was helpful, but the rest of the staff left
The salesman was helpful, but the rest of the staff left a lot to be desired. I wanted to know if my extended warranty covered a problem that the car had. It simply required a yes or no answer. It took three phone calls, two personal visits to the dealership and a full week to get the answer. The financial man was asked twice to call me with an answer but failed to do so. Finally, a manager got the answer I needed. The service department is also poor. I asked if all the doors could unlock when I turn off the engine, like other cars do. The service guy said "no". However, I found a setting that permits that. I also told him that my remote key opens the hatchback, but it will not close the hatchback if I press the button a second time. He told me that the remote is NOT supposed to close the hatchback. This is a total lie and goes against every other car on the market. Quick to take your money and but a let-down afterwards.
The salesman was helpful, but the rest of the staff left
The salesman was helpful, but the rest of the staff left a lot to be desired. I wanted to know if my extended warranty covered a problem that the car had. It simply required a yes or no answer. It took three phone calls, two personal visits to the dealership and a full week to get the answer. The financial man was asked twice to call me with an answer but failed to do so. Finally, a manager got the answer I needed. The service department is also poor. I asked if all the doors could unlock when I turn off the engine, like other cars do. The service guy said "no". However, I found a setting that permits that. I also told him that my remote key opens the hatchback, but it will not close the hatchback if I press the button a second time. He told me that the remote is NOT supposed to close the hatchback. This is a total lie and goes against every other car on the market. Quick to take your money and but a let-down afterwards.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Bob, I apologize for any inconvenience you faced with our service and communication. I appreciate your detailed feedback and will work on these issues to prevent future occurrences. Please reach out to me directly if we haven't spoken yet; I’m here to help and to do what I can to restore your trust in our service. - Ryan Newhall, General Manager, 505-792-7010
After being told by another dealer that the car I wanted
After being told by another dealer that the car I wanted wasn't available, the folks at Larry H. Miller found one and shipped it to their dealership for me. They gave me a fair price for my trade-in and Amy Gonzalez was particularly helpful and patient with me as I had several questions after the sale. The entire staff was very helpful and friendly. I would highly recommend them!
After being told by another dealer that the car I wanted
After being told by another dealer that the car I wanted wasn't available, the folks at Larry H. Miller found one and shipped it to their dealership for me. They gave me a fair price for my trade-in and Amy Gonzalez was particularly helpful and patient with me as I had several questions after the sale. The entire staff was very helpful and friendly. I would highly recommend them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
would give this company 6 stars if possible.
would give this company 6 stars if possible. The General Manager, Ryan was sure that everything was taken care when I bought a 2019 lonic Plug-In several months ago. I had it shipped to New York and the Dealership went above and beyond to follow up and make sure all was good. And it was!
would give this company 6 stars if possible.
would give this company 6 stars if possible. The General Manager, Ryan was sure that everything was taken care when I bought a 2019 lonic Plug-In several months ago. I had it shipped to New York and the Dealership went above and beyond to follow up and make sure all was good. And it was!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
would give this company 6 stars if possible.
would give this company 6 stars if possible. The General Manager, Ryan Newhall was sure that everything was taken care when I bought a 2019 lonic Plug-In several months ago. I had it shipped to New York and the Dealership went above and beyond to follow up and make sure all was good. And it was!
would give this company 6 stars if possible.
would give this company 6 stars if possible. The General Manager, Ryan Newhall was sure that everything was taken care when I bought a 2019 lonic Plug-In several months ago. I had it shipped to New York and the Dealership went above and beyond to follow up and make sure all was good. And it was!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so pleased to hear that you had a fantastic experience at our dealership. Our goal is to provide the best customer service, and it's wonderful to hear that we were able to exceed your expectations. We hope that you will choose our dealership for all of your future automotive needs.
The price of vehicles are quite affordable and the
The price of vehicles are quite affordable and the workers are very welcoming. I was cell received and treated very nicely.
The price of vehicles are quite affordable and the
The price of vehicles are quite affordable and the workers are very welcoming. I was cell received and treated very nicely.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jay and Hannah were awesome.
Jay and Hannah were awesome. Best car buying experience we have ever had. Highly recommend this dealership to everyone we know.
Jay and Hannah were awesome.
Jay and Hannah were awesome. Best car buying experience we have ever had. Highly recommend this dealership to everyone we know.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
