Reviews
Write a reviewAwesome!!!
Cogswell Motors is Awesome!!! From the beginning of our interest in the vehicle of choice, to the constant communication with Monica, to the employees that greet & meet you with a handshake & friendly smile, to our salesman Joe Alpe who had basically everything ready to go for us when we arrived, & Derek in financing who was very knowledgeable & helpful. I love my new car. Such a pleasant experience & we will be returning customers in the future for sure. So worth the 2 hr. drive. Thank you guys so much for such awesome service. Y’all rock in our book. Thanks again, Johna & Chris Rainbolt
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pros all around
Jerry Evans & Keith Holbrook were very good to work with. Jerry answered probably 100 questions and got us exactly what we needed in a truck. Very grateful for his help once again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience buying a car here! Very nice to deal with!
Did not take long to find what we wanted. Dealing was smooth and quick. Great experience and wonderful customer service! Very friendly too. A+ thx!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing!
Will definitely be back and we live an hour away! Thanks for a great car buying experience. We will be recommending to everyone we know! 😀
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent customer service
Rick is an excellent sales rep. He is always looking to get the best deal for you. The communication with him is outstanding; he replies email, text, or calls right away. This is the 5th vehicle we get from him, and as long as he works there I’ll stay making business with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good salesperson, but several disappointments
I bought a used vehicle from Cogswell, expecting the good quality I have come to expect from a new dealership. The person who handled the paperwork was high pressure, coercive and overly lengthy. I found a number of issues with the vehicle that I feel the dealership knew about and didn't disclose or fix, including a deeply scratched windshield, which only appeared dirty initially. Likely why they didn't wash the car before I picked it up, so that it wasn't apparent. I expect a few issues with a used car, but expect that a new car dealership preps the vehicle well and takes care of most issues. Part of the interior trim had been reattached with a rather large screw, rather than fixed properly. Several other issues came to light also. My salesperson was honest and helpful. However, I won't shop here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Used car buyer, We have standards that we set for the condition of our pre owned vehicles. We always try to disclose any blemishes or faults that may be on our vehicles. It sounds like there were some issues with the vehicle you purchased. We would be happy to discuss these issues at your convenience. You can contact our Customer Relation Manager David Roberts and he will be happy to visit with you.
Great experience
We had a great experience buying our F250 and are so grateful for the customer service we received. Mike, our salesman, was professional, helpful, and provided all the information we requested. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Dealership Ever
Everyone that I talked to while at this dealership was amazing and so kind. There are no hidden fees behind the cars that they say and it is amazing. I would reccomend this dealership to anyone who wants to buy a Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Choose FORD can't go wrong
I chose Ford dealership because I love my Ford truck. The guys there were very friendly and easy to talk to. No pressure answered all my questions and concerns..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Customer Service
Mike was very helpful in my car buying experience. Super friendly with great communication through the whole process. I would recommend anyone buying a vehicle to go to Gogswell. They surely won’t be disappointed. Love my 2013 Lincoln MKX
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
