Reviews
The staff was very friendly and helpful. The work was completed as promised. The waiting room was comfortable.
The staff was very friendly and helpful. The work was completed as promised. The waiting room was comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service department was great in notifying us every minute while they had the vehicle. They acted professional and asked if we were confortable and any concerns we had to let them know. If you need work from thus service department, I would recommend them.
The service department was great in notifying us every minute while they had the vehicle. They acted professional and asked if we were confortable and any concerns we had to let them know. If you need work from thus service department, I would recommend them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
No problem with the dealership or the service department, or the service staff. I only have an issue with the way they handle warranty service. It may not be their fault, but the warranty companies control the narrative, and if they want to wait four days before approving the warranty work, then the customer has to wait. I think the dealership should take on that wait and the risk that the warranty may or may not be approved, and allow the customer to be serviced immediately.and be on their way.
No problem with the dealership or the service department, or the service staff. I only have an issue with the way they handle warranty service. It may not be their fault, but the warranty companies control the narrative, and if they want to wait four days before approving the warranty work, then the customer has to wait. I think the dealership should take on that wait and the risk that the warranty may or may not be approved, and allow the customer to be serviced immediately.and be on their way.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We completely understand how frustrating it can be to have to wait for a warranty claim to be reviewed and approved, especially when you’re ready to have your vehicle repaired and get back on the road. While the approval process is ultimately handled by the warranty provider, we also have to receive the owner’s authorization before performing repairs. Moving forward without warranty approval could leave the customer responsible for the full cost of the repair, and we never want to put our customers in a position where they could face an unexpected expense. We’re continually working with both Nissan and third-party warranty providers to improve the approval process and minimize these delays. We appreciate your patience and your feedback as we work to take care of our customers as quickly as possible.
Everyone was very pleasant to talk with and answered all my questions and concerns with my new purchase
Everyone was very pleasant to talk with and answered all my questions and concerns with my new purchase
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Love this place and the customer service I received is amazing. I’m so happy that I chose this place to buy my car.
Love this place and the customer service I received is amazing. I’m so happy that I chose this place to buy my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always friendly, kind, knowledgeable, respectful, caring helpful, and timely in getting the job done on time
Always friendly, kind, knowledgeable, respectful, caring helpful, and timely in getting the job done on time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Atmosphere was very pleasant as well as professional.Sale agents were eager to accommodate and meet necessary needs.
Atmosphere was very pleasant as well as professional.Sale agents were eager to accommodate and meet necessary needs.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The Nissan Service Department has serviced my car since I purchased it back in 2015. I have always been highly satisfied with their excellent customer service, caring support, quick service, and understanding of my need for transportation due to my busy schedule . Their assistance makes my waiting relaxing. The atmosphere is clean and comfortable. Ashley, Josh, Patrick, their team, along with the customer service ladies are top notch in my book. I will continue to use them to service my Nissan Juke.
The Nissan Service Department has serviced my car since I purchased it back in 2015. I have always been highly satisfied with their excellent customer service, caring support, quick service, and understanding of my need for transportation due to my busy schedule . Their assistance makes my waiting relaxing. The atmosphere is clean and comfortable. Ashley, Josh, Patrick, their team, along with the customer service ladies are top notch in my book. I will continue to use them to service my Nissan Juke.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very quick and prepared. Troy Thompson explained the process. The whole team helped each other to make the purchase and transfer as painless as possible. No complain tents at all.
Very quick and prepared. Troy Thompson explained the process. The whole team helped each other to make the purchase and transfer as painless as possible. No complain tents at all.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service as always, except there was a mixup and confusion with the paperwork with Brian a new employee. I received another customer’s paperwork plus my own paperwork had exorbitant charges that I had not requested but looked like I approved by my signature. ??? Thankfully I was not charged or the items charged were not mentioned to me. ***I requested oil change and tire rotation but don’t see tire rotation on my paperwork. LOVE the car wash and vacuuming!!!
Excellent service as always, except there was a mixup and confusion with the paperwork with Brian a new employee. I received another customer’s paperwork plus my own paperwork had exorbitant charges that I had not requested but looked like I approved by my signature. ??? Thankfully I was not charged or the items charged were not mentioned to me. ***I requested oil change and tire rotation but don’t see tire rotation on my paperwork. LOVE the car wash and vacuuming!!!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair