Reviews
I am always excited to work with Mr. Harris and his team. They are very pleasurable to work with and knowledgeable. They did everything they could to make sure we got what we needed.
I am always excited to work with Mr. Harris and his team. They are very pleasurable to work with and knowledgeable. They did everything they could to make sure we got what we needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
mr. Harris always make sure our visits to Lee Nissan is a very pleasurable one.
mr. Harris always make sure our visits to Lee Nissan is a very pleasurable one.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I am satisfied that the service I needed was completed correctly. When I drove home on Thursday, my tire pressure light was on, therefore the service department did not check my tire pressure. It's not mandatory, but it would have been nice to have it done. Also, when I reached for my state ID tag, the lendar was pinned under the shifter board. I had to remove my ID from the lendar to use to get in the building. I work in Raleigh and don't get off until 4:00 when your Service Department closes, and you are not opened on Saturdays anymore. I like to service the area I live in, but your hours make it very inconvenience. Youa all are always nice, but I have to take leave from work to have any service done there. I took off 2 days in the last month to have service done there. Now I can't use my lendar for my work ID. SMH, this is all I have, otherwise, great team!
I am satisfied that the service I needed was completed correctly. When I drove home on Thursday, my tire pressure light was on, therefore the service department did not check my tire pressure. It's not mandatory, but it would have been nice to have it done. Also, when I reached for my state ID tag, the lendar was pinned under the shifter board. I had to remove my ID from the lendar to use to get in the building. I work in Raleigh and don't get off until 4:00 when your Service Department closes, and you are not opened on Saturdays anymore. I like to service the area I live in, but your hours make it very inconvenience. Youa all are always nice, but I have to take leave from work to have any service done there. I took off 2 days in the last month to have service done there. Now I can't use my lendar for my work ID. SMH, this is all I have, otherwise, great team!
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Came to get oil change and tire rotation. Almost 2 hours later I asked how long before my car would be ready. I was the first appointment. I told them I had another appointment. They said they couldn't get it done in time. So I told them to bring the car around and I left. I went to another shop and had it done in about 30 minutes. Sorry, but I don't want to spend a whole day with you.
Came to get oil change and tire rotation. Almost 2 hours later I asked how long before my car would be ready. I was the first appointment. I told them I had another appointment. They said they couldn't get it done in time. So I told them to bring the car around and I left. I went to another shop and had it done in about 30 minutes. Sorry, but I don't want to spend a whole day with you.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns. We reviewed our service records and timestamps and would like to clarify the visit. You arrived at 7:43 a.m. for a scheduled oil change. During check-in, you also explained that the vehicle was running rough while idling, particularly when the air conditioning was on, and asked us to look into that concern during the appointment. Our technicians inspected the vehicle but were unable to identify a fault or warning light related to the issue. Your keys were returned at 8:50 a.m. While a routine oil change typically takes approximately 30 minutes, diagnosing an intermittent concern without any warning lights can take additional time and may not produce a definitive result during a single visit. We’re sorry the visit did not meet your expectations, but our records indicate that you were at Lee Nissan for approximately one hour—not nearly two hours. We are committed to providing accurate, transparent service and welcome the opportunity to discuss your concerns further.
You may be right on the time. But it seemed like it was a lot longer than that. Thanks for the response. I have found another company that works better for my needs. But thanks anyway.
I have enjoyed having Nissan work on my car. They have a great team that works here. Very easy to have work done here since I am working here 3 days a week.
I have enjoyed having Nissan work on my car. They have a great team that works here. Very easy to have work done here since I am working here 3 days a week.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I like that I know the cost of the service ahead of time and appreciate that the car is washed and vacuumed when completed. I have used the Service Department at Lee Nissan for my infiniti over the past few years and have been consistently satisfied.
I like that I know the cost of the service ahead of time and appreciate that the car is washed and vacuumed when completed. I have used the Service Department at Lee Nissan for my infiniti over the past few years and have been consistently satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very prompt and helpful with any questions asked ! Turn around time fast ! Very nice to deal with !
Very prompt and helpful with any questions asked ! Turn around time fast ! Very nice to deal with !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I always have a positive experience with all staff. Friendly welcoming environment from top to bottom.
I always have a positive experience with all staff. Friendly welcoming environment from top to bottom.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ashley and team are always very helpful at Lee Nissan of Wilson. They ensure that the work is correct the first time. Whenever I have an issue I trust that they will fix the issue. Thank you so much. My next car purchased will be there so I know I get top notch service.
Ashley and team are always very helpful at Lee Nissan of Wilson. They ensure that the work is correct the first time. Whenever I have an issue I trust that they will fix the issue. Thank you so much. My next car purchased will be there so I know I get top notch service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The staff was very friendly and helpful. The work was completed as promised. The waiting room was comfortable.
The staff was very friendly and helpful. The work was completed as promised. The waiting room was comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair