Reviews
Came to get oil change and tire rotation. Almost 2 hours later I asked how long before my car would be ready. I was the first appointment. I told them I had another appointment. They said they couldn't get it done in time. So I told them to bring the car around and I left. I went to another shop and had it done in about 30 minutes. Sorry, but I don't want to spend a whole day with you.
Came to get oil change and tire rotation. Almost 2 hours later I asked how long before my car would be ready. I was the first appointment. I told them I had another appointment. They said they couldn't get it done in time. So I told them to bring the car around and I left. I went to another shop and had it done in about 30 minutes. Sorry, but I don't want to spend a whole day with you.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns. We reviewed our service records and timestamps and would like to clarify the visit. You arrived at 7:43 a.m. for a scheduled oil change. During check-in, you also explained that the vehicle was running rough while idling, particularly when the air conditioning was on, and asked us to look into that concern during the appointment. Our technicians inspected the vehicle but were unable to identify a fault or warning light related to the issue. Your keys were returned at 8:50 a.m. While a routine oil change typically takes approximately 30 minutes, diagnosing an intermittent concern without any warning lights can take additional time and may not produce a definitive result during a single visit. We’re sorry the visit did not meet your expectations, but our records indicate that you were at Lee Nissan for approximately one hour—not nearly two hours. We are committed to providing accurate, transparent service and welcome the opportunity to discuss your concerns further.
I have enjoyed having Nissan work on my car. They have a great team that works here. Very easy to have work done here since I am working here 3 days a week.
I have enjoyed having Nissan work on my car. They have a great team that works here. Very easy to have work done here since I am working here 3 days a week.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I like that I know the cost of the service ahead of time and appreciate that the car is washed and vacuumed when completed. I have used the Service Department at Lee Nissan for my infiniti over the past few years and have been consistently satisfied.
I like that I know the cost of the service ahead of time and appreciate that the car is washed and vacuumed when completed. I have used the Service Department at Lee Nissan for my infiniti over the past few years and have been consistently satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very prompt and helpful with any questions asked ! Turn around time fast ! Very nice to deal with !
Very prompt and helpful with any questions asked ! Turn around time fast ! Very nice to deal with !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I always have a positive experience with all staff. Friendly welcoming environment from top to bottom.
I always have a positive experience with all staff. Friendly welcoming environment from top to bottom.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ashley and team are always very helpful at Lee Nissan of Wilson. They ensure that the work is correct the first time. Whenever I have an issue I trust that they will fix the issue. Thank you so much. My next car purchased will be there so I know I get top notch service.
Ashley and team are always very helpful at Lee Nissan of Wilson. They ensure that the work is correct the first time. Whenever I have an issue I trust that they will fix the issue. Thank you so much. My next car purchased will be there so I know I get top notch service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The staff was very friendly and helpful. The work was completed as promised. The waiting room was comfortable.
The staff was very friendly and helpful. The work was completed as promised. The waiting room was comfortable.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service department was great in notifying us every minute while they had the vehicle. They acted professional and asked if we were confortable and any concerns we had to let them know. If you need work from thus service department, I would recommend them.
The service department was great in notifying us every minute while they had the vehicle. They acted professional and asked if we were confortable and any concerns we had to let them know. If you need work from thus service department, I would recommend them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
No problem with the dealership or the service department, or the service staff. I only have an issue with the way they handle warranty service. It may not be their fault, but the warranty companies control the narrative, and if they want to wait four days before approving the warranty work, then the customer has to wait. I think the dealership should take on that wait and the risk that the warranty may or may not be approved, and allow the customer to be serviced immediately.and be on their way.
No problem with the dealership or the service department, or the service staff. I only have an issue with the way they handle warranty service. It may not be their fault, but the warranty companies control the narrative, and if they want to wait four days before approving the warranty work, then the customer has to wait. I think the dealership should take on that wait and the risk that the warranty may or may not be approved, and allow the customer to be serviced immediately.and be on their way.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We completely understand how frustrating it can be to have to wait for a warranty claim to be reviewed and approved, especially when you’re ready to have your vehicle repaired and get back on the road. While the approval process is ultimately handled by the warranty provider, we also have to receive the owner’s authorization before performing repairs. Moving forward without warranty approval could leave the customer responsible for the full cost of the repair, and we never want to put our customers in a position where they could face an unexpected expense. We’re continually working with both Nissan and third-party warranty providers to improve the approval process and minimize these delays. We appreciate your patience and your feedback as we work to take care of our customers as quickly as possible.
Everyone was very pleasant to talk with and answered all my questions and concerns with my new purchase
Everyone was very pleasant to talk with and answered all my questions and concerns with my new purchase
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car