Murfreesboro Nissan

I recently purchased a 2017 Hyundai Santa Fe from this dealership and drove it less than 100 miles before the engine completely locked up. I understand the risks of buying a used vehicle, but a catastrophic failure this quickly is unacceptable and indicates serious issues that should have been caught before the sale. The warranty I purchased did not cover the failure, and the sales manager told me my only option was to buy another vehicle and take a loss on the Santa Fe. That was the only way to recover any of the money I had already spent. I also test‑drove a Kia Sorento on their lot that had obvious front‑end problems. This raises major concerns about the quality of the vehicles they are putting up for sale. It genuinely feels like they are placing unsafe or defective cars on the lot and leaving customers to deal with the consequences. I am extremely disappointed with this dealership and the lack of accountability shown. Based on my experience, I cannot recommend them and will be sharing my experience to warn others.

On June 19 I had an issue with the service preformed on my oil change but I will say that the service manager Mr Brill reached out to me about what had happened and I have nothing but RESPECT for the phone call he was very respectful and the issue I had was handled and I thank Mr Brill and the Nissan of Murfreesboro for their service and I will be going back there for my vehicle services.

Made a deal to buy a vehicle, filled out credit application, talked with salesman and manager about holding it. We agreed on deposit price. They said they would call me to get deposit after credit approval. I missed their call, called them back within 45 minutes to give the deposit and they sold the vehicle. Didn’t even apologize or try to make it right. Horrible way to do business.

Arisha really made the act of buying a new truck or car an excellent experience. She was very accommodating/helpful and really made a difference in my choice to buy my Loaded 2026 4XPro. It was exactly the truck we wanted. I would recommend her to others seeking to buy a Nissan Truck. Abram was very good too. Sincerely, Barry Dr. W. Barry Southerland

I have been a customer of Murfreesboro Nissan's service department since 2008 and recently had an experience that reminded me why I continue to return. After a concern was discovered with my vehicle, I contacted Service Manager Justin Humphrey. Justin took my call seriously from the start, listened to my concerns without any pushback, and treated me with courtesy, respect, and professionalism throughout the process. The next morning, Parts and Service Director Austin Betty and Service Director Brill Burnett personally met with me and an independent repair facility to inspect the vehicle and review the findings. They took the time to gather the facts, document the situation, and explain the next steps. Austin and Brill demonstrated a level of customer service and accountability that is becoming increasingly rare. Throughout the repair process, Service Advisor Belinda Dunavant kept me informed with timely updates and was professional, courteous, and helpful every step of the way. She had also been excellent during my previous visit and continued to provide outstanding customer service. I also want to recognize Master Technician Richard Sowle for thoroughly documenting his findings, explaining the repair that was performed, and verifying the successful results. The level of detail and transparency provided gave me confidence that the vehicle was being properly cared for. What impressed me most was the way the entire team worked together to resolve the situation. From Justin's initial response, to Austin and Brill's leadership, to Belinda's communication, and Richard's technical expertise, everyone treated me fairly and professionally. The repair was completed successfully, the vehicle is performing perfectly, and the dealership's shuttle service made the process even more convenient. When evaluating a service department, I believe the true test is not whether a problem ever occurs, but how the organization responds when one does. Murfreesboro Nissan demonstrated integrity, professionalism, and a genuine commitment to customer satisfaction. I appreciate the way they handled my situation and look forward to continuing to have my vehicle serviced there.

Purchased a new Pathfinder and come to find that the dealer had installed a tracking device inline with the OBD II port. They did not disclose this or show the cost anywhere on the sales order. The only indication was a random text that was supposedly from LoJack. Being that the dealership would feed me some line of xx on any reasoning, it is pointless to try and address this with them. This Dealership has become very shady and will lie and cheat their way into selling you something. This all began just after the purchase from the private owner in 2018 by Matt Bowers Auto Group. I would recommend going 20 or so minutes south to Newton Nissan, Cool Spring Nissan or anywhere else besides this Nissan Dealership to buy anything.

I just purchased my second Rogue through Murfreesboro Nissan. Curtis was fantastic both times. He’s very thorough and very kind. Arisha helped to make sure everything was set up and I knew how to operate my car and the my Nissan app. I could not have asked for a better experience on either occasion. We will definitely be back!

Arisha is awesome! I was having trouble with the text message feature on CarPlay. I asked if I could bring my new Pathfinder by on Tuesday and described the issue. She very quickly shared some potential fixes. I tried it, and it worked! She saved me a one-hour round trip!

I bought a new car in May of 2025. Everyone was very helpful and I am really enjoying my car.

I just wanted to thank Arisha, Landon, and Nick for truly the BEST car buying experience I have ever had. I’ve bought my share of vehicles and these three people were outstanding. They were all great to work with, courteous, and professional. I will be a loyal customer again in the future and will refer business to you whenever possible. Thank you David Lewis