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Edd Rogers Valley Ford

(222 reviews)
Visit Edd Rogers Valley Ford
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–5:30pm
Tuesday 8:00am–7:00pm 7:30am–5:30pm
Wednesday 8:00am–7:00pm 7:30am–5:30pm
Thursday 8:00am–7:00pm 7:30am–5:30pm
Friday 8:00am–7:00pm 7:30am–5:30pm
Saturday 8:00am–6:00pm Closed
Sunday Closed Closed
New (931) 400-2075 (931) 400-2075
Used (931) 400-2083 (931) 400-2083
Service (931) 400-2094 (931) 400-2094

Reviews

(222 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Edd Rogers Valley Ford from DealerRater.

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Mark was a pleasure to purchase a vehicle from.

Mark was a pleasure to purchase a vehicle from. Mark is professional, knowledgeable regarding the complete Ford lineup and options. Mark made the buying experience enjoyable. This is not your typical high pressure car dealership. Nice people to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My experience at Sparta Ford especially my involvement

My experience at Sparta Ford especially my involvement with Rhonda has always been very pleasant and informative. They answer my questions and are very helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

This place is a joke.

This place is a joke. I bought an 80000 new king ranch. It came with a nice scratch into the metal in the door. Salesman swore they’d fix it, and they will as long as I allow my truck to have a car fax accident. So I get to buy a new truck that’s scratched from the manufacturer and that the only way they will straighten it out is if I let them devalue my truck. This is from the owner Shane smith… or I can call corporate. So I did. Corporate only states that it is the dealerships decision even if it is predatory. After being a 3rd generation ford guy my whole life. I’ll never buy a ford from a ford dealer again… here let me buy a messed up truck for full price and you’re billon dollar company not make it right…seems logical… not

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very nice people, did us right.

Very nice people, did us right. Dealt like Abraham. Honest and likeable. Would go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Service department got me an appointment really quick.

Service department got me an appointment really quick.All the staff were awesome and kind. They make sure you are comfortable while your car is getting fixed. They did great work on my car. Best service department I have ever been to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind review! Without each of you, there is no us :)

As always the service department is great, especially

As always the service department is great, especially Rhonda. However, the problem with the squeeky suspension was not resolved. It is still squueking at slow speeds and turns

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for letting us know of the concern, We look forward to seeing you Thursday.

I truly felt that James went above and beyond when

I truly felt that James went above and beyond when helping me with my purchase. He was kind and respectful through the entire experience.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

JAMES GIST MADE OUR EXPERIENCE SMOOTH.

JAMES GIST MADE OUR EXPERIENCE SMOOTH. TRAVELING FROM KY WAS A BREEZE!!! KEEP SHINNING! MAY GOD BLESS YOU 10 TIMES FOLD!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Rhonda was extremely helpful, knowledgeable, and

Rhonda was extremely helpful, knowledgeable, and personable. She does her job well. I would recommend Edd Rogers of Valley Ford to my friends and family. Thank you Lisa Winfree

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Lisa, Thank you so much for your kind review! With out you there is no us :)

efficient, courteous, and very pleasant to deal with.

efficient, courteous, and very pleasant to deal with. Had recalls performed in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind review!