Reviews
RUSTY WALLACE FORD DANDRIDGE TN.
We were looking around for a trade , they gave us a good deal found the car we wanted. so we traded. we would recommend this dealership to anyone. Our sales person was Shane . Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Knowledgeable Peeps, Great Service
Very knowledgeable Customer Service made me comfortable that I have chosen the right place to service my 2009 Expedition. I had service questions that were answered quickly and professionally. I will definitely return.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Just bought a new car!!
I recently purchased a vehicle at this dealership. I dealt with both Aaron Miller and Dylon Loy. Both were very professional and were not high pressure. I also appreciated Logan syncing my phone for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ford 150
Excellent work and service department was excellent
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service desk staff A++ but service manager ZERO!
The current service manager/director (Steve McHenry) is the rudest individual that I have ever encountered! Not only was he rude to me but also to other customers there waiting on their car. The ladies working the service desk were so nice and actually apologized for the way Steve M. treated and talked to me. I love the sales staff, the service desk ladies and owners BUT STEVE M. (service manager) needs to be fired or at least given a job in which he does not interact with customers!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We apologize that you had such a negative experience. This is not the usual experience our customers have. We will make sure this information is passed along to management. We hope you will give us another chance to provide you with excellent customer service!
F450 Service
Robin in the service department is always very nice to deal with and she keeps you updated on the progress of my services and my vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Repairs and maintence
I had oil change and front locking hubs repaired. It was done quickly and efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2017 Ford Escape
Made the purchase process easy. Took necessary steps to get needed repairs done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick and awesome
Want to send a big thank you out to Eric Big E Freeman and all the staff for the professional service I received on the purchase of my 2008 Ford F150. I really appreciate it. May God bless each one of you. We will be back again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the awesome 5-star review! We all love Big E around here and are so happy that your experience was positive and that you were treated with professionalism by the entire staff. We hope you're enjoying your F-150 and we look forward to helping you with your automotive needs again soon!
Purchase/Service of 2017 Ford Expedition
Awesome! Rusty Wallace Ford is excellent in the overall new car purchase/service experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase