Reviews
wow!!!
Never thought I would be able to buy a brand new car! The amazing team at Universal KIA made my dreams come true! I'm so happy and I love my new 2017 Forte!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Unexpected Blessing
I had leased a Kia Optima that was at the end of the lease. I did not want another Kia, although, I believe Kia cars are very reliable, I just wanted a change. I was apprehensive but after talking with Hal, he assured me he could find a car I would like and could afford. The atmosphere at Universal Kia is very pleasant, and everyone there was very helpful. I found a car I liked and was satisfied with the deal we made. Soooooo, I would recommend shopping at Kia for your next vehicle, you will be glad you did. It was a smooth ride.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome
I can't thank the people at the Universal Kia dealership enough. For doing a amazing job for putting me into a car. I wanted. Thanks Steve and Lawrence.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Amazing
Tabatha was amazing, very informative and kind. She didn't push us, she allowed us to make the decision. I came in looking for a used car, ended up with new for a better value.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Awesome service!
My husband came in looking for a used Kia Soul but Tabatha knew that we would actually come out better buying new. Awesome customer service and fastest car buying experience we've ever had!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Super Experience!
What an awesome New Year's Eve! Rania, Tim, and Hal made everything flow so smoothly for us! We have not bought a new car in 10 years but everything went so well with this experience! Thank you for helping us work our deal out!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service and professional salespeople.
Kia employees were so understanding and helpful in my situation. Heather and Hal were kind and listened to my needs. They made sure I got into the car that I wanted. They made the negotiations painless and worked a deal with me. Hal was patient, friendly, and honest. Heather made sure my trade-in car was towed to the dealership with no cost. I recommend Kia in Antioch if you are looking for a new car!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My Kia Sorento
Thanks Tabatha, Jessica, I wish you the best in your new job and Rania fot my Sorento. Happy mom Happy family. ? My kids love our new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Kia!
My overall experience at kia was great. They took the time to evaluate my car buying situation which I really appreciated. Kia gave me multiple options for pricing and financing on the car that I wanted. And most importantly they shared knowledge and advice to further help me.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Service
I would to thanks Tabitha for doing the work for me and actually picked out the car to fit my budget and need on the first try. Finally someone who listened to customer and didn't try any crazy long sales pitch on any car. She did a great job picking out the correct car in my budget range I required. Very friendly and comfortable process. Every employee was nice and courteous. I look forward to future dealings.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
