Mercedes-Benz Of Winston-Salem

Like the product, absolutely TOPS. After eleven Mercedes-less years, I found a used baby Benz. The service was another matter: my deceased husband had always handled that end. Despite financial fears, I gritted my teeth and went to the source for the maintenance check. I was astounded at their champagne service for my beer budget. Don't let the luxury reputation fool you as it did me; the staff couldn't be more welcoming, courteous, and efficient. Heartfelt gratitude goes to all from Gene in the service department to Roger, the shuttle driver. I am now a committed customer for life. And, after so many years, I finally learned the hard lesson that you get what you pay for, except here I think I got double.

Terrible service. Have had experience with two vehicles that were less than 5 yrs old at this dealer, bad experience every time, a a few visits required a re-do. Advisors are not very friendly/helpful in general and the Techs seems far less knowledgeable/able than other dealers we have used. Have owned several models over the last roughly 20 years. have had great experience at other merc dealers in VA, NC and FL. I wold highly not recommend this dealership, at least for merc. might be OK for the Smart Cars they also sell and service.

From the moment we arrived at the dealership and were greeted by Mark Kendall, our experience with this car purchase was nothing short of amazing. Perfect in every way. No hype, no nonsense. A reasonable offer for our used vehicle coupled with a wonderful deal on a used Certified Pre-Owned Mercedes made this visit to the dealership well worth the trip. In the market for a New or Used Mercedes, give Mark a call, you will love the experience.