Stearns Ford

UPDATE – October 1, 2026: ISSUE RESOLVED I want to give Stearns Ford credit for how quickly they responded and resolved this matter after my BBB complaint. Stearns has now refunded me the full amount I requested for the batteries, and the issue is completely resolved. I also want to recognize their service department. Once my vehicle was in their hands, they did a great job working through the issues and getting everything taken care of. My experience with Steven in Service was especially positive. He was helpful throughout the process, and based on my experience with him, if I owned a Ford, I would absolutely bring it to Steven for service. My original review below reflects the experience I had at the time and the difficulties I encountered getting the battery expense resolved. I am leaving it for context because I believe it is equally important to acknowledge when a business ultimately steps up and makes things right. I’m updating my rating to 4 stars. While the process of getting here was frustrating and required escalation, Stearns ultimately made the situation right. I appreciate the quick resolution, the full reimbursement, and especially the excellent work from Steven and the service department. Stearns Ford made things right, and I appreciate how they ultimately handled the situation.

We had a great experience purchasing our Ford Expedition! Canden was extremely knowledgeable and went above and beyond to help us get the vehicle we wanted. He made the entire process easy and enjoyable from start to finish. We are repeat customers and have purchased multiple vehicles from Stearns, and we also continue to have our vehicles serviced there because of the excellent service we receive. We highly recommend Canden and the entire Stearns team. You won’t be disappointed!

Great salesman, Shawn, and great management. The experience was short and to the point. Quick in and quick out and a nice deal

Austin was fantastic. Responded in a timely manner, answered every question promptly and never put any pressure on me to purchase a vehicle. Gave me the information I asked for, stepped back and let me make the best decision for me.

Angel was excellent to work with. From the start I said if you bug me calls and text I'll buy elsewhere. He was patient and the sweetest person to work. Very professional and knowledgeable.

⭐️⭐️⭐️⭐️⭐️ Tony was fantastic! He really listened to what I needed, was patient and helpful, and never made me feel pressured. He made the entire car-buying experience easy and enjoyable.

Batteries Not Included About a month ago, I purchased a minivan from Stearns Ford. Within just a few days of bringing it home, the vehicle was already having trouble starting in the mornings. I recorded videos showing the problem and contacted Stearns Ford. Because Stearns is a Ford dealership and the vehicle is a Chrysler, I was told to take it to a Chrysler dealership. The Chrysler dealership diagnosed the battery as bad, and I had to pay out of pocket to have it replaced. Unfortunately, that wasn't the only issue. The vehicle also had noises coming from the front driver's side and dashboard. I had purchased a MotorTrend warranty through Stearns Ford, but when a claim was submitted, it was denied because I had owned the vehicle for such a short period of time. I was directed back to the selling dealership. I contacted Stearns Ford again and spoke with Roger, the sales floor manager. To their credit, Stearns did work with me and addressed the other issues, and I appreciate them doing that. However, they refused to reimburse me for the battery. What bothered me most was being told that the battery replacement was an “upsell” by the Chrysler dealership. I had already documented the starting problem on video before taking the vehicle in. The vehicle wasn't reliably starting, Chrysler diagnosed the battery, the battery was replaced, and the starting issue was resolved. I've technically owned this minivan for about a month, but I've only actually had it in my possession for roughly a week because it spent about two weeks in the shop dealing with issues that appeared almost immediately after purchase. I'm not expecting a used vehicle to be perfect, and I appreciate the repairs Stearns Ford did ultimately address. But when a vehicle develops a starting problem only days after purchase, I don't think expecting the dealership to stand behind something as basic as the battery is unreasonable. After everything else was addressed, the battery remains the one expense Stearns Ford refuses to reimburse.

Batteries Not Included About a month ago, I purchased a minivan from Stearns Ford. Within just a few days of bringing it home, the vehicle was already having trouble starting in the mornings. I recorded videos showing the problem and contacted Stearns Ford. Because Stearns is a Ford dealership and the vehicle is a Chrysler, I was told to take it to a Chrysler dealership. The Chrysler dealership diagnosed the battery as bad, and I had to pay out of pocket to have it replaced. Unfortunately, that wasn't the only issue. The vehicle also had noises coming from the front driver's side and dashboard. I had purchased a MotorTrend warranty through Stearns Ford, but when a claim was submitted, it was denied because I had owned the vehicle for such a short period of time. I was directed back to the selling dealership. I contacted Stearns Ford again and spoke with Roger, the sales floor manager. To their credit, Stearns did work with me and addressed the other issues, and I appreciate them doing that. However, they refused to reimburse me for the battery. What bothered me most was being told that the battery replacement was an “upsell” by the Chrysler dealership. I had already documented the starting problem on video before taking the vehicle in. The vehicle wasn't reliably starting, Chrysler diagnosed the battery, the battery was replaced, and the starting issue was resolved. I've technically owned this minivan for about a month, but I've only actually had it in my possession for roughly a week because it spent about two weeks in the shop dealing with issues that appeared almost immediately after purchase. I'm not expecting a used vehicle to be perfect, and I appreciate the repairs Stearns Ford did ultimately address. But when a vehicle develops a starting problem only days after purchase, I don't think expecting the dealership to stand behind something as basic as the battery is unreasonable. After everything else was addressed, the battery remains the one expense Stearns Ford refuses to reimburse.

Super friendly folks! Made me feel right at home. They took their time answering my questions

Each Person We dealt with Was Friend willing to Help. Jeff Gray did a Great Job.