Volvo Cars of Winston Salem

My Wife and I purchased a used vehicle nearly 4 months ago and have yet to receive the title. The dealership never said anything about there being an issue with the title. We found out about the issue from our insurance company. I met with the owner of the dealership, Rob Satter Sr, and asked to simply be given a refund. He told me to "take my place, to get in line and wait, and to get used to it." I can't believe someone would treat a customer like this. I hope no one else has the same experience that we are having so I encourage you to take your business elsewhere.

Well, we did again! Officially on my 6th Volvo (which means "I Roll" in Latin just in case you needed to know) from Volvo of the Triad. The Volvo team is absolutely amazing at knowing their jobs and the vehicles. I was greeted as if I were the only customer they ever had from Tom, Les and Chris. Chris Sellers is very knowledgeable of the vehicles and I was blown away by his kindness and professionalism. By the time I left, I felt as if we were related or at best "old friends." Don't let this young man leave as he is a real asset to the dealership. This family owned dealership is certain to make sure you are well-taken care of and leave with a vehicle of the finest quality. That is why, "I Roll" in my S60! Check 'em out!

Today was a good day. We purchased our s90. The salesman Chris Sellers was excellent in information and very helpful with every question asked.Mr.Sellers was very personable. It actually felt like I was buying a car from a family member. I know he is a management material in the Volvo family. As soon as he becomes manager I will be back to buy another volvo. Volvo for life customer.

I would give them zero stars if I could. Sales is no substitute for service. They are rude, unkind and arrogant after multiple service blunders.

Recently I took my 2016 XC 90 in for a service. I bought my SUV December 23, 2019. Currently my vehicle has 67,000 miles on it. I was called later in the day to be informed that I would need to pay for several weeks of testing to ultimately attempt to apply for goodwill money to replace my engine and pistons. However, there was no Guarantee that goodwill money would aid in this cost. I was extremely confused how could a car that is supposed to last for a lifetime (as Volvo states) already need an engine replaced at 67,000 miles? I was told in the service department that it was best to get out now. I was kindly shown other vehicle so that I could purchase a ticket price on the car. Not only would they not negotiate the price they would also not give me payoff for my current vehicle therefore leaving me with a higher car payment because of a problem with manufacturing aluminum engines. I was told to choose a 2018 or higher to avoid this problem in another vehicle I purchased. I was also told this happens to multiple cars but unfortunately it was not a recall yet. Therefore, I would be responsible for the charges. When leaving the dealership I was told if I chose to purchase a new car they would not charge me the diagnostic fee. Even though they couldn’t diagnose my car they were just going to run a series of test because they thought they knew the problem and needed to prove it. I have purchased in my lifetime two cars from Volvo of the Triad and my family five or six. It didn’t used to be like other car dealerships. At this point the luxury of a Volvo service does not exist. It is just a basic car dealership with no amenities for those that choose to be Volvo drivers. The oil changes for life do not include if there’s an issue with your car. I would highly advise choosing another vehicle especially if Volvo of the Triad cannot stand behind the ones they sell. I am extremely disappointed!

The service I received was excellent and the sales process was seamless. It was well worth the 50+ mile trip to Winston-Salem to purchase the car. Dennis rates 5 stars.

i bought a car from these con artist they said car was owned by guy who worked there and he was having a baby car fax stated 2 accidents moderate damage but auto check showed frame damage on the car that was from 2012 not on carfax called them the sales manger hung phone up on me said he didnt give a xxxx what autocheck said does not matter what autocheck says but bank who financed car said car was not worth what i was paying but he said they would not take car back and the employee who was having baby had left a post up on offer up from 2 yrs ago saying was selling due to having a baby they are not transparent about anything bottom line just want to make a sell regardless what cars are worth

i bought a car from them carfax was showing 2 accidents they said employee owned unit was having a baby which i found out later was a lie when i ran autocheck on it came back with frame damage which was not on the carfax i called them sales manger stated he didnt care because autocheck will 90 percent of all auctions and dealers use is false does not matter car is worth half what i paid for it so i have had to file a complaint with dmv inspector and dealing with this bs stay away

The only reason I gave 1 star is because I can’t give negative 10 stars. Long story short: 2016 engine blew up at 62,000 miles. This was my 26 year old daughter’s first car she bought on her own. This dealership never diagnosed why the engine blew up. Speculated the timing belt skipped (a Volvo timing belt should last for 250k miles). Even if that was the case, that is a manufacturing issue. No blame could be placed on my daughter for the engine blowing up, although Volvo USA customer service tried to tell my husband the timing belt skipped because the spark plugs were 2k miles overdue to be changed (this is a mechanical impossibility). They wanted to charger her $16k for a new engine. Told us they would do us a favor and put a rebuilt one in for $10k or they would buy it from her for $6500. She owes $15k. There were no good options for her. We dealt with the local dealership, Volvo National and Volvo International in Sweden. They would not stand behind their motor. We would have gladly paid the labor to have a rebuilt motor put in, but we feel Volvo should have provided the motor at their cost. We felt that was reasonable. We weren’t looking for a hand out, but also knew Volvo needed to own some responsibility for the workmanship of this motor. There are lots of reports online of similar issues with no known cause (don’t take my word for it, do the research). I have gone to social media, and people have reached out with similar issues. One person reached out and said they did not go back to this dealership when they bought their second Volvo because the service department was so bad. Our next stop will be to the local news station. We do not want this to happen to anyone else. Do not invest 10s of thousands of dollars in a product that a company will not stand behind. Ralph in particular was very rude. When we had AAA come pick the car up they wouldn’t even tell the driver which car was my daughter’s. She had to go to the dealership to tell him. My daughter lives in Mooresville. When we found our own used engine and someone to put it in, so my daughter would only lose $4000 my husband walked into the dealership and the first thing Ralph said to my husband was “ you are a bold faced liar!” Who lets their people talk to customers like that? If choosing a different path so our daughter doesn’t have as much financial fallout from buying a lemon, then yes I guess he is a liar, because we originally told them we would sell them the car back. What I would have expected from a decent human being would have been understanding that we were able to make her bad situation a little better, but that did not happen. We had always heard Volvos were great cars, they last forever. That may have been the case for the Volvo of yesteryear, but that was not our experience with today’s Volvo. Buyer beware. However, if you feel you have to buy a Volvo, do me a personal favor and buy it anywhere but from this dealership. Our next stop...Modern Toyota!

Can’t tell you how great it is to have a dealership that is willing to go the extra miles - literally! I’m located in Raleigh and they don’t hesitate to come pick up my car for service even though I’m a couple hours away. Such a convenience! Request Dayle to make your day a little extra special! He is a delight to work with!!!