Marc Miller Buick GMC

My Appointment was for an oil change on my car. Everything went very well and smoothly. The attendant was very prompt coming to the car and getting things taken care of. The waiting room was pretty clean. There are bottled waters and coffee offered for guests. everything was good.

Service was good but the cashier needs to be trained in customer service. She never greeted me or thanked me. Just refused the coupon that you had sent me just said it was out of date. They have always honored them before. It?s your coupon they should not expire.

I have been a customer with Mark Miller for over 30 years. They always provide fast and great service. I highly recommend to friends family and public.

I brought my vehicle in for a reoccurring issue where the check engine light is staying on. I was charged for diagnostic work, yet they could not replicate or fix the issue. This is not the first time I've been charged for diagnostic work where the issue was never resolved.

This service department is run very efficiently! They listen to your needs and tell you what to expect. Everything was done in a timely manner and I was out of there in one hour. I couldn?t ask for more.

Lane was a great salesman, got what we wanted and was out of there in no time!! There was no pressure we just told him what we wanted and that is what we got!! Awesome

Awesome experience buying at Marc Miller Buick-GMC. Thank you. I will send my family and friends to Marc Miller Buick-GMC. Was so easy.

I purchased a brand-new 2023 GMC Terrain a year ago and have encountered numerous issues with this dealership. I bought my car from Eli Lopez and was promised a manufacturer's warranty, Scratch and Dent Repair, and three years of Sirius XM service. Initially, I had to return the car the following week because it had pre-existing scratches that needed repair. Soon after, someone dinged my vehicle, and when I tried to bring it in for repair, Eli had already left the dealership. He advised me to contact the dealership and ask for a manager for assistance. However, they turned me away, claiming they no longer offer that service and instead tried to sell me a paint stick to fix it myself. Now, a year and two months later, my car is experiencing problems. I’ve driven it for 45,000 miles and am outside the 36,000-mile bumper-to-bumper warranty, but I still qualify for the "Power Train 60,000" warranty. Whenever I accelerate, the engine displays a "Reduced Engine Power" warning, the car shakes significantly, and it struggles to climb hills during these episodes. I broke down in Muskogee and called my original dealership, which advised me to take it to any GMC dealership for repairs. We took it to Muskogee GMC, where they informed me that the issue was a faulty fuel pump, which was not covered under any warranty. I ended up paying $1,000 for a new fuel pump and diagnostic service. Two days later, the car exhibited the same symptoms but with a different error code, now showing "Electronic Control System." The traction control light was illuminated, and the car was shaking again. Luckily, I was near my original dealership, so I took it there, but they told me I would need to pay ANOTHER diagnostic fee, despite having just paid one the week before. This dealership is incredibly unprofessional. I do not recommend buying a car from them. Their service department operates on a "first come, first served" basis, and their loaner cars are fully booked. They simply put you on a list and promise to call later. It’s been two weeks since I was added to the list, and I haven't received a call. Be warned: you can't get in for any diagnostic work with an appointment, and your car could be in their shop for days or even weeks due to their loose scheduling. If you do decide to buy from them, get everything in writing, or they will manipulate you endlessly. And unfortunately, if you’re a woman, be prepared for the service department to speak to you as if you’re incompetent.

Everyone is very helpful and kind. They treat you like you are important to them. They explain everything thoroughly.

The suspension work was first class but I brought my vehicle in with my XM radio working fine and after picking up my vehicle the radio will no longer receive a signal from XM. I tried to resolve this matter with the Service Manager and was basically told there is nothing they could do for me except charge me diagnostic charges and components charges would be extra. I have bought GMC products/trucks for more than 40 years but my experience with this dealership has pushed me to rethink that in the future.