Reviews
Write a reviewFord Focus
They were friendly when you checked in they were also fast to get my car serviced
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ray Varner Ford Quick Lane
Went to the Quick Lane for repairs to the ventilation system in my F-150. The repairs made did not fix the problem and my truck was then sent to the Service Department. Everything was repaired to my satisfaction and the system is operating as expected. This review in no way casts a negative light on the Quick Lane folks, they are the best and I have NO complaints what so ever about the quality of service provided by them.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Servive
I had to take my car in to get new keys cut and while there they "fixed" two active recalls on my car. Well I got my car back and two of the clips was broken. Not a big deal wasn't to worried about it till the next day when I got to look my car over completely. Well not only was both front clips broken but the bulbs where not put back in my head lights my speakers were not hooked back up and the door handle came off in my hand. So I take it back down there and tell them everything that was wrong and the guy said "things happen people make mistakes". Yes this is true but everything the tech done was not done correctly. So he brings my car back around and my husband who is a collision tech gets in and these people thought we where stupid because they had just mashed my clip back in and broke it even worse now we can't even super glue it back in. This is a $150 door panel that I have to replace now before I can trade my car in. I took them a perfect car and got a junker back. Never again will I do business with these people.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jacquiln, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Ray Varner Ford, LLC. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (865) 457-0704 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Ray Varner Ford
service is quick and reasonable in cost. My purchase of 2 Fusions in past 3 years has been pleasant and hassle free. I will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Delbert, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Safe travels!
25000 mile service
Ray Varner Ford sales and service is highly efficient
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Katie, thank you for your review, we truly appreciate it! We look forward to your next visit! Take care!
Owner
Gotten 2 from Ray Varner great service.Great people great everything .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick Lane at Ray Varner Ford
What a pleasure to have a great team of experts servicing my vehicle. This is the only place I trust with my car. Great people, friendly service with very competitive prices. I highly recommend this facility for your maintenance needs. They will take good care of you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Explorer!!!
Have not had to have repairs yet but if the experience is like what I have had with the buying experience it will be great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
service F150
Quickly completed, but temperatures were in the teens. Washer fluid was freezing up. Requested that anti freeze in washer fluid. They indicated that they would add if it was available. I haven't had to use, but I hope they changed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Byrge F-350 Ray Varner Ford
good, Ray is a good owner and takes care of customers. I have bought many vehicles there.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kind words about Ray! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!