Reviews
Educated staff and it was done in a timely matter, 10/10
Educated staff and it was done in a timely matter, 10/10 would go again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jeren! We're thrilled to hear you had a great experience with our educated staff and timely service. We look forward to seeing you again! 🌟🚗
The worst dealership I’ve ever been to.
The worst dealership I’ve ever been to. James tried to help me and was very polite. The sales manager was very pushy. I couldn’t get to may bank that was 45 minutes away before they closed so he (can’t remember his name)told me I needed to go ahead and sign the papers so the wouldn’t sale it and I could get the bank stuff done on Friday morning. My husband brought the check back on Friday evening ready to pick up the vehicle. On the way home the check engine light came on for a faulty sensor and the steering wheel shakes at 70+mph. On Saturday we found out the windshield wipers wouldn’t work do no fuse in the fuse box. On Monday I had to go back to get a paper tag because one was not put on the vehicle when my husband left with it. I told James about this and he said he would see what he could do. The finance guy on the other hand said since it was bought as a cash deal and “as is” that nothing could be done. Which I decided it would be ok. By the time I got the 45 minutes back home I had lost oil pressure and the top of the motor is covered in oil and the underneath of the vehicle is covered in oil. I am unable to even dive it now. This should not happen in less than 72 hours of owning a vehicle from a reputable dealer. I have posted on every social media to not use your dealership and my followers and friends have shared it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Leslie, we sincerely apologize for the trouble you've experienced with your vehicle. This is definitely not the level of service we aim to provide. We appreciate you bringing your concerns to our attention, and we take your feedback seriously. We would like to look into this further and see how we can make it right. Thank you for your patience, and we regret the negative experience you’ve had.
I love the new service area!
I love the new service area! Very cool. Everyone was completely professional and helpful . My experience makes me glade I purchased a GENESIS.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad you love the new service area and had a positive experience. We're thrilled to hear you're happy with your GENESIS purchase! 😊🚗✨
Kasey was not responsive.
Kasey was not responsive. She didn’t answer calls or respond to texts. Car service was ok.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for your experience, Avinash. This is not the level of communication and service we strive to provide. Thank you for your feedback, and we’ll address this to ensure better responsiveness in the future.
Very friendly and knowledgeable staff.
Very friendly and knowledgeable staff. The Genesis cars are loaded with technology and they know absolutely everything about them. When it comes time for servicing the car I'm confident it will be a pleasant experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Larry, for your kind words! We're delighted to hear that our team’s knowledge and friendliness made a great impression. Genesis vehicles truly are amazing, and we're here to ensure your ownership experience, including servicing, is just as exceptional. We look forward to seeing you again! 🚗
I was kept informed about recommended service, and it was
I was kept informed about recommended service, and it was completed on schedule. A comfortable waiting area is provided.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, mcruzan244, for your feedback! We're glad to hear you appreciated the clear communication, timely service, and comfortable waiting area. We look forward to serving you again! 🚗😊
Excellent service personnel; however, have experienced
Excellent service personnel; however, have experienced problems on several occasions regarding loaner vehicles not being available when promised! Need more loaners!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, DanChutchison. We’re glad to hear you’ve had great service, but we apologize for the inconvenience with loaner vehicles. We’re taking your comments into consideration and will work to improve availability in the future. Thank you for your patience!
Great buying experience.
Great buying experience. Sales manager and finance made it all super easy. Really excited about my new ride.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Sheena.Hayes1, for your positive feedback! We're so glad to hear you had an easy and enjoyable experience. Congratulations on your new ride—we hope you love it! 🚗😊
Poi am not satisfied with the repairs.
Poi am not satisfied with the repairs. I feel they ignored my warranty changed me money.
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, mtaylor_121. We’re sorry to hear about your experience and understand your frustration. Please reach out to us directly so we can look into this further and work toward a resolution. Your satisfaction is important to us.
The dealership was very helpful, especially Matthew Ogle.
The dealership was very helpful, especially Matthew Ogle. He took the time to look through their inventory and found just the car that I was looking for! Matthew is considerate and kind, as well as having plenty of patience! He brought the car around for me to check it out and then we drove it around. The rest of the story was.....l bought the car! Tulsa Hyundai Dealership: BETTER KEEP THAT GUY!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, hisvsl238, for your wonderful feedback! We’re thrilled that Matthew went above and beyond to help you find the perfect car. His dedication and patience truly shine through. Congratulations on your purchase, and we’ll definitely let Matthew know how much you appreciated his efforts. 🚗😊
