South Pointe Chrysler Dodge Jeep Ram

I scheduled a recall appt on my JGC L 2023 and it was kept for 5 hours, when I finally got a call saying they didn?t have a tech there that was certified to run the recall testing. Apparently both men were in vacation. I drove an hour for this appt, had a babysitter for my kids because I was told it could take 4-5 hours and I didn?t want to move 2 car seats in an Uber or keep my 1 and 5 year old at a dealership all day. So I was out the gas money, the sitter money, and 2 Uber trips and wasted 5 hours of my time because I scheduled a specific recall appt over a week beforehand and no one knew for 5 hours that both techs were on vacation. However, when I rescheduled for the following week, again, our money?. The tech when I checked in originally said it could be 48-72 hours, I explained my previous situation and that I was told it would only take 4-5 hours he was very nice and made sure to get my vehicle in and out as quickly as he could.

I really appreciated the text message updates sent to me throughout the process. The media inspection was a very nice touch.

Did a good job plus a follow up appointment. Very satisfied with the work and very happy with the personnel.

Excellent service advisor Frank and great coupons in the value magazine! I am a returning customer and I just purchased my new set of tires with Franks help!

Great service and technicians working on my vehicle. Quick response to issues and timeliness on getting the fixed.

Good service department. They took the time needed to make sure my Jeep was repaired right.

Was sold a 2017 Nissan pathfinder with 80k miles on it. Took it home. Next day flew to Colorado for a week. Came back home to a flat tire and when I start the car a crap ton of white smoke comes out of the exhaust. They “fixed it” a month later. They had to replace head gaskets and even in writing I have where the mechanic says it needs a new engine. Picked it up and still has the white smoke coming out of it. They will not fix it anymore and they say it’s residual and that the car is fixed. They will not let me exchange it or return it. Car has been in the shop like 55 out of the 60 days. Terrible customer service even from the GSM Chris cox. Took him a week to call me back even know I would call every day to try to get ahold of him. Was told I can trade in the pathfinder but wouldn’t get the value I originally paid for it. Would love to talk to Chris coxs boss. Will be putting this review up everywhere I can in hopes to help someone not make the same mistake as me.

Had me sign paperwork for a loan that wasn’t even approved so I had to go back the next day and sign at a higher interest rate. Also forgot to take my down payment and didn’t notice for 10 days. Everyone was very nice and we got a decent deal on our vehicle it was just a sloppy, unprofessional experience.

Very good service. Frank is patient and understanding. He keeps me informed of what is happening with my vehicle

Just horrible service it took a month to get my car out of service for overheating. And then once I did get my jeep back the brand new engine that they just put in the jeep locked up after overheating. I just purchased my keep from them 2/25/23 and the keep has been in the shop 5 times since. It has been im the shop more than I have driven it. I believe they sold me a lemon.