Bates Ford

I brought my car in several weeks ago because my check engine light came on. It was there all day. They never got to it. They called about 2 weeks later because they could finally get to it. They ran a test and apparently I need a catalytic converter. They said that I needed to get it done immediately but the part wasn?t in and they would call. They never did so I called them yesterday. It came in but no one called. I asked the person on the phone why no one had bothered to call. She said they just haven?t gotten around to it?. I thought that the situation was dire. Anyway, I told them that I would need a loner car when they finally did get around to it. . They only had one and it may be loaned out. This has not been a positive experience. I bought my 2021 Bronco Sport there and expected better treatment. I?ve had a lot better experiences with the Ford Dealership in Cookeville on Interstate Drive and after this, I will be taking my business there.

Great friendly dealership. Salesman was knowledgeable and straightforward. They kept to their word of no ADM on a popular product (F150 Lightning) and had me in and out painlessly.

Didn't know who to ask for, the online person or the salesman that texted me. Did not like the salesperson telling me that what I needed to do was go back to Franklin and order a new car instead of looking at the one I drove an hour (twice) to look at their car. Needless to say, I was not pleased with their salesperson.

Toby Bates is a great salesman. The whole process was a breeze

Great service and sales team always helpful and convenient to my needs will definitely be back

COLBY CASH WAS A GREAT SALESMAN AND IT WAS THE QUICKEST TIME FRAME THAT I HAVE EVER HAD FILLING PAPERWORK OUT FOR BUYING A VEHICLE

Great people and great service ❤️ Would recommend you to purchase your next car at this Dealership!

While waiting on my vehicle I overheard Tracy talking to an elderly lady. The customer said she needed a new set of tires because they made a noise. Tracy told her that the mechanic added air and she didn’t need tires. I was so impressed. At another dealership every customer was told they needed this or that. I will be a customer. I have purchased two F150s and a car for my wife. Thanks for your honesty.

I was waiting on my truck to have oil changed. I overheard an elderly lady and a female service worker speaking. The customer was sure she needed a new set of tires because she heard a different sound. The service employee said ,”no , your tires only needed air. I was so impressed by her honesty.

Friendly staff ,reasonable wait times ,seams to have reasonable prices and they stand behind there work.