Classic Chevrolet Owasso

Sorry Classic Chevrolet, after my recent encounter with your dealership I wish I could rate it 0 stars. Please, do not purchase your next vehicle at Classic Chevrolet. My latest experience just sealed my opinion of the dealership and I will not be a return customer. Buyer beware! I was made to purchase an extended car warranty, was informed that the loan company required it for loan approval. I thought I could trust Classic, but days later found out that this is in fact a SCAM! After receiving several letters from loan companies like Wells Fargo after our purchase it left me with the impression that many loan companies were in the running for our loan. How can so many loan companies have the same "requirement". I found out that this was not the case and I did not require such warranty. Shady tactics to sell warranties that WILL NOT PAY OUT IN CLAIMS. Come to find out this is a violation of the Truth In Lending Act That leads to the next go round. Found out on 12/5/15 that our 2008 Yukon that we purchased on 11/5/15 had both upper and lower ball joints bad. One about popped out of its socket! Took it into Classic on that Saturday thinking all is well, the warranty will cover it.... nope! Found out on 12/11/15 that it had been rejected due to pre-existing conditions. Even though Ed in Service sent them a Used Car Inspection report as he put it. I was told by used car that this vehicle had been inspected, I also assumed that since Ed produced this paper work to the warranty company that they gave this vehicle a clean bill of health. That leads me to the first time our vehicle was in the shop being repaired when Justin in Service stated.... "oh yeah, I remember that one... we put tires on it.... must have been ran through service pretty quick". I'm confused!?!?! Was the vehicle even serviced and inspected before being placed for sale as claimed? Or was this all lies and sales tactics to turn vehicles over? If it wasn't then why did I spend $3500 on a warranty that was lead to believe was required just to have them reject my claim on ball joints that is a part of a Service Inspection that Classic performed on the vehicle. I'm out $1005.96 on repairs that should have been covered by the warranty since the vehicle was inspected before being put on Classic Chevrolets lot. No, I did not have the repairs done by Classic. Not at the tune of $1600+!! I'm not stupid, and know for a fact that OE Parts should not have ran the repair costs up $600 dollars no matter how the Service departments spins it. By the way, Casey (Used Car Sales Manager) I do not appreciate how you spoke to my wife, you sir need to learn some manners and should be reprimanded for how rude and unprofessional you are. I will continue to pursue this matter with the General Manager of Classic Chevrolet, the Warranty Company, and with legal counsel.

My wife and I recently bought a 2008 GMC Yukon from Classic Chevrolet. Good purchase price, however Vernon and George would never tell us the purchase price.... just the monthly payment. We didn't find out how much the truck actually was until we reached the finance department. I did receive what I was asking in trade however. We were assured that the vehicle had been inspected by the Service Department and good to go so I felt confident in our purchase. We were forced to purchase the extended warranty, which covers everything bumper to bumper besides maintenance items. Our finance company does NOT require their applicants to carry an extended warranty. We were not aware of this until after everything was done. No biggie, we have a warranty and a little extra peace of mind. Wrong!!!! This vehicle has spent almost 2 weeks of the 5 weeks we have owned it in the shop at Classic. First trip in the shop was to repair an IOU that was agreed upon during the time of purchase. This was to fix a Check Engine light and replace an Oil Pressure Sensor since the gauge read 0 all the time. Again, used cars insured us that the Service Department knew exactly what to fix and it wouldn't be an issue. Fast forward through all the unpleasantness to the day I pick our vehicle up from Service. I was informed by 4 different people during the process of trying to pick up my vehicle that they spent well over $1000 fixing the things THAT WAS AGREED UPON! It was like I needed to be so grateful for their generosity, almost like I should have been ashamed for asking them to fix these items. Fast forward to the second time in their shop. I found out through Robertson Tire in Owasso that both upper and lower ball joints were bad and needed to be replaced. One was so bad it was popping out of its socket. No biggie, I've got a warranty to cover that right. Took it to them that Saturday, I didn't find out that the warranty claim had been rejected till the following Thursday. Due to "pre-existing" conditions. How much is this going to cost? Ed in service tells me it's $1600 to complete the repairs (there's absolutely no reason why these OE parts should cost an addition $619). Robertson Tire's price is $981 with NAPA parts which include a parts and service warranty. When asked if he could work on the price I received a, "yeah but Robertson Tire doesn't use OE parts, I'm gonna need manager approval". To save myself the continued head ache of dealing with Classic I just picked my vehicle up from service and drove it to Robertson Tire were the repairs were completed within 3-4 hours by awesome individuals with great customer service. They even gave me a discount without me asking. I will be perusing reimbursement from the warranty company due to the CLEAN Used Car Vehicle Inspection verification produced/done by Classic Chevrolet. Either Classic forged documentation and did not do this inspection (which I do believe they were just trying to unload a vehicle that was going to cost them $$$$) or the warranty company does need to cover the bill for repairs. Either way, the General Manager of Classic will be hearing from me, especially since the Used Car manager was very rude and disrespectful towards my wife. Do not purchase your vehicle from Classic. A handshake doesn't matter, and the dealership in general does very little to nothing in order to make things right and holds no proper business ethics.

Oil change and tire rotation without an appointment and all was done in under one hour.

They were not pushy on trying to sell a car and were very polite and considerate they gave me a better deal then any other car lot with out keeping me there all day

Great service. I would send some one there. I will buy my nexted car there.

Workers are always friendly and helpful. Service is quick. A very good experience.

Justin was right on top of things and made sure that I was in and out in under an hour.

I am very happy with my experience at Classic. Everyone was friendly and efficient.

I brought my 2010 Chevy Malibu in for an Oil change, new wiper blades and a tire part put on.... and OMG, these are the best Wiper Blades ever! and my car runs Great. Thanks Classic for taking care of me.

The service was much better and took less time than other times at your store. It is much appreciated.