Gallatin Ford

Gallatin Fords mobile service is awesome! I’ve used this service 3 times and when scheduling have never waited more than one day. Each technician has been professional, friendly and services are completed in a timely manner. I would highly recommend Gallatin Fords mobile service option.

I went to several dealers looking for a good used 2500 you guys had just what I was looking for great experience will be telling my friends

It was nearly impossible to get my service tech on the phone to get an update on my service or to even get a service appointment in the first place.

Booking my vehicle for service was absolutely easy and worked well within my schedule. Stephanie is awesome to deal with and very accommodating to my busy schedule.

Nathan did an excellent job of rotating the tires, and an oil change. I was pleasantly surprised that you offer mobile auto service. What a convenient option vs. driving to the dealership. Thank you Gary Stein.

I was set me up with a fair price, but that’s the extent of it. (Thus the one star) As a customer service person Adam was very unprofessional and made up information like the car had brand new seats installed at no cost. (The seats were not changed) He also told me heated seats were half way done, but when I went on site to follow up they couldn’t get to it for another week. He was very disrespectful when I asked questions, as if it was not appropriate for me to do so. I will not work with him again. Chase on the other hand was very respectful and provided accurate updates. If you go to Gallatin Ford, ask for Chase!

They picked up my truck for service, called quickly to tell me how much it would be then disappeared. No calls, no call backs, no information. When I finally went to the dealership a week later I was told the part had been lost by FedEx and it would take more time. The service manager gave me a loaner to make up for the poor service - which was very nice. Then silence again. When I called again after another week, I was told an amount that didnt jibe with my memory of what I had approved and was told I just didnt remember correctly. The next day they dropped off my car and picked up the loaner and gave me the bill The reason the number was different? They charged me for the 'loaner' as a rental! I complained and was told it would be fixed, but it wasn't. I finally disputed the charge to my credit card company and had the non-approved charge removed. Would NOT go back nor recommend.

We had an appoinment, arrived about thirty minutes early. They got to work right away, is was a easy process.

Quick, easy , great staff all around! Called on one truck, it sold, they got me in a newer f150 and im beyond happy.

Service representative was truly a pleasure and blessing to work with. Very knowledgeable and helpful in getting me back on the road.