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Gallatin Ford

(1,543 reviews)
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2017 consumer dealer award

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Reviews

(1,543 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gallatin Ford from DealerRater.

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They provided a great service experience with top notch customer service. We will continue to use Gallatin Ford for future service work. Stephanie was great!

They provided a great service experience with top notch customer service. We will continue to use Gallatin Ford for future service work. Stephanie was great!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Buying my vehicle here was a great experience from start to finish. The entire team was friendly, professional, and never made me feel pressured. They took the time to answer all of my questions, explained everything clearly, and made the whole process smooth and stress-free. I really appreciated their honesty and willingness to work with me to find the right vehicle at a fair price. I highly recommend this dealership to anyone looking for a great car-buying experience, and I’ll definitely be back for my next vehicle.

Buying my vehicle here was a great experience from start to finish. The entire team was friendly, professional, and never made me feel pressured. They took the time to answer all of my questions, explained everything clearly, and made the whole process smooth and stress-free. I really appreciated their honesty and willingness to work with me to find the right vehicle at a fair price. I highly recommend this dealership to anyone looking for a great car-buying experience, and I’ll definitely be back for my next vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Brandyn, it's great to know you had a smooth and stress-free car-buying experience with our team. We look forward to seeing you again at Gallatin Ford. Enjoy your new vehicle!

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Collin was friendly and communicated well as to the work that was to be done on my vehicle and how long the work would take.

Collin was friendly and communicated well as to the work that was to be done on my vehicle and how long the work would take.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Glenn, we're glad to hear Collin took great care of you at Gallatin Ford! We hope to see you back! Drive safe!

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The service was great Collin. The service manager took care of me. I appreciate it.

The service was great Collin. The service manager took care of me. I appreciate it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Gallatin Ford a five-star review! We are so glad that Collin took excellent care of you.

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Tech do poor work they don't complete the work had two new batteries installed in my truck techs didn't clean batteries cables or hold downs .That's is part of service and the cost of $200 for installation. Had a new battery installed in my 2016 Lincoln mkx tech didn't reprogram the up date right and the phone wouldn't store the recent calls and the interior lights stop working. Took the car back to have it reprogram kelk it all day and deck said it needed a new computer module of about $2000 talked to service manager about it and when I pick up the car the phone didn't work at so the service manger reprogram the phone then everything worked he also fixed the interior lights so I had a bad experience with the dealer ship I do want to say Stephanie was great maybe she needs to be a tech and yall would get a better rating I would also like to come in and meet the dealership manger thanks

Tech do poor work they don't complete the work had two new batteries installed in my truck techs didn't clean batteries cables or hold downs .That's is part of service and the cost of $200 for installation. Had a new battery installed in my 2016 Lincoln mkx tech didn't reprogram the up date right and the phone wouldn't store the recent calls and the interior lights stop working. Took the car back to have it reprogram kelk it all day and deck said it needed a new computer module of about $2000 talked to service manager about it and when I pick up the car the phone didn't work at so the service manger reprogram the phone then everything worked he also fixed the interior lights so I had a bad experience with the dealer ship I do want to say Stephanie was great maybe she needs to be a tech and yall would get a better rating I would also like to come in and meet the dealership manger thanks

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Anthony, thank you for sharing your feedback. It's concerning to hear about the issues you experienced with our service, and I apologize for any inconvenience this caused. I'm glad Stephanie could assist but we clearly have room for improvement here. If you'd like to discuss further or set up a meeting with the dealership manager, please reach out at your convenience. Thank you, Austin Janco - Service Manager - [email protected]

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Prompt and quick on there service. They don't try to upsale you .Would highly recommend.

Prompt and quick on there service. They don't try to upsale you .Would highly recommend.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your support of Gallatin Ford!

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Gallatin Ford was an experience. I had Christopher as a salesman. He was so awesome so patient he knew exactly what I wanted. He listened. He made sure that I had everything that I was looking for.. I have to say I’m very very impressed with Christopher. He was amazing. Honesty was the most important thing to me going into a dealer and he bought that he was 100% honest all the way through the door or shall I say out the door with my new car…. lol I can’t remember the guys name that worked in my deal but I tell you what that young man worked so hard for my happiness yesterday. He asked me what I truly wanted and what was my reality. He made a better deal than what was offered in my situation. I loved his honesty with me. I walked walk out that door yesterday with that car he was so awesome. I just cannot say enough about the team that worked with me yesterday Im enjoying my new car. I love the honesty. It’s very important to me the upfront and just listening to what my needs are I appreciate that. Again I can’t say enough about Christopher did an awesome job. I appreciate you so much and will be sending more people your way.! thanks again to the whole entire group that worked with me yesterday. I can’t say thank you enough just awesome.! I have to say another very important part that I think it’s important for someone that’s looking for a car. When a salesman actually listens to you and not speak over you and not through you. That’s what I got with Christopher yesterday from our small talks on the phone and from the time, he shook my hand upon entering the building I promise you he did not let my hand go until he was putting the keys of my new car in my hand. I appreciate each and every one at Gallatin Ford for a great experience!

Gallatin Ford was an experience. I had Christopher as a salesman. He was so awesome so patient he knew exactly what I wanted. He listened. He made sure that I had everything that I was looking for.. I have to say I’m very very impressed with Christopher. He was amazing. Honesty was the most important thing to me going into a dealer and he bought that he was 100% honest all the way through the door or shall I say out the door with my new car…. lol I can’t remember the guys name that worked in my deal but I tell you what that young man worked so hard for my happiness yesterday. He asked me what I truly wanted and what was my reality. He made a better deal than what was offered in my situation. I loved his honesty with me. I walked walk out that door yesterday with that car he was so awesome. I just cannot say enough about the team that worked with me yesterday Im enjoying my new car. I love the honesty. It’s very important to me the upfront and just listening to what my needs are I appreciate that. Again I can’t say enough about Christopher did an awesome job. I appreciate you so much and will be sending more people your way.! thanks again to the whole entire group that worked with me yesterday. I can’t say thank you enough just awesome.! I have to say another very important part that I think it’s important for someone that’s looking for a car. When a salesman actually listens to you and not speak over you and not through you. That’s what I got with Christopher yesterday from our small talks on the phone and from the time, he shook my hand upon entering the building I promise you he did not let my hand go until he was putting the keys of my new car in my hand. I appreciate each and every one at Gallatin Ford for a great experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kenya, thank you for sharing your review of this thoughtful feedback about Christopher and the team! We are so glad to hear you enjoyed your experience. Congratulations on your new car from all of us at Gallatin Ford!

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They did everything to accommodate me in having my vehicle serviced. The valet service was exceptional. It was punctual and saved me from wasting hours of my time.

They did everything to accommodate me in having my vehicle serviced. The valet service was exceptional. It was punctual and saved me from wasting hours of my time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are grateful for your feedback. We are happy to know our valet service made your visit so convenient. Thanks for choosing Gallatin Ford!

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thanks for coming out to change my oil the man that came was very good.

thanks for coming out to change my oil the man that came was very good.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Leslie, for stopping by to leave Gallatin Ford a wonderful review!

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Best blessings and continue sales I have been attended by the best team and I have had the best experience

Best blessings and continue sales I have been attended by the best team and I have had the best experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled you had a great experience with our team! Thank you for choosing Gallatin Ford and for sharing your support. Safe travels!

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