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Murray Ford Superstore

(1,721 reviews)
Visit Murray Ford Superstore
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–4:30pm
Sunday 12:00pm–5:00pm Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (877) 326-1112 (877) 326-1112
Used (877) 282-7717 (877) 282-7717
Service (904) 263-4478 (904) 263-4478

Reviews

(1,721 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Murray Ford Superstore from DealerRater.

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Worthwhile

Going into the dealership my husband and I weren’t even positive about buying a car yet, we had only planned on dipping our toes in the water and seeing what they had to offer in the “used cars” section. Our salesman Jim listened to every word We had to say and found a car in our budget that me and my husband never thought we would have. He found us a 2018 pearl white Ford Escape titanium that me and my husband absolutely fell in love with! It was quick paper work & the dealership/ Jim gave us a good trade in price for my older car to put towards the Escape. Jim L never pushed or tried to “sell” the idea of buying a car that same day, he just simply listened to our needs & wants! We plan on going through them again when we get my husband a newer truck! Highly recommend Jim L ! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very freindly staff and know their product well.

Was met by Shane on arrival to look at a used Explorer but with the Ford cash incentives bought a brand new one instead! The wife loves it😉

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

Awesome dealership. Great sales people

Awesome place to lo purchase a vehicle. Great sales people. Jose and Joey are awesome! I would recommend to anyone. They gave me a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Bad service

I've been getting the works package (oil change/tire rotation) at starke murray ford since I've purchased my car in 2016, they told me when I went to get it done again that my lug nuts were messed up and they couldn't rotate my tires, it was explained to the manager Mike Catman that they are the only ones that touch my car and he stated nothing can be done and quoted me 134$ to fix their mistake.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Happy Customer!

Worth the drive from St. Augustine for an honest and pain free purchase. We will definitely buy our next Ford from Murray! These guys know their stuff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing Car Buying Experience!

Brian was our salesman and he was by far the best salesman I’ve ever dealt with! He made our car buying experience very easy and didn’t pressure us into anything we didn’t want. He was very informative with everything we did and made sure we understand everything we were getting into. Everyone at Murray Ford was very friendly and we will definitely be returning for any future purchases! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and congratulations on your new vehicle! If there is anything else we can do to assist you, please let us know! Safe travels!

Customer Care.

It’s nice to know there are people who actually want to help with car purchasing experience. Shane Parmenter, Joey Faulkner and the entire Ford Murray Team are the example of professional while truly putting the customer first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Quick lube was not quick.

Front area is great. Routine oil chg. Service not as good. Quick lube is anything but quick. Not nearly as friendly as the front staff.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Above and beyond

Every department at murray makes you feel like family. My 5th truck and 7th vehicle from them. Price is great, but service and parts are just as important to me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Work

Tom was excellent to work with in the service department. His follow-up and friendly help was great. Carol Still is a great asset to Murray Ford. Love the community involvement Murray does.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.