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Friendship Chrysler Jeep Dodge RAM

(517 reviews)

Reviews

(517 reviews)

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They Pulled A Bait & Switch On Me

I got interested in a white 2011 Toyota Prius they now have. I wanted to swap my 2014 Elantra for it (so I'd get better gas mileage and get $$$ back). Someone named Ashley Stone told me via email that "I could probably swap them and get a positive amount back for the Prius", meaning that I'd probably get cash back on the swap. I told them I'd be up the next day to drive the car. I drove the car with Jessica Bellamy with me (their sales lady). They drove my very nice car and gave me an offer of $5850 + my car for the 2011 Prius, after she told me via email that I'd "probably get cash back". I was shocked and a little angry. Then he said $5150 + my car. Needless to say. I refused and drove back to Johnson City. So I wasted 70 minutes to drive there, plus the time wasted driving the car and talking to their sales people. I'd never deal with these clowns again. Beware, they can't be trusted for anything they say. They will turn around and stiff you no matter how far you drove to get there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

SNS258

Great people, very friendly and helpful. Made the process quick and easy. Really appreciate all the staff, would recommend to a friend, and most importantly, love my new Jeep!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad you had such a good experience! Congrats on your new Jeep and thanks so much for the recommendation! Welcome to our Friendship Family!

Great customer service

Great people, great cars. Always choose friendship. Very friendly and work fast. Second vehicle I have bought and they never come upshort on their end.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congrats, and thanks for the kind words! It's great to hear your experience was good enough to come back for a second vehicle! Glad to have you as a part of our Friendship Family!

Great Jeep buying experience

Fast, easy, painless Jeep buying process. It was well worth the drive from Virginia to get the vehicle I wanted. Dale was a great sales person to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congrats on your new Jeep! We'll let Dale know what a great experience you had and if there's anything else we can help with, don't hesitate to ask! Welcome to our Friendship Family!

Excellent experience

Very pleased with the service. Shout out to my product specialist Meghan Rhodes for making it a great experience. Always answered my questions and put up with my attention to detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the kind words, Joel! We'll pass them along to Megan for you! Enjoy your new vehicle and welcome to our Friendship Family!

Very satisfied customers

We traded in a two door Jeep Wrangler for a Jeep Wrangler Sahara with more space. Marcus found us exactly what we needed with affordable payment options. We left very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congrats on your new Wrangler, Wesley! We're glad Marcus was able to find everything you needed! We look forward to helping you agin in the future and welcome to our Friendship Family!

Excellent Service

I'm so happy with my 2018 Jeep Compass and would like to thank everyone at Friendship Crysler Dodge Jeep Ram in Bristol Tn. Everyone was so kind and welcoming thanks so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's our pleasure, Angela! Congrats on your new Jeep. Let us know how we can help in the future and welcome to our Friendship Family!

PT Cruiser

Found the car on Car Gurus. It was exactly as advertised. Mitch Hooper and his folks at the satellite lot were friendly and helpful. It seems like a fair deal so far, as we've only had the car a couple days. I can see no downside to this purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review, Mark! We'll let Mitch know he did a great job! Congrats on your vehicle and if there's anything else we can do to help, just let us know!

Our experience at Friendship Dodge Jeep

We had a wonderful experience at Friendship Dodge Jeep from the salesman Dale Morrell to the finance manager when purchasing our new 2019 Dodge Ram 4 x 4 truck. Excellent customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glad to hear you had such a great experience with us! We'll pass your kind words on to Dale. Enjoy your new truck and welcome to our Friendship Family!

Vincent Anderson/ Jimi Hall

Jimi Hall was a phenomenal sales rep. His attention to detail and customer service was second to none. This was the best experience purchasing a vehicle I have ever had. This was a zero pressure and highly friendly environment. Everyone was extremely professional. I will refer him to everyone I know. In addition to his efforts, I’d also like to recognize Dominac Nicastro the Finance manger. We talked hoops and music. And he pulled some strings for me. I’d also like to shout Tom Gozevich. These guys worked hard to get a deal done and all parties were satisfied. I’m ecstatic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congrats on your new vehicle Vincent and thanks so much for the kind words about our team! We love hearing about awesome experiences like yours and if there's anything we can help with in the future, please let us know. Welcome to our Friendship Family!