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Mercedes-Benz of Monterey

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (61 reviews)
Visit Mercedes-Benz of Monterey
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 10:00am–5:00pm Closed
New (833) 547-6099 (833) 547-6099
Used (833) 547-4921 (833) 547-4921
Service (866) 545-5888 (866) 545-5888

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Monterey from DealerRater.

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Mr Oster is an extremely excellent professional....

Mr Oster is an extremely excellent professional. Available at all times for follow up help. Knowledgeable of his product. A pleasure to work with for both my wife and I.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

At Mercedes Mty I have always been greeted quickly and...

At Mercedes Mty I have always been greeted quickly and warmly. But most importantly, efficiently. I work long hours and do not have time to waste waiting for my car to be serviced or to speak with a sales person. I know at Mercedes Mty understands the importance of catering to their clients needs. That is why myself and my family will continue to call Gabriella first for our car buying needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

Patsy Yates is the best. She is informed, friendly and...

Patsy Yates is the best. She is informed, friendly and spends any amount of time you want to inform and negotiate the sale and any after sale issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

Came into the dealership not really intending to...

Came into the dealership not really intending to purchase...in town for a wedding and decided to stop by. Tim was friendly and informative. He took time without adding any sense of pressure. They happened to have a model/color we liked so decided to purchase. They offered fair price and appreciated there was no need to "haggle". Very pleasant experience and delighted with new car. Would happily refer friends/family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

I feel Mercedes of Monterey was very fair in their...

I feel Mercedes of Monterey was very fair in their pricing, fair in my trade-in, and the follow up service work was as they promised. Carl Haynes in sales and Ezra/Dana in the service dept all performed very professionally. And I love my car! I highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

I fell for a 2007 BMW a month before I purchased the car....

I fell for a 2007 BMW a month before I purchased the car. Tim Gonzalez held the car for me for a week. I purchased my new house and bought the BMW the next day. They were not pushy and were very friendly. I would buy another car from Tim. Thanks Joey and Becky Castro

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

This is the third new Mercedes Benz I have purchased from...

This is the third new Mercedes Benz I have purchased from Ms. Clifton at Stahl Motors or Mercedes Benz of Monterey. Each experience was very positive, from selection of the appropriate model, to price considerations and to follow up customer care. This is a great organization, which employs people who are dedicated to making their customers have a positive experience, e.g., the young man who drives me from the dealership to my office when the vehicle is in the shop for service, is as attentive and courteous as everyone else in the organization. Bravo, Mr. Stahl and staff!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

This was the best experiance with Tracy Tate and Tim...

This was the best experiance with Tracy Tate and Tim gonzales ever. they both went over and above to help me out. I will be back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

I have purchased many cars new and used from Respectable...

I have purchased many cars new and used from Respectable Dealerships in the past 3 -4 decades. The one thing that sets this experience apart from the others is the fact that I was treated by my Sales Professional and Staff as if I was purchasing the most expensive car off the showroom floor, regardless that it was probably one of the least expensive in their inventory. Mercedes of Monterey obviously wants to make sure that the Mercedes Benz that rolls off their lot is going without a doubt a great car. They made sure that I new everything about the car history,function, also the fact that everything possible was done to the car to ensure that my experience was not going to end when I left, but everyday that we drive down the road. We can't say enough about Mercedes Benz, and Mercedes of Monterey who represent such a fine Motorcar. Thanks so much. J&L Wade

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

This was my 4th Mercedes-Benz purchase at this car...

This was my 4th Mercedes-Benz purchase at this car dealership. My wife and I were very pleased with the manner in which the purchase of her ML 350 was handled by our Client Consultant Carl Haynes. From the initial appoinment, price negotiation, and final purchase. We were impressed with his personal and honest approach and was very patient with my wife's final car selection. Carl is a true "professional" and will treat you more like a friend than just another customer. From the sales, finance and service departments I would recommend Monterey Mercdes to everyone and my family will certainly return when it's time to purchase our "5th" Mercedes-Benz!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.