Southern Chrysler Dodge Jeep Ram Greenbrier

I just want to express how disappointed I am with the Southern Auto Groups lack of dedication to customer service and satisfaction. My car has been in the service department of southern Chrysler dodge jeep in greenbrier. First off I requested to be sent updates via text message and never received any. I always had to called or text to request an update on my vehicle so that system is pointless and not be utilized. Now my car 2 weeks and one deadline push later is ready for pick up today June 23rd 2019 and I have no means of going to pick it up. The dealership provides shuttle service to home or work from 8 to 10 am. But this system while on the surface seems amazing is flawed because now on this the day that I need to pick up my car and I've been left immobilized for the past 2 weeks, I’m being told they don't have a system in place to pick up customers only to drop them off. The service department manager "Joey" went as far as to tell me to get a taxi or an Uber. Not that its any of your business but as most people would guess getting a motor replaced is not a cheap repair on top of the $1200 of income I’ve lost due to not being able to work as an Uber driver since I don't have a car. I simply don't have the finances at this moment to afford an Uber from Virginia Beach to your location. I need to pick up my car that’s in your dealership and there is no system in place to help me as a customer to get that done with no out of pocket cost. I’m being made to feel that it was all sunshine and rainbows when I sold my old car and bought this new one but as soon as you get the keys and sign the paperwork customer service go right out the flipping window and no one cares about you or your needs anymore. I am highly disappointed with this experience and will most definitely be plastering my story on every platform of social media available to me. Hopefully ill save someone else the trouble and stress of having to go through what i currently am dealing with. Chose a better dealership.

Went in here and not only did Pat take good care of me but John stepped in and went above and beyond with my complicated situation. I really don’t think any other dealership capable of doing what these people did for me. I highly recommend them.

Got exactly what I wanted. Everyone was nice. Was in a hurry and everyone was mindful of my time. Happy with the price of the Jeep and my trade in value.

Paul took good care of me in the service area made sure I was satisfied and was extremely friendly. He personally filled my tires up with air when I noticed the pressure was low

Over all Andrey was very patient with us and encouraged us to take our time until we made a decision. Then worked with us to get the price point we were happy with.

If you are I’m the market for a new car or suv, I strongly recommend that you will come see Mr. Kevin. I was really getting frustrated and Mr. Kevin found a way to make it possible for me to get another vehicle. Mr. Kevin tells you the truth and keep it real. I’m really happy. Thanks again

From the showroom to the driveway, working with Julian was a very easy process. Even though we were a bit high maintenance he kept smiling.

Andrey G. Was polite, courteous, professional and patient. I enjoyed working with him and will definitely recommend him to others. I love my new car!! Thank you Andrey for ur excellent service.

Andrey helped us purchase our vehicle and was beyond helpful the entire process and completely patient with my family! He never once got frustrated or pushy. If you want a pleasant and stress free car buying experience I highly recommend asking for him!

First off Julian is a stud and deserves a raise. We spoke over the phone and he did exactly what he said. Which is rare these days. I am actually looking at buying another car as well. Thanks for being up front and honest.