Meet Alejandro Restrepo

I’ve been going to North Bay Ford for 5 years now. The service and sales department are great. They’re communicative and able to meet your needs.

Great people, great customer interaction. No tricks or xx will continue to use dealership in the future

Not really excited about preordering and waiting, then adding the potential Trump Tariffs., Made the expirences a little crazy. The staff was great in communicating, not too much chit chat, they were respectful , no pressure or big push to upgrade. I felt as a women that I was not talked down to and given good information. This was not the case of another dealership, and why I chose to do business with NorthBay Ford. It may not be fancy, but I will take that any day and feel like I am in good hands with people who have integrity.

The staff is courteous and friendly. Luis pulled through on calling us when a vehicle came available as promised.

North Bay Ford is a great dealership, with great buying experience. Appreciate the laid back approach. Thank you.

I called to make an appointment to fix a door lock issue that Watsonville Ford could not fix. Ford Customer Care told me to take it to another dealership. I called and thoroughly explained the situation, gave them the case number and made an appointment. I just took my Ford Maverick in this morning for that appointment and they refused to look at it. They will not look at a vehicle that another dealer has worked on. I was very thorough when I called and explained everything, but they failed to inform me when I called that they will not work on it. As a matter of fact, the service person I called said "Yes, we can fix that!" This was not true. This was a waste of time. If this is a policy, then I should have been told when I called since I was so thorough when explaining everything.