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Don Franklin London Ford Lincoln

(188 reviews)
Visit Don Franklin London Ford Lincoln
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–7:00pm 8:00am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (606) 657-4359 (606) 657-4359
Used (606) 657-0095 (606) 657-0095
Service (606) 657-4352 (606) 657-4352

Reviews

(188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Franklin London Ford Lincoln from DealerRater.

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Great and friendly services.

Fast and friendly service. Would recommend highly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you had a pleasant experience here at Don Franklin Ford Lincoln, LLC. Thanks again for the great review of Don Franklin Ford Lincoln, LLC!

Excellent experience

2014 mustang GT Service was excellent. Responsive to questions and very knowledgable and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful experience

2014 mustang GT. Wonderful buying experience. Knowledgable staff very responsive to questions. Extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The best service I have had at a ford dealership

Pleasant this request is a bore please remove me from these in the future l really do like my dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Donald, for the glowing review! We appreciate your review and hope we can continue serving you for many years to come.

Great service

Great I would highly recommend this dealer to friends an family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, Matthew! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. It's great to hear that we could be of such help!

Mister

Good service..thanks. Waiting was okay but a little long with my schedule. Very good service, polite, friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're always happy to help our customers at Don Franklin Ford Lincoln, LLC. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!

Great customer service, knowledgeable and fast

staff is very courteous and experienced, and the wait time was a pleasant experience comfortable atmosphere didn't feel as if I was rushed through just to get me out of the way, but it was not an overly long wait

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Wonderful staff and pleasent experience.

I completely trust my Ford Taurus to the skilled hands of the service staff. I wouldn't take my car to anyone else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ann, thank you for sharing your recent experience at Don Franklin Ford Lincoln, LLC. Drive safe, and we'll see you on the road.

chief financial officer

Staff friendly and professional. very little waiting. answered all my questions very well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service!

Purchased a MKC. Excellent service. Very friendly staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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