Duncan Ford

I called on Friday the 25th and talked to Catlin, explained the issue with my Granddaughters vehicle, and that she had to leave on the 1st of August for Northwestern University. She asked me to hold for a minute. When she came back to the phone she told me to bring it in Monday at 7:30 and the would take care of her vehicle. You don't know how appreciative I am for the response. Plus the Service Department was courteous and helpful. Repaired vehicle and we picked it up this morning. Have nothing but high praise for Duncan Ford Service. Can't thank you enough. Sincerely Terry Dulaney.

I was contacted by the service manager about my 2017 ford explorer making a weird noise, I had left a review earlier because i was not very happy , After speaking with the service manager Brent at the end of the day, Brent assured me that he would work with me to resolve the issue with my Ford explorer, I've known Brent for many years, I'm glad he reached out to me. Thank you Brent Gary Mayweather

We had a 2018 Ford escape with 62 thousands miles when the motor blew it was still under warranty and they fixed that we got it back four months later and the transmission come out of it they come and got it took it back up there call me said it was gonna cost us over $6000 that it was not under warranty we went and got it and took it somewhere else and come to find out. It was not our fault Brent the service manager called me and said that they was going to fix it that it was their fault so we’ve had good experience with them and hope to continue to have good experience with them. He stood behind his word to me, and I really gladly appreciate what he done for us. He is a man of his word.

Bought a2024 Mazda cx50. From day 1 front seats felt like seats uncomfortable like a fork in your but.drove to dealer on a Saturday and serv writer said he felt our complaint and set us an appointment and was told to call before our appointment. When I called was told they didn't have a loaner at this time and made us another appointment a week away. When I caller before our next appt. They told us they had a loaner to make our appointment . When we came for our appointment we were told they couldn't duplicate our concerns. And was told Mazda would not do anything. MAZDA LOST A CUSTOMER and Duncon lost a customer

Great to work with. Really nice. Salesman and manager was great!!!!!! Nice and clean friendly people!

Salesman Josh Keene was kind and efficient! The manager was stuffy, stubborn, and would not work with us, on our Very reasonable offer for a vehicle that had been on the lot for 90 days already! We walked out.

Good product very poor service warranty service set out over 60 days. Not pleased with dealership.

How would you rate the service center's explanation of cost of service? Poor How was the speed of service for your vehicle? POOR

Purchased a certified pre-owned Mazda product from a different Mazda dealership. The car has a little over 50,000 miles on it. The powertrain warranty is 100,000 miles. The vehicle developed a powertrain issue. Duncan Mazda claimed the issue was not covered under my powertrain warranty and would cost between $5,000 and $6,000 to fix. They wouldn't contact Mazda directly to explain the situation. I spoke with the owner of Duncan Mazda. Here was his main point to me: "Your problem is, you didn't buy the car from me." It gets better. I decided to take the car to Modern Automotive in Christiansburg, VA. If I'm going to pay someone to do the work, it will be someone I trust. They inspected the vehicle, purchased the parts needed from the Mazda dealer in Roanoke, and fixed the car for $3500. As it turns out my front CV Joints that Duncan claimed were leaking and needing replacement, were actually in near perfect condition! Someone at Duncan was trying to rip me off. I will never take a vehicle to Duncan Mazda again. Be careful with these folks!

Purchased a certified pre-owned Mazda product from a different Mazda dealership. The car has a little over 50,000 miles on it. The powertrain warranty is 100,000 miles. The vehicle developed a powertrain issue. Duncan Mazda claimed the issue was not covered under my powertrain warranty and would cost between $5,000 and $6,000 to fix. They wouldn't contact Mazda directly to explain the situation. I spoke with the owner of Duncan Mazda. Here was his main point to me: "Your problem is, you didn't buy the car from me." It gets better. I decided to take the car to Modern Automotive in Christiansburg, VA. If I'm going to pay someone to do the work, it will be someone I trust. They inspected the vehicle, purchased the parts needed from the Mazda dealer in Roanoke, and fixed the car for $3500. As it turns out my front CV Joints that Duncan claimed were leaking and needing replacement, were actually in near perfect condition! Someone at Duncan was trying to rip me off. I will never take a vehicle to Duncan Mazda again. Be careful with these folks!