Reviews
Great Service
There was a plastic piece that needed snapped back on my van. They did it and did not charge me. That was nice they didn't have to do that.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shawn, thank you for leaving us your review! We are happy to hear that you were pleased with the service you received from the dealership. If there is anything more that we can do please come back and see us again. Take care! Best, Matt McKibben | GM
Service
Greeting was time efficient. Check in was friendly and efficient. Service was completed within the time and cost estimate. Excellent work. This servay is annoying however as it requires 20 words and even though I have more than 20 it still demands more.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs and if you haven't already, follow us on Facebook and Twitter for access to exclusive content! Best, Matt McKibben | GM
Great place to go for maintenance
It was quick and easy to get my oil changed and I really did not wait very long with it being so busy there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this awesome review, Erik! Glad to hear that your service was completed quickly and easy. Thank you and we look forward to seeing you again! Best, Matt McKibben | GM
service department
I had work done part failed after repair I called in told to bring in work done in timely matter Brian Marshall exception with the handling of whole matter .......outstanding! !!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello and thank you for your kind words! Brian is a great asset and we appreciate him for giving you that comfort during your experience and that the service was done in a timely manner! We thank you again and we look forward to servicing you again in the future! Best, Matt McKibben | GM
Over the Top !
This last weekend we had a very positive experience working with Jordan Bowen at Glenbrook Dodge. He went over and above trying to accommodate us in finding that perfect vehicle for our family. He was able to get the amenities and price range we wanted. Thank you Jordan.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's humbling to know we were able to exceed your expectations, Robin! Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Jordan went above and beyond for you; it is just an example of why he is such a great asset to our team and that he did an amazing jonb finding a perfect vehicle for you and your family. We will make sure they hear of your kind words. All of us at the dealership await your return. Please let us know how we may be able to help next! Best, Matt McKibben | GM
great service
Friendly and knowledgable staff. Very helpful in explaining repairs. Great waiting area with drinks! Been going 2 years and will continue as long as cost remains low and staff cares.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for using our service department and the kind words about our dealership, Amie. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Matt McKibben | GM
Good service at Glenbrook Dodge, Fort Wayne
Just an oil change and tire rotation--but I knew the jobs would be well done and timely. And they were. Good staff, skilled, able to flex with and to whatever needs to be done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Stephen! I am pleased to hear that our team did an amazing job of taking care of you and your vehicle during your service visit. Glad to hear that the service was completed in a timely manner as well. Thank you and we look forward to servicing you again! Best, Matt McKibben | GM
Glenbrook Dodge, Chrysler, Jeep, Ram, Fiat
Friendly, informed Customer Service. Justin knew exactly what I wanted and everything was completed to my fullest expectations. I have purchased seven vehcles from this dealership, and when I am in the car market again, Glenbrook will be my first and only stop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your fantastic review was quite a refreshing read, David! Congratulations on your new car! Justin is a great asset to our team, so it does not surprise me that hewas able to get you set up with your perfect vehicle. Thanks for the loyalty. Enjoy your new vehicle that you recently purchased and we will continue the great customer service that you have been used to for years. Take care and happy trails! Best regards, Matt McKibben | GM
Blessed
My husband and I came in looking for a used car (talked about getting the Chrysler 200) but with all the perks of new. While we were looking my husband Pete decided just to go with new. How excited I was about it also! My 1st BRAND new car. You can't beat the reliability and worry free maintenance of a new car. I also have a Lincoln LS but was having alot of issues with it. Josh the salesman was knowledgeable and helpful, not pushy in any way. We are very happy with our lease of the Chrysler 200S with AWD with the option to purchase after 3 years. God Bless ycar.Thank You
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Excellent Dealership
Angel the sales Rep was great as was the loan officer. The service is department is also easy to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. We look forward to seeing you again. Matt McKibben | GM