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Hyman Bros. Kia

(383 reviews)
Visit Hyman Bros. Kia
Sales hours: 9:00am to 9:00pm
Service hours: 7:15am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:15am–6:00pm
Tuesday 9:00am–9:00pm 7:15am–6:00pm
Wednesday 9:00am–9:00pm 7:15am–6:00pm
Thursday 9:00am–9:00pm 7:15am–6:00pm
Friday 9:00am–9:00pm 7:15am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
New (804) 419-6116 (804) 419-6116
Used (804) 419-5135 (804) 419-5135
Service (804) 302-4874 (804) 302-4874

Reviews

(383 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyman Bros. Kia from DealerRater.

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Facilities are clean and the service is great

The time the sales person took with us in picking out a new car. The friendly and courteous staff. We just purchased a 2013 Nissan Altima in August. On November 7, 2013 our car was rear-ended and totaled. The salesperson (Darryl Lewis) found out about our loss and called to check on us and offered to help when it was time to select another vehicle. The entire staff is very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer

The professionalism of the staff @ Nissan. The prompt attention given and just the overall friendly attitude & seriousness of all parties involved. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Love my car

When I told them what I wanted they were quick to work with me on a deal. Once I made a purchase they treated me with great respect.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The service was great !

Appointment time was on time, did not have to wait for service. Emploves were kind and helpful. They did a great job. Thank all of you, job well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Caring service

They give accurate estimate of time for service visit and cost, which I very much appreciate. When it is a long service job, they give a courtesy car wash, which is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Pence Kia

The great and informative sales staff ensured that I bought the car that fit my exact needs. They even convinced my husband that I had done my research well and the Kia Soul was the right car, he even likes it and drives it. We just had it in for it's first service call, I could believe how fast it went. The service staff is just as nice as the sales staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service as always

quick service. I also like having coffee in the waiting area. It is convenient for me because the days I have to bring my cars in for service (I have 2) I am pretty crunched on time and often skip my morning coffee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Prompt service

Service agent told me it would take 45 minutes to change oil and it took 45 minutes. I appreciate the accuracy of the estimate because I have had bad experiences at other dealers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Informing before doing the work

I was informed of 3 issues:2 filter and alignment that needed to be replaced, fixed, and/or method to fix the alignment to front right tire.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I especially liked the friendly and accommodating staff. I had the pleasure of working with Gary Shively. Whenever my car needs servicing I usually make an appointment there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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