Reviews
Salesman Harrison Adams and Management are professional
Salesman Harrison Adams and Management are professional and they listen to your questions, concerns as well as what you are looking for. Patience and willingness to find what you are looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Stanley McKay at Hendrick?s is a 10/10 ?
Stanley McKay in Service is the absolute BEST. Above and beyond thoughtful! One of the reasons my next car will probably be a Chevy or GMC is so I can still have my car serviced with him! Trust him 100%
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lara Chambers, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Chevrolet Buick GMC Richmond! Thank you, and have a fantastic day!
I was getting my truck serviced last week and let me tell
I was getting my truck serviced last week and let me tell you there customer service is second to none! I came in the door and they greeted me by name. It was as though were waiting just for me to arrive to start there day. They had breakfast burritos there that morning and made sure I got one along with a cup of fresh coffee. Jeff Barton immediately took care of my service needs and kept me informed throughout the day. Very efficient and courteous of my time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Carguy7618, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Buick GMC Richmond
Thomas takes good care of me and my vehicles
I am always happy to bring in my vehicles to Thomas and the Service team here at Rick Hendrick. He is always helpful and makes sure to keep me looped in to any and all services that are needed to keep me on the road. If you want to be taken care of, I recommend going to see Thomas Mason!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ebony Henderson, thank you for your kind words and this wonderful review!
GMC vehicle not worth the headache or expense
I have been bringing my 2015 acadia to your dealership since I purchased in 2018, and have been more than satisfied with the service. Daniel Ortega has always gotten me in on short notice and gotten me taken care of quickly.� My complaint is with the quality of your product. When I paid 30k for a vehicle 4.5 years ago, I didnt expect to have a $7000 repair bill for a new transmission which I declined. I was actually planning on trading my acadia in at Hendrick at the 5 year mark this Thanksgiving for another GMC and continue having you service my vehicle. But after this experience not only will I never come to Hendrick GMC for anything, I will never buy another GMC product as long as �I live. I have also told my brother who was looking at a new sierra to go get an f F250 instead. I hope this poorly built and expensive transmission was worth losing a customer who would have bought multiple gmc vehicles over the next decade was worth it. I am going back to Ford. GMC definitely did not deliver.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tc, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Donnie Atkins at 804-364-4500.
Great Seevice and Great Folks to work with!
Michael and Mark helped me make lemonade outta lemons. Initial pricing disagreements were worked out and I Flew to Virginia to pickup my new vette that was Dealer Stock!. Process was smooth and they delivered excellent service! Would definitely recommend Rick Hendricks in Henrici, VA
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael Simpson, we really appreciate your feedback! Thank you, and have a fantastic day!
Costliest repair bill ever since owning a vehicle
I have been bringing my 2015 acadia to your dealership since I purchased in 2018, and have been more than satisfied with the service. Personnel have always gotten me in on short notice and gotten me taken care of quickly. My complaint is with the quality of the gmc product. When I paid 30k for a vehicle 4.5 years ago, I didnt expect to have a $7000 repair bill for a new transmission which I declined. I was actually planning on trading my acadia in at Hendrick at the 5 year mark this Thanksgiving for another GMC and continue having you service my vehicle. But after this experience I will never come to Hendrick GMC for anything, and I will never buy another GMC product. I have also told my brother who was looking at a new sierra to think twice. I hope this poorly built and expensive transmission was worth losing a customer who would have bought multiple gmc vehicles over the next decade. Hendrick GMC definitely did not deliver.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Donnie Atkins at 804-364-4500. We look forward to hearing from you soon.
Excellent
This was one of the easiest car purchases we have experienced. Kind and friendly staff and excellent care while we were waiting
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kimberly Randolph, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy we could meet your expectations!
Excellent service
Everyone was friendly and very helpful. Serviced my vehicle quickly also.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa Dandridge, we are very happy we could provide you with a positive experience!
Elliott Vaughan was awesome and thank you Harrison for
Elliott Vaughan was awesome and thank you Harrison for sharing a lot of car info with me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
S.edl0102, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond!
