Reviews
Write a reviewBuyer BEWARE. Stay away from buying any vehicle from this place. I bought a BRAND New 2019 Chevy Trax in 2020. I have had nothing but issues with this vehicle. NOTHING has been covered by the so called warranty. I have had to have the Coil pack changed 2x, the valve cover changed 2x, the coolant resevoir replaced and now it has a oil leak. All of these expenses have come out of my pocket with repairs costing on average 800-900 each time. It goes in the shop every 6 months almost like clock work. Its currently in shop again with a bill of another 800 not including the cost of my rental. Buyer do not fall for the "Forever Powertrain Warranty" as it will not cover any of the repairs you will be responsible for. I will never buy another car from here. Again my car was BRAND NEW NOT PREOWNED. I think this shows the quality of the product they offer
Buyer BEWARE. Stay away from buying any vehicle from this place. I bought a BRAND New 2019 Chevy Trax in 2020. I have had nothing but issues with this vehicle. NOTHING has been covered by the so called warranty. I have had to have the Coil pack changed 2x, the valve cover changed 2x, the coolant resevoir replaced and now it has a oil leak. All of these expenses have come out of my pocket with repairs costing on average 800-900 each time. It goes in the shop every 6 months almost like clock work. Its currently in shop again with a bill of another 800 not including the cost of my rental. Buyer do not fall for the "Forever Powertrain Warranty" as it will not cover any of the repairs you will be responsible for. I will never buy another car from here. Again my car was BRAND NEW NOT PREOWNED. I think this shows the quality of the product they offer
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are disappointed to see your low star rating. I have checked our service records and I'm showing last service at Ron Ward Chevrolet were in September of 2020. We encourage all Chevrolet owners to have their vehicle regular maintained from the GM certified service department. We did try to reach out to you by phone however the service manager has not been able to get a hold of you. Please contact us at (618) 988-1667 at your earliest convenience. We hope to hear from you soon
Ron Ward has always been good to me I don't have anything bad to say about them They want you to leave happy with the car that you want
Ron Ward has always been good to me I don't have anything bad to say about them They want you to leave happy with the car that you want
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Peggy! We appreciate the kind words and 5 star review!
bought my car from this dealership loved every minute being in there the process was painless and very quick im thankful for all their help on the details of the car the ins and the outs and for them being honest. they got a great group of people that work there that is for sure. id recommend anyone to go there
bought my car from this dealership loved every minute being in there the process was painless and very quick im thankful for all their help on the details of the car the ins and the outs and for them being honest. they got a great group of people that work there that is for sure. id recommend anyone to go there
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I would never recommend this dealership. They tell you what you want to hear. It’s all different on paper. Won’t go back. Telling friends not to go there either.
I would never recommend this dealership. They tell you what you want to hear. It’s all different on paper. Won’t go back. Telling friends not to go there either.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
They care and don't treat you as if you're just another dollar to them. They listen to your needs and concerns always taking into consideration what they can do to solve them.
They care and don't treat you as if you're just another dollar to them. They listen to your needs and concerns always taking into consideration what they can do to solve them.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase