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Town & Country Ford

(149 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–5:30pm
Tuesday 8:30am–8:00pm 7:30am–5:30pm
Wednesday 8:30am–8:00pm 7:30am–5:30pm
Thursday 8:30am–8:00pm 7:30am–5:30pm
Friday 8:30am–8:00pm 7:30am–5:30pm
Saturday 8:30am–8:00pm Closed
Sunday Closed Closed
New (877) 289-4151 (877) 289-4151
Used (888) 867-5941 (888) 867-5941
Service (877) 580-6813 (877) 580-6813

Reviews

(149 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Town & Country Ford from DealerRater.

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Thanks for doing such a great job...

Thanks Derek for making sure the purchase of my new F-250 so went perfect. All your staff was great. Nice meeting everyone. Let's do another deal. DT

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Their error cost me $2,000

Had a terrible experience here and never got any kind of apology after contacting them to explain what happened. I took my Mustang there due to a noise in the rear end. Following the repair, I was told that my warranty company would not cover the cost of the repair. After going back and forth with my warranty company, I was told exactly what happened and why the cost would not be covered. When Town & Country submitted the request to my warranty company, they made a HUGE error in the report, saying there were 30,000 more miles on my car than what there actually was. This caused the company to come out to do a physical inspection of my car and they would not cover. If not for their ridiculous error, my company would have covered this. Their failure to pay attention to detail cost me $2,000. After contacting Town & Country with this information, I never received any kind of contact back, not even an apology. Will NEVER deal with them again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Loved my new car!

Thank you for helping me to get my first brand new car! John McGraw was excellent at helping me pick out the perfect car!! I love my new Fusion. Thanks for the great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

excellent customer service

Genuine person with great hospitality he made my trip to the country store very rewarding and will purchase again from him in the near future!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

NEW SALES

Seth Bell did an amazing job. He was polite and had accurate figures. The process was fast and I would highly recommend him for your next vehicle purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great first car buying experience

I bought my first car on my own from John McGraw and Town and Country Ford. I was needing a good dependable used car and John McGraw found it for me! Also in the price range I needed. John was so easy to deal with. I would definitely recommend John McGraw and Town and Country.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service

Seth provided great, quality service while I was searching for a vehicle. He went above and beyond my expectations to find me the perfect car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thankful for the help!

Thanks to John McGraw for helping me get a good used car. John was helpful in getting in my price range I was looking for. My first car purchase on my own is from Town & Country! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer experience

Looking for a dependable car for a college age daughter. John McGraw was awesome and extremely helpful in choosing a great deal! Can't thank him enough for all of his help and Town and Country Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mr. T Has Done It Again!!!

Today I pulled off the lot in a new Ford Edge and I very happy customer. Thanks Mr. T for having me show up today cause I ran into some good luck!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.