Bommarito Ford

Excellent employee recognized Go see her knows her profession She doesn't bsale cars she educated you too

My granddaughter was looking for a car. She had been to Bommarito in Hazelwood before and was very pleased with them, so even though there were several dealerships nearer to our home, she knew she could trust the one in Hazelwood. We had an appointment with Vickie to see what they had to offer. I only went since I was driving but out of curiosity, I asked about the Broncos. Vickie found one near the back of a large lot and asked if I would like to test drive it. She wasn't pushy at all, and was very informative about the features. I found working with her was so easy. During all of this, Vickie was also assisting my granddaughter locate the perfect vehicle for her! I was so impressed with the Bronco that Vickie showed me that I ended up purchasing it, and my granddaughter got the vehicle she had wanted. Vickie did a whole lot of walking back and forth in the large car lot, but she never complained. She was strictly a professional, and we felt she had our best interests at heart. My granddaughter bought the vehicle she wanted, and even though I didn't go to buy, I did buy my Bronco that day! Thank you, Vickie, for making this such an easy process, and for making sure we were happy!

We were lied to by Nick Farace when we purchased our truck. We told him the payments were unaffordable and he said to come back in 6 months and he would refinance our loan. Asked him to do that today and was told I never said that and I don’t do refinancing. My husband has cancer and I can’t afford his meds and they could care less about helping us. So basically my husband may not make it.

Just finished working with Mark on a new F150. This was the 3rd consecutive vehicle I've purchased from Mark. He is awesome to work with. He has a genuine way about him. Each time I've worked with Mark to buy a new car has been incredibly easy but this last time was the most pleasant experience yet.

The man is good at his job. We chatted more about the town we grew up in more than cars. Stayed after hrs to take care of business. Seamlessly multitasking while keeping the customer at his desk feeling like the priority still.

The Bommarito Ford Service Department is horrible, About 2-3 weeks ago my brother called to make an appointment because the check engine light came on in our vehicle. We had an appointment scheduled for today, Friday, March 13th. We dropped the car off on Thursday evening. Friday morning at 10:30 the advisor, Scott texted my brother and said they wouldn't be looking at the car today and asked if it was ok if they kept it over the weekend. Not sure why because no one works in service over the weekend. I asked what the point of having an appointment was since the car wasn't even looked at and he told me it puts the "car in line." So our appointment for today (Friday) turns into the car being kept over the weekend and hopefully being looked at on Monday AND fixed. Scott also told me that if it was the transmission it would take 14 hours to fix (which is kinda funny because the transmission was fixed on this car last year and the service department had it for about a month.) I tried calling to talk to the Service Manager, Dan, and he wasn't available either (which I've tried to get a hold of him before with no luck. The Service Department needs to look at how they do their appointments especially if an appointment doesn't mean you will get your car back "fixed" in the same day but rather "in line'. I have purchased many cars from this dealer and I always cringe if I have to use the Service Department.

Was told that I could use any Ford dealership for the oil changes. Found out not true. Talked to GSM Brad and he said no one would of told you that information. Let know the finance manager Jim. He said talk to him. He blamed it on Oz the sales person. They knew I live in South Carolina and would never be able to use their service. They tell you what they want to make the sale. Brad said it was because of the pricing. I have the z plan so price will be the same no matter where I go.

Not Happy Purchased a 2016 Lincoln Mkc with only 5900 mile on it, I was told I could get a better interest rate with him than going though my bank 15% , but instead it was much higher 22%, lower car payment under 500 but much higher 506. Then come to find out after week of having the car. the fuel sending unit gas gauge isn't working, and the shop is refusing to fix it. This is poor business i wish i took my business to another lot. Only having the car for a month and problems at the beginning, forcing me to deal with existing problems and keep the car. Everything was a lie just to get a sale by talking good game. I wouldn't recommend this dealership to anyone. Poor business. Going to BBB.

He was incredible and handle the deal with care. Awesome performance when getting the job done

Vicky is an outstanding employee, she is always working hard to make her customers happy. I will always call on Vicky Woodson- Wallace