Gold Rush Subaru

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 12, 2020

    Great experience in buying a new vehicle. Staff was extremely helpful and went above and beyond to get the exact vehicle I wanted. Will definitely recommend... them.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gina, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Sa...fe travels!

  • 4.0 out of 5
    December 30, 2019

    Appreciate attention to details. Friendly and helpful.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bettie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... We want all our customers to feel this way when leaving our dealership! Safe travels!

  • August 18, 2012

    We flew in to Sacramento to buy a car for my parents in law. Once off the plane we went to a local dealership that they had visited the day before to look... at a few cars. It was hot and the salesperson they had dealt with wasn't there, but his partner was. No offer of water, no golf cart to take us up to the next dealership, very little introduction- but after sweating across the lot, we found the cars and let them drive a few. Not impressed with the car or the experience. What a let-down after traveling all that way! Went home and did some more research and found several vehicles at Gold Rush- so called to inquire. Bill McCoy answered all our questions, called us back with the information we requested and was attentive and knowledgeable. We decided to look at the vehicles the next day and bring a potential trade in- which he researched. Upon arrival, we were greeted promptly, offered water and a chance to rest if we needed it. The car we liked had already been washed for us! The parents got right on a test drive and I stayed to look over the dealership. Busy in the sales area, calls answered promptly, casual atmosphere but professional. I started the paperwork for the trade in with Paul? in the finance department to save time while the test drive was still going on. The 'rents loved the used car- which had actually been sold from that location a few years earlier. They produced the original paperwork and knew the history of the car in detail. The deal was negotiated smoothly and without a lot of back and forth or high pressure. While all the options were thorough, the up-sales were kept to a minimum, which was refreshing! Karen did a great job explaining everything and making the piles of paperwork easy to deal with. We enjoyed meeting everyone in the dealership and getting to know them all a little bit. Once done, the stickers were removed, the tank filled and we were on our way- with smiles! If you want a no pressure sales experience by people who love what they do and where they work- it is definitely worth the drive up the hill to Auburn! I wouldn't hesitate recommending Gold Rush to anyone who owns or wants to own a Subaru. I know we rest a little easier knowing our parents have a nice place to get service done or buy another vehicle. Thank you Gold Rush!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 22, 2019

    We purchased our first ever Subaru and we were so impressed by the staff at Gold Rush. they were friendly, thorough and efficient. We even had a one... in one personal walk through of our new car after a week for anything questions we had.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your great review, Gigi! We're happy you had such a positive experience with us. If there's anything else we can do, please dont... hesitate to reach out! 530-885-4019. Thanks again!

  • 5.0 out of 5
    June 17, 2019

    I dealt with the salesperson for about a month via email. He was able to answer all my questions and negotiate the terms for the exact model/trim that... I wanted. I did all my research online and didn't set foot on the lot until the day I picked my car up. This worked perfectly for me since I live in a rural area and the closest dealer is in a different town/county. The dealership manager was hands on but not in an intrusive way. As a bonus they support my favorite animal rescue group!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to see you soon!

  • 5.0 out of 5
    June 11, 2019

    outstanding treatment with great people and great service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Gold Rush Subaru. If you have any further... questions, please don't hesitate to reach out. We hope you have a great day.

  • 5.0 out of 5
    April 23, 2019

    Friendly, efficient service personnel. Great waiting area. Set my clock ( no small task with modern electronics) and fixed a tire, adjusted tire air... pressure all for free! Now that's what I call great customer service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Laurie! Thank you so much for your glowing review! We are very pleased to have provided you with a positive experience. Please don't hesitate to... reach out to us if you need anything else. Thanks again!

  • 5.0 out of 5
    February 22, 2019

    Gold Rush Subaru in Auburn provides us with a very relaxing and enjoyable car buying experience

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much, David, for the great review! We're glad you had such a positive experience with us. Please let us know if there's anything else we can... assist you with. Thanks again!

  • 5.0 out of 5
    January 11, 2019

    A very easy, pleasant experience for buy my new Subaru.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did. We are very pleased to have earned your business and provided a positive experience! We hope ...to serve you again in the future!

  • 5.0 out of 5
    January 10, 2019

    Myself and my wife have purchased 6 Subaru cars from this dealer. They always take excellent care of us. Service & sales.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joanne, we are so happy to read such a great review about Gold Rush Subaru! Thank you very much for the wonderful ratings. We look forward to serving ...you again in the future!

View More Reviews