The Faricy Boys

We came to the Faricy Boys looking for a new jeep wrangler. Tom Dominguez was the gentleman who helped us find our amazing Jeep. He was very knowledgeable about the features of the jeep and was able to locate the exact jeep with everything we wanted on it. When we went in to pick up the jeep, he spent a lot of time in the Jeep with us showing us all the features of the jeep and how to take the top off. I highly recommend Tom at the Faricy Boys to help with the buying process. I just hope he is there when we are ready for our next one!

I was there at the Faricy Boys earlier today for a standard oil change and tire rotation. I got there at about 12:45pm and was told it would take about 35 to 40 minutes. I had a free oil change and tire rotation for today since my father purchased a plan for like 3 or 5 oil changes and tire rotations per car for like 50 dollars or something like that a while back. It seemed like they knew that because at 2:10 an Employee walks up to me smiling and acting all happy because he figured I was a young and stupid person who would take their word for what is wrong with my vehicle and just leave it with them. He was very rude to me and said I did not take care of my vehicle and said it just needs TLC. He made it sound like I towed my Jeep in from somewhere and it was in really bad shape. It was not in that bad of shape, since I got second opinion, other than my brakes needed to be changed. I was going to let them do it, but with the way he spoke to me I am going to take my vehicle somewhere else. (I did take my Jeep somewhere else and am getting everything that Faricy said they wanted done for a much cheaper price and they treat me better there.) Then he said he would get my vehicle right out to me after we spoke it was not till 2:50 I got my Jeep back. I was not real pleased with the way I was treated. I am not going to be back on or near the Faricy boys lot again. In response to my initial post Paul Faricy wrote me and told me to contact me to see if there is anything he could do. Well I called him a few days ago and left a voice message which I said please contact me I would like to tell you more about what happened. I did not hear back from him, which tells me that my business is very important to him.

Dave Smith found me the perfect truck for the price I wanted. A friendly, helpful staff.

I stopped by early (7:30am) on a Saturday to get my Jeep Wrangler an oil change and tires rotated and balanced. This should take no more than 45 minutes, especially since they weren't busy. I didn't check out until 11:15am. Three hours and forty-five minutes! The worst part of my entire visit, everybody at the dealership was completely apathetic. No matter who I spoke with, they could care less about what I was saying. This includes a sales rep that I spoke to about the new Wrangler. He knew I was there to have my vehicle serviced, and therefore wasn't going to get any money out of me. At one point, after I had told him my Jeep has the old reliable 4.0 engine, he compared the new 3.6 to the one I had, and referred to it as the 3.8, the engine between my year and the new Wrangler. It's a simple mistake, but an insult to me because this person's job is to communicate with people and be able to read them. He didn't care. He was constantly scanning the lot while standing next to me. The worst part was when I talked to the service manager before I left the dealership. I wanted to let him know that it had taken three hours and forty-five minutes to change the oil and rotate and balance the tires on my Jeep. Immediately, he acted like it was my fault. If I didn't tell them I wanted my vehicle done at a certain time, his team could take until 6pm that day. That was insulting. I let him know I informed the service rep when I dropped off the vehicle that I would be waiting for it. I also let him know I checked in three different times for an update and noted that it was taking a long time. Nobody I talked to seemed to care that I was waiting so long, nor that it was simple work. After a 10 minute discussion about my situation the service manager noted that he is seeing my point actually, almost like he's finally believing me. While I was there I purchased a four pack of oil changes for $50. I let them know that if they were only good at their dealership I would prefer to pay $35 for the one oil change that day, because I wasn't returning to their dealership again. I would prefer to drive to Castle Rock and have my vehicle serviced at Medved Jeep. I received a personal reply from Mr. Faricy and greatly appreciate it. I will take my Wrangler back for the next scheduled maintenance in hopes the service will be better. The personal touch and true ownership of his dealership is very impressive. Thank you.

Working with Josh Jenkins at The Faricy Boys was a great experience. He was easy going, friendly, and went out of his way to ensure that we found exactly what we needed, answered all of our questions, and made sure that we were happy throughout the entire experience. We will definitely shop at The Faricy Boys again.

If you want the most pleasant car buying experience, you must go to the Faricy Boys and ask for Craig Berhost! We were not planning to buy a new car. My husband brought in our other jeep for an oil change. While waiting for our jeep, he was told about a buy back program. When he asked for more information, he met Craig in sales to talk about the program. He told Craig it would be my Jeep and gave a list of all I wanted...a Hemi, sunroof, sound system, etc. Craig came back and there were two on the lot that fit my specs. I went the next day to check what was there. Within two hours, we test drove the 2012 Jeep, discussed pricing/trade in, etc. and we drove off in a new Jeep. Craig was professional, personable and knew everything one would need to know about our vehicle. What fabulous customer service. This is now the 4th vehcile we have purchased from this dealer and won't go to anywhere else!

I went to Faricy Boys to buy a 2006 Subaru Legacy that was one of there as is deals. So this car was at a really great price. Kerri was extremely helpful in the purchase of this car. Her efforts were always in the attempt to make my experience there great. And it was! Thanks to all of you at The Faricy Boys, especially Kerri, for a great first solo car buying experience.

Once my husband & I narrowed down the exact used Jeep we were looking for, we were happy to have found it here. Kerri was very helpful & didn't not pressure us AT ALL while we were trying to decide what we wanted to do. We even took a few hours to decide, checking online for other deals in town & found this one to be the best for us. Kerri was very personable & thoughtful, I am 8 mo pregnant, so when we called her to say we were coming back to look at the Jeep again the next day, she had popcorn & snacks for me knowing we might be there a while. Overall it was a great experience, straight forward, no crazy hassles, they worked with us on the few issues the car had & so far we are very happy with our purchase.

Great product knowledge. Outstanding customer service!

The Faricy Boys really do strive for excellence in all they're doing. I couldn't have asked for better service. I was looking for a new Jeep but had somewhat of a limited budget. Craig Berhost showed me several cars and tried to give me a deal that was satisfying for both parties. I got several discounts (e.g. a recent College grad retail without me even mentioning at first that I just graduated). The Faricy Boys really care for their customers. Craig even asked me to call him during his time off to talk specifics. He took his time to explain everything to me and even helped me out with my car insurance (things he really did not have to...). Again, couldn't have asked for better service. I can recommend the Faricy Boys to everyone who wants to make business with a car dealership that not only strives for but also embodies excellence in all they're doing