Reviews
Have dealt with Holms for several years and have always
Have dealt with Holms for several years and have always been very satisfied. They are friendly and always keep you informed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We are so pleased to hear that you have been a satisfied client for several years. Building meaningful relationships based on Trust and providing excellent Customer Care are at the core of our mission, and your feedback is a testament to that. We are glad our team is friendly and keeps you well-informed throughout your service visits. We will be sure to share your kind words with Jamie and Chuck. We appreciate your business and look forward to continuing to serve you for many more years to come. Sincerely, the Holm Automotive Team of Abilene.
Great service and communication things done in a timely
Great service and communication things done in a timely manner friendly people that are great to know I've always been pleased whenever I need service or have questions
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review, Alan! We are so pleased to hear that you consistently receive great service and communication, and that you feel we are a great team to know. Building meaningful relationships based on Trust is at the heart of our mission, and we are grateful for your business. We will be sure to share your kind words with our entire team. We appreciate you choosing us and look forward to your next visit. Sincerely, the Holm Automotive Team of Abilene.
Excellent service and friendly employees.
Excellent service and friendly employees. Brought my truck in for a very needed oil change when I was traveling from out of town and they were able to get me in without an appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent review, Dan! We are so pleased to hear that our team was able to get you in for a much-needed oil change, especially since you were traveling and didn't have an appointment. Going the extra mile to provide you with excellent service is a key part of our mission and our core value of Concern for Others. We'll be sure to pass along your kind words to Jamie and Lance. We appreciate your business and hope you had a safe trip! Sincerely, the Holm Automotive Team of Abilene.
Thank you for your service and your response.
We have had excellent service from all departments at
We have had excellent service from all departments at Holm Automotive in Abilene. Noa in the sales department handled our purchase very professionally and the service department...Chuck, Lance and Jaimie went above and beyond to work the car in for the first service call prior to us taking an extended vacation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review, Patti! We are so pleased to hear that you have had excellent service from all of our departments. We are very proud of our team members like Noa, Chuck, Lance, and Jamie, who exemplify our Customer Care core value by going above and beyond to provide you with such a valuable experience. We are glad we were able to get your first service call completed before your extended vacation. We appreciate your business and hope you have a safe and wonderful trip! Sincerely, the Holm Automotive Team of Abilene.
I truly enjoy going to Holms’s auto because of the
I truly enjoy going to Holms’s auto because of the service the people the way they go out of their way to make you feel like you’re part of a family. I’m truly happy with the decision I made to buy a car from them and I hope to buy another one from them very very soon.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the truly wonderful review! We are so glad to hear that you feel like a part of our family and that you are happy with your decision to buy a car from us. Creating meaningful relationships with our clients is at the heart of our mission and our Customer Care core value. We are very proud of our team for making you feel so welcome and will be sure to share your kind words with Chuck. We look forward to the opportunity to help you with your next vehicle purchase! Sincerely, the Holm Automotive Team of Abilene.
Xcellent service, very professional, understanding,
Xcellent service, very professional, understanding, people. Always lookin' 4 ur budget availability and car in mind. If they aint had it, they would look 4 it. 100% Recommended 5 stars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your excellent review! We are so pleased to hear that you found our team to be professional, understanding, and focused on your budget and needs. We are determined to provide a valuable experience for our clients and are always willing to go the extra mile to find the perfect vehicle for you. We will be sure to share your kind words with Caysen and William. We appreciate your recommendation and your business! Sincerely, the Holm Automotive Team of Abilene.
I've always had a positive experience with Holm
I've always had a positive experience with Holm Automotive, whether I'm just getting an oil change, body work done or buying a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We are so pleased to hear that you have always had a positive experience with us, whether you're getting an oil change, body work, or buying a vehicle. Providing exemplary service across all departments is at the heart of our Customer Care core value. We will be sure to share your kind words with Chuck. We appreciate your business and your loyalty! Sincerely, the Holm Automotive Team of Abilene.
Had my tires rotated, and I got 20 miles away when the
Had my tires rotated, and I got 20 miles away when the tire monitor system warning light came on. Now I have to do another service to fix it. Also my gas "door" won't open like it should so that's another problem. Each round trip is 150 miles for me. Also GMC hasn't figured out why my auto start stop doesn't work since I bought the truck 10 months ago.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We are sincerely sorry to hear about the issues you experienced with your vehicle after your recent service visit, especially given the 150-mile round trip you make to our dealership. We understand your frustration regarding the tire pressure warning light, the gas door issue, and the ongoing problem with your auto start/stop system. Our team is reviewing the information and is working on the best way to address these concerns and correct the oversight. We are committed to making this right and our team will be reaching out to resolve the immediate issues, travel concerns, and the long standing auto start / stop problem. Sincerely, the Holm Automotive team of Abilene.
Absolutely fantastic!
Absolutely fantastic! our breaks went out on a long road trip, we are from nashville tn heading towards colorado , Chuck and the mechanic , reallly helped us out in a bind! both were really polite and it only took about 2hrs to fix a short notice emergency!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We are so glad we could help you out in a bind and get you back on the road safely. We know how stressful it can be to have vehicle issues while on a road trip, and our team is determined to provide prompt and reliable service. We will be sure to pass along your kind words to Chuck and the mechanic. We appreciate you choosing us and hope you have a wonderful rest of your trip to Colorado. Sincerely, the Holm Automotive Team of Abilene.
Everything was OK.
Everything was OK. Unfortunately, the computer for a Ford was down which was the main reason I brought it in. I wanted to get it checked for an upcoming trip. I am very happy with the service and professionalism of everyone.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review, Mark. We are so glad to hear that everything was okay and that you were happy with the service and professionalism of our team. We sincerely apologize for the inconvenience and frustration caused by the diagnostic tool being down, preventing us from diagnosing your Ford for your upcoming trip. We understand how important it is to have peace of mind before traveling, and we are determined to ensure our equipment is working properly so we can continue to provide you with the best service possible. We appreciate your patience and look forward to helping you. Sincerely, the Holm Automotive Team of Abilene.
