Reviews
Great!
Great!! Great, dealership has outstanding customer relationships and excellent work done in a timely manner!! Would not go any other place!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to know you had a great experience at Holm Automotive. Your praise for our outstanding customer relationships and timely, excellent work truly means a lot to us. We strive to make every customer feel valued and ensure their vehicles receive the best possible care. It's wonderful to see Josh Sare specifically mentioned for his role in providing a positive experience. We'll be sure to share your kind words with him! Knowing you wouldn't go anywhere else for your automotive needs is the highest compliment we could receive. Thank you for choosing Holm Automotive and for placing your trust in us. We look forward to seeing you again soon! Sincerely, The Holm Automotive Team of Abilene P.S. Don't hesitate to recommend us to your friends and family! We're confident they'll appreciate our exceptional service too.
Crappy never have enough rental cars.
Crappy never have enough rental cars. My truck was there for two weeks and wasnt even offered a rental in those two weeks never will come back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback regarding your recent experience at Holm Automotive. We apologize that we did not meet your expectations during your truck's service visit. We completely understand your frustration with the lack of available rental cars during your two-week service period. We strive to offer rental options whenever possible, but unfortunately, on occasion, high demand can lead to limited availability. We sincerely apologize for this inconvenience and are actively exploring solutions to expand our rental car fleet to better serve our customers in the future. We value your business and want to regain your trust. Please allow us the opportunity to review the situation with our staff so that we can best understand why you were not offered a loaner. Service Manager Gary Hasselman and his team will follow up with you promptly. Thank you for brining the issue to our attention. Sincerely the Holm Automotive Team of Abilene.
They worked with us and I think made a few concessions to
They worked with us and I think made a few concessions to get the payment down where we could handle it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
We're so glad to hear Cedric Salas went the extra mile to help you secure a new lease that fit your budget! At Holm Automotive, we understand the importance of finding the right fit, and we appreciate your acknowledgment of our willingness to work with you and find a solution. Thank you for choosing Holm Automotive for your leasing needs! We wish you all the best in your new vehicle and hope to see you again soon. Sincerely, the Holm Automotive Team of Abilene.
Nice dealership,everyone was helpful with no pressure to
Nice dealership,everyone was helpful with no pressure to buy! Was a great experience! Would recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear you had a great experience at Holm Automotive! It's fantastic that everyone you interacted with, including Noe Grullon and Cedric Salas, were helpful and didn't pressure you into a purchase. We strive to create a welcoming and comfortable environment where our customers feel informed and empowered to make the best decision for their needs. Knowing you would recommend us is truly rewarding! We appreciate your positive feedback and hope you'll share it with friends and family looking for a great car buying experience. By the way, don't forget that with any vehicle purchase at Holm Automotive, you get up to 2 years of complimentary maintenance! This means you can save on routine services like oil changes, tire rotations, and vehicle inspections, giving you extra peace of mind and value for your purchase. Thank you again for choosing Holm Automotive and for your kind review. We look forward to welcoming you back soon, and remember, your next service is on us! Sincerely, The Holm Automotive Team of Abilene
Always very friendly and helpful.
Always very friendly and helpful. Chris always looks me up to say hi, n Kim always a big hi how are you. Josh is always very friendly n helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your loyalty and trust in Holm Automotive! It's fantastic to hear that Chris, Kim, and Josh consistently provide you with friendly and helpful service. Recognizing your experience by name truly shows their dedication to building relationships. Thank you for recommending us! We hope to see you again soon for another positive visit. Sincerely, the Holm Automotive Team of Abilene
When I called in they were polite and they got me right
When I called in they were polite and they got me right in with my problem. I was pleased and they went over everything they found. It was clearly a blessing for me! I also got to see my salesman ! It feels like I have friends that are taking care of me!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so grateful for your kind words! Hearing that our team was polite, efficient, and thorough in addressing your concerns truly reflects our commitment to excellent customer service. We're also delighted you had the opportunity to reconnect with your sales consultant! Building positive relationships with our customers is a core value at Holm Automotive, and it seems like that shines through in your experience. Safe travels - Sincerely, the Holm Automotive Team of Abilene.
Great service and fast great customer service!
Great service and fast great customer service!! Great work, great prices Will always use your service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled you had a fantastic service experience at Holm Automotive! Hearing that you received great service, fast turnaround, and excellent work at competitive prices is truly music to our ears. That's exactly what we strive to deliver every time. See you next visit! Sincerely, the Holm Automotive Team of Abilene.
The service is always pleasant and efficient.
The service is always pleasant and efficient. My car got in on time and was done in a reasonable amount of time. Josh even went a step beyond and fixed the rear console that my son had broke. It's always nice to go in because the staff goes out of their way to make conversation and make you feel welcomed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you had such a pleasant and efficient experience! It's fantastic that the service was timely, and especially impressive that Josh went the extra mile to fix your console. That's what we call outstanding customer care! Thank you for choosing our service department and for recognizing Josh's efforts. We appreciate your business and look forward to welcoming you back soon! Thank you for choosing our service department and for recognizing Josh's efforts. We appreciate your business and look forward to welcoming you back soon! Sincerely, the Holm Automotive Team of Abilene.
Excellent Everyone was very friendly and Chris wasnt
Excellent Everyone was very friendly and Chris wasnt pushy. He knew what I was looking for and found the perfect car for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review of Chris and the Holm Team! Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly! Sincerely, the Holm Automotive Team of Abilene.
It took a really long time considering the service type
It took a really long time considering the service type that I was there for. At checkout discovered that they had not completed something, which required
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the generous rating considering the delay you encountered. We strive for timely quality service and apologize for failing to meet your expectations. Your feedback will be very handy towards our improvement and we thank you for your patronage and time. Sincerely, the Holm Automotive Team of Abilene.
