Reviews
I appreciate the professionalism that I was met with when
I appreciate the professionalism that I was met with when arriving to drop off my vehicle for the scheduled appointment. I also appreciate the timely notification when the service was complete.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the five-star review, Mike! We're so pleased to hear you appreciated the professionalism you were met with when dropping off your vehicle. Timely notification upon service completion is also something we prioritize as part of our commitment to Customer Care and clear communication. We're glad Chuck Loader provided you with an excellent experience. Sincerely, The Holm Automotive Team of Salina
Helped us when asked , informative on what was going on
Helped us when asked , informative on what was going on and what department to go to
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your feedback! We're glad to hear our team was helpful and informative, guiding you to the right department and keeping you updated on what was going on. Providing clear information and support is all part of our commitment to Customer Care and building Trust with every client. Sincerely, The Holm Automotive Team of Salina
The best service one can expect.
The best service one can expect. Outstanding performance by Mr. Loader. Would have him work on any of my vehicles. A complete professional in all aspects of taking care of the customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're absolutely thrilled to hear you received the best service one can expect! Your praise for Mr. Loader's outstanding performance truly highlights his dedication to being a complete professional in every aspect of customer care. We're proud to have him on our team, and we agree, he's someone you can trust with any vehicle. Sincerely, The Holm Automotive Team of Abilene
Service was handled promptly and all issues were resolved
Service was handled promptly and all issues were resolved including some I just asked about when I arrived for the appointment. They kept me informed about how the work was going.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so pleased to hear your service was handled promptly and that all issues were resolved, including those you mentioned upon arrival! Keeping you informed about the work's progress is a key part of our commitment to transparent Customer Care. We appreciate you acknowledging Chuck Loader and Lora Simmons for their excellent work. Sincerely, the Holm Automotive Team of Abilene.
I called and Chuck scheduled me a appointment for my
I called and Chuck scheduled me a appointment for my truck (oil change and coolant flush and replace.) Then on the day of my appointment Jamie called to tell me that if I came in early I might be able to get in early. It worked out great got right in and was on my way home in no time which I was thankful for. Chuck, Jamie, Lance and the service dept are top notch. Fast friendly service with a smile. Class A Dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad to hear about your excellent experience with Chuck, Jamie, Lance, and our entire service department! It's fantastic that Jamie's proactive communication helped you get in early, and that you were back on your way home quickly. Providing that level of efficient and friendly "Class A" service is precisely what we strive for in our Customer Care. Thank you for recognizing their efforts and for your kind words. Sincerely, the Holm Automotive Team of Abilene
Had to wait too long for my vehicle to get done and then
Had to wait too long for my vehicle to get done and then still didn't get everything done and had to come back the next day to get my vehicle in order not to bring my vehicle back the next day . Also once they did the estimate on my vehicle they dropped my keys and broke the remote for it . Yes I did get a new one but now I have to bring my spare key up to get programed. Also my A/C was not working on my way home my husband had to fix something and it started working again . Not the best service this time but Chuck and Jamie where great . Still waiting for the sales manager to call me about a another issue I have .
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Our sincerest apologies in the length of time the hail estimate took and for the delays caused by the damaged key fob. We appreciate you taking time to speak with the team following your most recent visit and we sincerely hope all matters have been rectified to your satisfaction. Thank you for your continued support and allowing us to service both your vehicle sales and service needs. Sincerely, the Holm Automotive Team of Abilene.
Zoey kept me well informed about the status of my vehicle
Zoey kept me well informed about the status of my vehicle and they did a great job on my hail damage repair. Kim was great at making sure I had a rental car while my car was being repaired.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your wonderful feedback! We're so pleased to hear that Zoey kept you well informed about your vehicle's status and that our team did a great job on your hail damage repair. It's also fantastic that Kim was great at making sure you had a rental car while your vehicle was being repaired. Providing clear communication and ensuring you have convenient alternatives is a core part of our Customer Care and commitment to helping our clients meet the demands of their lives. We appreciate you recognizing Kim Bacon, Haley Swanson, and Zoe Needham! Sincerely, The Holm Automotive Team of Abilene
It waz a very easy process they did a great job walking
It waz a very easy process they did a great job walking me through it and would recommend to anyone
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience with us! We're delighted to hear that William, Noe, and Cedric provided an easy and clear process for your used car purchase. We truly believe in being Trustworthy and ensuring a smooth journey for all our clients, and it sounds like they exemplified that commitment. We appreciate your recommendation! Sincerely, The Holm Automotive Team of Abilene
The hospitality & professionality of this team are
The hospitality & professionality of this team are wonderful! I truly love how smooth the process is to have something as simple as an oil change & tire rotation completed. Thank you all for all you do!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're so pleased to hear that you experienced the professionalism and hospitality of our team during your oil change and tire rotation. Making even routine services a smooth and easy process for our customers is a key part of our commitment to Customer Care. We truly appreciate your kind words! Sincerely, the Holm Automotive Team of Abilene
As always fast courteous, friendly, excellent and
As always fast courteous, friendly, excellent and complete service. I was informed each step that was performed and the cost prior to the service being performed.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you consistently receive fast, courteous, friendly, excellent, and complete service! We're especially glad that you were informed every step of the way, including the cost, before any work was performed. This transparency and dedication to communication are core to our customer care and building trust. We appreciate your kind words about Jamie and Chuck! Sincerely, The Holm Automotive Team of Abilene