Reviews
Chuck is very professional, courteous, and a great asset
Chuck is very professional, courteous, and a great asset to your team. The work was done in a timely manner and I did appreciate the use of the loaner. Overall a very good experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent feedback! We're delighted to hear that you found Chuck to be very professional, courteous, and a great asset to our team. We agree wholeheartedly! We're also glad that the service work was completed in a timely manner and that you appreciated the use of a loaner vehicle. Providing a seamless and convenient service experience is important to us. Chuck Loader's professionalism and our commitment to efficient service and customer convenience reflect our dedication to Customer Care and Industriousness. We appreciate your recommendation! Sincerely, the Holm Automotive Team of Abilene.
Very professional, punctual and always kept me informed.
Very professional, punctual and always kept me informed. I would highly recommend them to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent feedback and your high recommendation! We're delighted to hear that you found our team very professional, punctual, and that we always kept you informed. We believe that clear communication and efficient service are essential. Jamie Avers, Chuck Loader, Haley Swanson, and Zoe Needham, along with our entire service team, are dedicated to providing a seamless and informative experience. Your willingness to recommend us means a lot! It reflects our commitment to Customer Care, Industriousness, and clear Communication. Sincerely, the Holm Automotive Team of Abilene.
I was quoted a rate on the phone however, when I went to
I was quoted a rate on the phone however, when I went to pick up my truck the ticket was all messed up. Thankfully Chuck Loader was able to figure out the mistakes and saved the day!!!! The work was excellent and the service from Chuck was amazing!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We sincerely apologize for the initial issue with your service ticket. We are, however, very grateful that Chuck Loader was able to identify and correct the mistakes for you. We're delighted to hear that you found the work excellent and Chuck's service amazing! His dedication to resolving the issue and providing outstanding service truly reflects our commitment to Customer Care and our Industrious approach to ensuring your satisfaction. We appreciate you bringing this to our attention and are glad Chuck could turn your experience into a positive one. Sincerely, the Holm Automotive Team of Abilene.
They were all wonderful to us!
They were all wonderful to us!!! Love this place and will come back over and over
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback, Lynette! We are so happy to hear that you found our team to be wonderful and that you love Holm Automotive! We truly appreciate your intention to come back over and over. Frank Duran and Cedric Salas, along with our entire team, are dedicated to providing a positive and enjoyable car-buying experience. Your loyalty means the world to us, and we look forward to welcoming you back in the future! Sincerely, the Holm Automotive Team of Abilene.
I dealt with Noe at Abilene location.
I dealt with Noe at Abilene location. Sales experience was ok, but I was supposed to receive my car with a full tank of gas...rrveived it empty. Was supposed to receive on a Thursday, didn't receive till Friday. Was promised gas gift card...did not receive.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We sincerely apologize that your sales experience didn't meet our usual standards. We understand your disappointment with not receiving your car with a full tank of gas as promised, the delay in delivery until Friday, and not receiving the gas gift card. Thanks for allowing us to review these specific issues with the Abilene team to understand what happened and ensure these oversights are addressed promptly. We look forward to serving up your complimentary maintenance with a much higher standard and thank you again for your patience. Sincerely, the Holm Automotive Team of Abilene.
Friendly and made the process easy Very accommodating &
Friendly and made the process easy Very accommodating & they helped me find exactly what I wanted
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Taylor! We're so glad to hear that you found our team friendly and that we made the process easy for you. We strive to be accommodating and are delighted that we could help you find exactly what you wanted. Josh Sare's friendly and helpful service reflects our commitment to Customer Care and ensuring a smooth and positive experience. We appreciate your recommendation! Sincerely, the Holm Automotive Team of Abilene.
They were very helpful and informative what the problem
They were very helpful and informative what the problem was with our car-- Great job fixing car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're glad to hear that our team was very helpful and informative in explaining the problem with your car and that they did a great job fixing it. Clear communication and effective repairs are our top priorities. Josh Sare's helpfulness and the quality of the work done reflect our commitment to Customer Care and our dedication to Excel in our service. Sincerely, the Holm Automotive Team of Abilene.
Took pickup on April 16.
Took pickup on April 16. Needed to leave it. Ordered part. Part came in but was not good. Order another part. It came in . Second part was no good. Ordered another part. Third time. I don't understand this. I kept calling asking Josh No one let me know what was going on On the 23rd I was told the part was here Josh said he would call on 24th He did not. I called again. Yes it was done. Josh didn't want to wake me. What a joke! Also got new tires. Did't get old ones. They were put out on pile and picked up before we got there
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Our sincerest apologies for the miscommunication regarding the discontinued part and the issues we had with our supplier. We are grateful for your patience and thank you for working with the team and allowing us the opportunity to resolve the issues. We hope the finished truck will be a testament to our commitment to provide top quality work and we are grateful for the opportunity to serve your vehicle needs. Sincerely, the Holm Automotive Team of Abilene.
Best place to have a car break down!
Best place to have a car break down! Very accommodating and excellent customer service! Nicest mechanics around! Upfront and honest about the prices for parts and overall work done. Helped us to get to know what’s around town as we stayed an extra day for getting repairs done. Very nice to mail an item I forgot in the loaner car that they gave us. 100/10
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, thank you for the incredible 100/10 feedback! We are absolutely thrilled to hear about your exceptional experience. We're so glad you found our team very accommodating and that you received excellent customer service. It's fantastic to know you think our mechanics are the nicest around and that you appreciated our upfront and honest approach to pricing. We're also happy we could assist you in getting to know the town during your extra day here and that mailing your forgotten item was a helpful gesture. Going the extra mile for our customers is always our aim. Your kind words truly mean a lot and reflect our commitment to Customer Care, Trustworthy service, and our Concern for Others. We appreciate you choosing Holm Automotive! Sincerely, The Holm Automotive Team of Abilene
I always feel that they are friendly.
I always feel that they are friendly. They have been a good dealership to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're glad to hear that you consistently feel our team is friendly and that you've had a good experience working with our dealership. Lora Simmons, and our entire team, strive to create a welcoming and positive environment for all our customers. Your continued satisfaction reflects our commitment to Customer Care and building positive relationships. Sincerely, the Holm Automotive Team of Abilene.
