Reviews
Our salesman Carter listened to what we were looking for
Our salesman Carter listened to what we were looking for and what we didn’t want in a vehicle and proceeded to show us those models and options. I appreciated that quite a lot. We purchased a Buick Envision Avenir. The survey would only allow for Chev make and model so that is incorrect.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback, and congratulations on your Buick Envision Avenir purchase! We apologize for the incorrect vehicle selection in the survey; we'll address that issue. We're delighted to hear that Carter listened carefully to your preferences and guided you towards the right models and options. We understand the importance of respecting your needs and providing a tailored car-buying experience. It's also great to know that your finance experience with Cedric Salas went well. We appreciate your feedback regarding the sales price transparency and purchase time. We are always looking for ways to improve those areas, and will take your feedback into consideration. Carter's attentive service reflects our commitment to Customer Care and ensuring we provide Value to our customers by meeting their specific needs. We hope you enjoy your new Buick Envision Avenir! Sincerely, the Holm Automotive Team of Abilene.
Got right in and everyone was nice and knowledgeable.
Got right in and everyone was nice and knowledgeable. They explained everything and time went by fast.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent feedback! We're thrilled to hear that you were able to get in right away and that you found everyone nice and knowledgeable. It's also great to know that the explanations were clear and that the time went by quickly. We understand the importance of efficient and informative service, and we're pleased that we met your expectations. Josh's ability to provide clear explanations and efficient service reflects our commitment to Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Abilene.
Chuck is great to work with.
Chuck is great to work with. Very welcoming and professional He has a killer mustache
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're delighted to hear that Chuck is great to work with and that you found him welcoming and professional. We'll be sure to pass along your compliments on his mustache! We strive to provide a positive and comfortable experience for all our customers, and Chuck's welcoming and professional demeanor reflects our commitment to Customer Care. Sincerely, the Holm Automotive Team of Abilene.
It’s 1000 mile drive to Abilene from Cleveland and I’ve
It’s 1000 mile drive to Abilene from Cleveland and I’ve been making the trip monthly for the last couple of years so it often happens. I’m in town for two or three days and what do you know it’s time for another oil change! always accommodating, always quick and friendly Always first class. Thanks for always being there for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, that's quite a commute! Thank you for your incredible loyalty and for sharing your experience. We are truly honored that you make the 1,000-mile drive from Cleveland to Abilene and that you consistently choose Holm Automotive for your service needs. We're delighted to hear that we're always accommodating, quick, and friendly, providing you with first-class service. We understand the importance of being reliable and efficient, especially for our customers who travel long distances. Jamie Avers and Gary Hasselman, along with our entire team, are dedicated to providing excellent service and ensuring your vehicle is well-maintained. Your continued trust and patronage reflect our commitment to Customer Care, Industriousness, and building Trustworthy relationships. We appreciate you choosing Holm Automotive, even with such a long trip. Sincerely, the Holm Automotive Team of Abilene.
We enjoy doing business with Holms Auto.
We enjoy doing business with Holms Auto. Friendly staff! Always clean! My husband loves the popcorn 😂
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's wonderful to hear! Thank you for your positive feedback. We're delighted you enjoy doing business with Holm Automotive and that you appreciate our friendly staff and clean environment. We're especially glad your husband enjoys the popcorn! We strive to create a welcoming and comfortable atmosphere for all our customers. A friendly staff, a clean environment, and even a little popcorn, all contribute to our commitment to excellent Customer Care and creating a positive experience. Sincerely, the Holm Automotive Team of Abilene
I had to get new keys made for my truck and Chuck was
I had to get new keys made for my truck and Chuck was great to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're glad to hear that Chuck was great to work with in getting your new keys made. We understand that needing new keys can be inconvenient, and we're pleased that Chuck was able to provide you with efficient and helpful service. His dedication to excellent customer service reflects our commitment to Customer Care. Sincerely, the Holm Automotive Team of Abilene
Fast and friendly service.
Fast and friendly service.would definitely recommend. Got me in the same day for a oil change.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent feedback! We're thrilled to hear that you received fast and friendly service and that we were able to get you in for an oil change on the same day. We understand the importance of prompt service, and we're glad we could accommodate your needs. Jamie Avers and Lora Simmons, along with our entire team, are dedicated to providing efficient and friendly service. Your recommendation is greatly appreciated. Our ability to get you in quickly, and provide friendly service reflects our core values of Industriousness and Customer Care. Sincerely, the Holm Automotive Team of Abilene.
They are all friendly, knowledgeable and caring.
They are all friendly, knowledgeable and caring. All departments are top notch. We appreciate the dealership being nearby.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that you consistently experience professional, prompt, and excellent service from our team. We're also glad you find everyone friendly and helpful. We strive to maintain high standards in all aspects of our service, ensuring every task is completed to excellence. Josh Sare, along with the entire team, is dedicated to providing exceptional customer care. Your positive review reflects our commitment to Professional Growth, Industriousness, and our dedication to Excel in all we do. Sincerely, the Holm Automotive Team of Abilene.
Chuck was very helpful in assisting me.
Chuck was very helpful in assisting me. I was in for a routine oil change and tire rotation. He also ordered new tires for my husband's car and set up an appointment for that service. He was friendly, knowledgeable and very quick. Excellent service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent feedback! We're delighted to hear that Chuck provided you with such helpful and efficient service. We're glad he was able to take care of your oil change, tire rotation, and even set up an appointment for your husband's car. His friendly, knowledgeable, and quick service reflects our commitment to Customer Care and Industriousness. We appreciate you choosing Holm Automotive and we are happy that Chuck was able to provide you with such a positive experience. Sincerely, the Holm Automotive Team of Abilene.
Salesman was great Service rider was great, but the
Salesman was great Service rider was great, but the mechanic sucked might wanna call him real xxx
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're pleased to hear that you had positive experiences with our salesman and service advisor. However, we're very concerned to hear about your dissatisfaction with the technician involves. We take all feedback seriously, especially when it involves the quality of our service or professionalism. Service Manager Gary Hasselman will be reaching out to better understand the concern. We value your business and are committed to making things right. Your feedback helps us to improve our commitment to Excel in our work, and maintain our high standards of Customer Care. Sincerely, the Holm Automotive Team of Abilene.
