Reviews
Chuck is a pleasure to work with.
Chuck is a pleasure to work with. He explains things very well. I was very happy with the work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent review! We are delighted to hear that Chuck Loader is a pleasure to work with, explains things very well, and that you were very happy with the work. Your perfect 5-star ratings across all categories are a wonderful affirmation of our commitment to Customer Care and our value of being Trustworthy through clear communication. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.
Holmes’s automotive team very helpful and genuine in how
Holmes’s automotive team very helpful and genuine in how they serve their customers. We were very happy to come back for our second purchase here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience! We are absolutely delighted to hear that our team was helpful and genuine in serving you. Your decision to return for a second purchase is the highest compliment we can receive and truly validates our mission to create meaningful relationships based on Trust and Fairness. We are committed to providing outstanding customer care every time you visit. We appreciate your loyalty and business. Sincerely, the Holm Automotive Team of Abilene.
They are very attentive and professional.
They are very attentive and professional. They seem to really care about you and do not treat you like just another number.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful feedback! We are thrilled to hear that you felt our team was attentive and professional. Your comment that we "seem to really care about you and do not treat you like just another number" is the highest compliment we can receive. It perfectly reflects our mission to create meaningful relationships based on Trust and our core value of Concern for Others. We are dedicated to providing personalized Customer Care in every interaction. We truly appreciate your business. Sincerely, the Holm Automotive Team of Abilene.
Called Chuck about changing oil in suburban.
Called Chuck about changing oil in suburban. He got back with me about a few other issues that needed to be looked at. Chuck explained what one of the issues was, and I had that one fixed and a couple others. Was done much quicker than I thought it would be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent feedback! We are so pleased to hear that Chuck Loader provided you with such a positive experience while servicing your Suburban. It's great to know that Chuck was able to clearly explain the issues and that the necessary repairs were completed much quicker than you expected. This speaks directly to our core value of customer care and our team's commitment to being trustworthy through clear communication and efficient service. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.
Steve Schiltz greeted me right away when I took my car in
Steve Schiltz greeted me right away when I took my car in for an oil change. He listened to my concerns about an odd noise I heard. He informed me they couldn't find any problem at the time. He also mentioned things I should take care of in the future as needed. Very good place for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent review! We are pleased to hear that Steve Schiltz greeted you right away and took the time to listen to your concerns about the noise. Your feedback highlights our commitment to Customer Care and being a Trustworthy service partner. We believe in being thorough and honest, even when a problem can't be immediately replicated, while also providing helpful guidance on future maintenance. We will be sure to share your kind words with Steve. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.
Friendly, polite service.
Friendly, polite service. Got done what I came to do. Appreciate the service done today.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kobe, for your review! We are pleased to hear that you experienced friendly, polite service and that we were able to get done what you came in for today. We especially appreciate the 5-star rating for Service Communication, which reflects our commitment to being Trustworthy through clear updates. We also acknowledge your rating regarding Service Time and are determined to continue improving our processes for greater efficiency. We will be sure to share your comments with Chuck Loader. Sincerely, the Holm Automotive Team of Abilene.
Great place with great people.
Great place with great people. Really appreciated the personal service Rossi gave us. We would definitely recommend this dealership to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Brenda, for the wonderful 5-star review! We are so glad to hear that you had a great experience with our team. We especially appreciate you recognizing Rossi Fisher for his personal service. Providing that kind of individualized customer care is at the heart of our mission. It's fantastic to know that you would definitely recommend us! We'll be sure to pass along your compliments to Cedric Salas and Stephen Facey as well. Sincerely, the Holm Automotive Team of Abilene
Chuck Loader at Holms Automotive service department is
Chuck Loader at Holms Automotive service department is friendly, knowledgeable, and provides exceptional customer service. He is always able to work my vehicle into the schedule. He communicates throughout my vehicle's service, keeping me informed of the service and repair status. I feel he cares for my vehicle as though it was his own. I always leave the service department feeling satisfied and confident that Chuck ensured my vehicle was returned to me with no unresolved issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, John, for the wonderful 5-star review! We are absolutely thrilled to hear about your experience with Chuck Loader and our service department. Your feedback perfectly illustrates our commitment to our core values, particularly Customer Care and Concern for Others. Chuck's dedication to being friendly, knowledgeable, and treating your vehicle as his own truly sets the standard for the level of service we aim to provide. We appreciate you recognizing his exceptional communication and ability to work your vehicle into the schedule. We value your business and your confidence in our team! Sincerely, the Holm Automotive Team of Abilene.
I just had an oil change done today.
I just had an oil change done today. It was easy to find an appointment that I could schedule soon and fit into my schedule. As always, everyone was friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, rstmom, for your excellent 5-star review! We are delighted to hear that you had a great experience with your oil change today. We're glad it was easy to schedule an appointment that fit your needs, and that our team was friendly and helpful as always. This highlights our commitment to Customer Care and making your service visits as convenient as possible. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.
I did a nice review a couple weeks ago but it wouldn't
I did a nice review a couple weeks ago but it wouldn't let me submit it. Everyone was terrific! A special thanks to Caysen & Lance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, kstmary217, for taking the time to write a review again! We are delighted to hear that everyone was terrific during your visit. Your kind words and 5-star ratings across the board are a fantastic affirmation of our commitment to Customer Care and our value of Teamwork. We especially appreciate the special thanks to Caysen and Lance—we'll be sure to recognize them for their outstanding service. We're glad you finally got your review to submit! Sincerely, the Holm Automotive Team of Abilene
