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Holm Automotive Center

(6,624 reviews)
Visit Holm Automotive Center
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–5:30pm 8:00am–5:30pm
Saturday 8:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 44 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 454-1773 (888) 454-1773
Used (855) 368-5586 (855) 368-5586
Service (855) 564-3264 (855) 564-3264

Reviews

(6,624 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Holm Automotive Center from DealerRater.

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Sold me a truck with tons of issues.

Sold me a truck with tons of issues. Helped at first then stopped helping when further issues arose within the first month

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re truly sorry to hear about your experience with your recent truck purchase. Our goal is to provide exceptional customer service and vehicles that meet our high standards. Your feedback helps us improve, and we appreciate you bringing this to our attention. Please allow me to forward your comments to the team so they can xxxxx the situation and address your concern. Sincerely, The Holm Automotive Team of Abilene

So thankful Chuck is back in the service department.

So thankful Chuck is back in the service department. His knowledge and customer service is the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear glennstegman08, We're thrilled to hear that you were pleased to have Chuck back in the service department and that you appreciate his knowledge and customer service. Our team is dedicated to providing exceptional customer service, and we're glad to hear that Chuck's expertise contributed to y our positive experience. Thank you for taking the time to share your feedback and ratings. We look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene

Everything was fine.

Everything was fine. Got me out of a negative equity position and into a new lease.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear that we were able to help you get into a new lease and address your negative equity situation. Our team strives to create a positive and transparent car-buying experience for all our customers. We appreciate you taking the time to share your experience. Your satisfaction is important to us, and we’re committed to exceeding your expectations. Sincerely, The Holm Automotive Team of Abilene

The maintenance department has never fixed my problem

The maintenance department has never fixed my problem unless it’s a car they sale me. I always take in my vehicle they give me some line that it can’t be fixed. I take it to another maintenance shop and it gets fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this concern to our attention and allowing us to further diagnose the issue. We appreciate your patience and look forward to working with you to resolve the issue. Sincerely, the Holm Automotive Team of Abilene.

Have purchased several vehicles through the years, but

Have purchased several vehicles through the years, but what has impressed me is that they have continued to service my vehicle I didn’t purchase from them. Service is professional and timely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely appreciate your kind words and long-standing loyalty to Holm Automotive! It’s wonderful to hear that we've consistently provided exceptional service, even for vehicles not purchased from us. Your satisfaction is a testament to our commitment to customer care and our team’s dedication to excellence. Thank you for choosing Holm Automotive. Sincerely, The Holm Automotive Team of Abilene

They changed the oil and serviced In a fair amount of

They changed the oil and serviced In a fair amount of time a n d I was able to get picked up as agreed. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your positive experience with our service department. We’re glad to hear that your oil change and service were completed efficiently and that we were able to accommodate your pickup request. Customer satisfaction is our top priority, and we’re happy to hear that we met your expectations. Sincerely, The Holm Automotive Team of Abilene.

Josh was great to work with.

Josh was great to work with. Took a little longer than what we had discussed, but that's life. Josh even delivered my truck to my house!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that you had a positive experience working with Josh! We appreciate your patience and understanding about the timeline. It's great to hear that we were able to go the extra mile with delivery. We hope you enjoy your new truck! Please don't hesitate to contact us if you have any questions or needs in the future. Sincerely, The Holm Automotive Team of Abilene

Noe Grullon needs to be added in selling this fantastic

Noe Grullon needs to be added in selling this fantastic car to us. Great salesman! Answered all the questions we had about the car and we are overly satisfied. Very patient when we needed it most. Thank you. I will say that William, we felt really was working in our best interest to get us the best interest for our loan. My wife was very excited also to meet Tim Holm when we were in the process of buying our car. Thank you all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that Noe Grullon, William, and Tim Holm made your car buying experience exceptional. It's fantastic to know that Noe was able to answer all your questions and that William worked diligently to secure the best loan terms for you. We're also glad that Tim Holm was able to assist you during the process. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. Sincerely, the Holm Automotive Team of Abilene.

Everyone was very friendly and professional.

Everyone was very friendly and professional. They answered any questions I had. They made buying a new vehicle a lot less painful. I would recommend this dealership to everyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled to hear that your experience at Holm Automotive was exceptional! Our team strives to create a friendly, professional, and stress-free car-buying environment. We appreciate you taking the time to share your positive feedback. It’s wonderful to know that you’ll be recommending us to your friends and family. Thank you for choosing Holm Automotive! Sincerely, The Holm Automotive Team of Abilene

1250 for front brakes is Terrible.

1250 for front brakes is Terrible. They didn’t have the tools to put a caliper piston back in. They charged me 606.00 labor on front brakes WOW!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Dear Rick, We understand your frustration regarding the recent brake repair on your 2024 GMC Sierra. We appreciate you taking the time to share your experience. We want to assure you that Holm Automotive Center is committed to providing exceptional service and value to our customers. Our team strives to maintain the highest standards of professionalism and expertise in all that we do. As our service manager has explained, the extensive damage to your brakes was unfortunately caused by an incident involving your camper. We understand this is an unexpected and costly situation. We want to assure you that the charges you were quoted were accurate and transparent. Our records indicate that you were informed of the necessary repairs and their associated costs before any work was performed. We also went above and beyond by completing a complimentary first service and addressing an open recall on your vehicle. We value your business and hope to have the opportunity to regain your trust. If you have any further questions or concerns, please don't hesitate to contact our dealership directly. Sincerely, The Holm Automotive Team of Abilene