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Airport Ford

(700 reviews)
Visit Airport Ford
Sales hours: 10:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 7:30am–6:00pm
Tuesday 10:00am–6:00pm 7:30am–6:00pm
Wednesday 10:00am–6:00pm 7:30am–6:00pm
Thursday 10:00am–6:00pm 7:30am–6:00pm
Friday 10:00am–6:00pm 7:30am–5:30pm
Saturday 10:00am–5:00pm Closed
Sunday Closed Closed
New (859) 316-2471 (859) 316-2471
Used (859) 316-2470 (859) 316-2470
Service (859) 316-2472 (859) 316-2472

Reviews

(700 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Airport Ford from DealerRater.

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Treated badly

Bought a used van as is Got home and had to tow it back The key would not do anything The dealer wasn’t even nice about it I don’t think they checked it like they said

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchase 150

Excellent service- great experience Jeff did a great job working with me on trade in and price. Good people. Tom Brinker (owner) always friendly and professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service of new car

The staff was very polite and efficient with my check-in. They took care of all the items my car needed for its first check up. They were very accurate with the length of time they told me it would take for the service. This is my 3rd Ford car and I would always recommend Airport Ford for its Sales and Service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Price

Good experience, great price in buying a used Ford Truck. Trade in was excellent and we are very satisfied with out purchase. This is our second purchase from this dealer and both were excellent..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Airport Ford

This is the second car I have bought from Airport ford since moving into the Northern Kentucky area. Both times the process went smoothly. I found the staff to be very professional and helpful. Another plus has been the service department which is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

I recently purchased a 2018 Explorer and it was a great experience. They made everything very easy and accommodating and Bob was awesome to work with! I'd highly recommend going to Airport Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Car purchasing experience

I recently purchased a 2018 Ford Escape from Airport Ford. I was very impressed with my Sales experience. I have test drove a couple other cars that day. But most wanted everything except my Blood type before I could test drive. Not so here. Jim was extremely helpful and answered all my questions before asking for any info. That was one of the big selling factors for me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience again!

Since 2004 we have purchased or leased 8 cars from Joe Ghaney at Airport Ford! They are our go to dealer! Jeff White made the purchase easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Top notch

We’ had a fantastic relationship with Airport Fordand Tom Brinker for over a decade… perpetuated/reinforced largely by Joe Ghaney and Jeff White and the service department. We have purchased or leased eight vehicles since 2004, and would never go to anyone else. Honest, fair, and an absolute pleasure to do business with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly, down to earth, no pressure, found what we wanted.

Best experience I have had in buying a vehicle. Salesperson was down to earth, friendly and there was no sales pressure. He found the vehicle we were looking for and the purchase and trade in was seamless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.