Reviews
Got in early in morning to get service done. It took little longer than expected for just oil change. But overall service is good
Got in early in morning to get service done. It took little longer than expected for just oil change. But overall service is good
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Quick response time to my calls, Service Writers are very helpful and took care of my issues in a timely manner.
Quick response time to my calls, Service Writers are very helpful and took care of my issues in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I called up the service department to see if they could fit me in for a state inspection and oil change and tire rotation. They said bring it right in. They took me straight away and I was done in an hour. They did not charge me for the state inspection as I had purchased the car new in February, but the car had a September sticker on it. The said that they should have inspected it in February, so they corrected it by not charging me.
I called up the service department to see if they could fit me in for a state inspection and oil change and tire rotation. They said bring it right in. They took me straight away and I was done in an hour. They did not charge me for the state inspection as I had purchased the car new in February, but the car had a September sticker on it. The said that they should have inspected it in February, so they corrected it by not charging me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your experience! We’re glad our service team could get you right in for your state inspection, oil change, and tire rotation and have you back on the road in about an hour. We also appreciate you giving us the opportunity to make the inspection situation right. Thank you for trusting Tri-State Nissan here in Winchester with your vehicle. We truly appreciate your business!
I Got great service from them. Very professional, quick, and friendly. I will be coming back.
I Got great service from them. Very professional, quick, and friendly. I will be coming back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! We’re glad Todd and our service team made your visit quick, friendly, and easy from start to finish. Hearing that you’ll be coming back means a lot to us. We truly appreciate your trust and look forward to taking care of you again!
**PS: Already posted the following Review in Google** It's been a couple of years since I moved to the Shenandoah area and as I noted in my first review of this dealership's service department, true mark of GREATNESS is earned by repeating not only the same level of technical expertise, but also delivering impeccable Customer service excellence every single time as I just experienced, again, this past Saturday! The amazing team of Service Advisors led by Ms. Stephanie Watts and the Super Mechanics went above and beyond to remind this customer that sometimes, it's simply about the relationships, and not only the $$. Major thanks, guys for making my weekend!! (David Oz)
**PS: Already posted the following Review in Google** It's been a couple of years since I moved to the Shenandoah area and as I noted in my first review of this dealership's service department, true mark of GREATNESS is earned by repeating not only the same level of technical expertise, but also delivering impeccable Customer service excellence every single time as I just experienced, again, this past Saturday! The amazing team of Service Advisors led by Ms. Stephanie Watts and the Super Mechanics went above and beyond to remind this customer that sometimes, it's simply about the relationships, and not only the $$. Major thanks, guys for making my weekend!! (David Oz)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
David, thank you so much for the kind words and for continuing to trust us with your vehicle. It’s great to hear that Stephanie and the service team continue to take good care of you every time you come in. We really do value the relationships we build with our customers, and we’re glad that comes through when you visit. Thanks again, David. We truly appreciate you!
Very fast service. Friendly and knowledgeable employees. Thanks for the great car wash! Will contact you near 5,000 miles. Love my Nissan
Very fast service. Friendly and knowledgeable employees. Thanks for the great car wash! Will contact you near 5,000 miles. Love my Nissan
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! We’re glad Jason, Stephanie, Ethan, and the rest of our service team took good care of you and got you back on the road quickly. And we’re happy to hear the car wash was a nice bonus! Enjoy your Nissan, and we’ll be here when you’re ready for that 5,000-mile service.
Tri State quickly became our 'Go To' for service and selection. We bought our used Ram there and the experience was delightful! We needed some service and inspections done on our Lexus and again on the Ram (one was for routine maintenance and both needed state inspections). The online scheduling is a dream, the people are incredibly nice and wonderful. They're close, they're affordable, and very accessible. Thank you!
Tri State quickly became our 'Go To' for service and selection. We bought our used Ram there and the experience was delightful! We needed some service and inspections done on our Lexus and again on the Ram (one was for routine maintenance and both needed state inspections). The online scheduling is a dream, the people are incredibly nice and wonderful. They're close, they're affordable, and very accessible. Thank you!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for making us your “go-to” dealership! We love hearing that you had a great experience buying your used Ram and that Todd and our service team have continued to take good care of both your Ram and Lexus. We work on all makes and models, so we’re happy to be a convenient place for everything from routine maintenance to state inspections. Thanks for trusting Tri-State Nissan in Winchester with your vehicles—we really appreciate it!
I had a recall notice and presented it to the service department. They took me in right away and told me approximately how long it would take and showed me to the waiting area. They came and got me when the procedure was finished. It was most relaxing and stress free. Thank you!
I had a recall notice and presented it to the service department. They took me in right away and told me approximately how long it would take and showed me to the waiting area. They came and got me when the procedure was finished. It was most relaxing and stress free. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad Skylar and our service team were able to get your recall taken care of quickly and kept you updated along the way. We know recall work can be an inconvenience, so it’s great to hear your visit was easy and stress-free. Thanks for trusting our team here at Tri-State Nissan in Winchester to take care of you!
Our most sincere Thank you to Katharine Merritt & Darrell Web, They helped us through a very difficult situation with the most professional caring service and suggestions that anyone could have possibly expected, we have never had the attention and care expressed to us as what They did for us, their speed, attention to detail and overall deminer is outstanding, their knowledge, professionalism and caring is an absolute pleasure to experience, They made our experience at Tri-State Nissan absolutely Great, each one of them are the prime example of friendly and sincerity. Thank You so very Much to Katherine Merritt & Darrell Web for your friendship and Great Service. Malgorzata & Jeffrey Davis
Our most sincere Thank you to Katharine Merritt & Darrell Web, They helped us through a very difficult situation with the most professional caring service and suggestions that anyone could have possibly expected, we have never had the attention and care expressed to us as what They did for us, their speed, attention to detail and overall deminer is outstanding, their knowledge, professionalism and caring is an absolute pleasure to experience, They made our experience at Tri-State Nissan absolutely Great, each one of them are the prime example of friendly and sincerity. Thank You so very Much to Katherine Merritt & Darrell Web for your friendship and Great Service. Malgorzata & Jeffrey Davis
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jeffrey and Malgorzata, thank you so much for your thoughtful review and kind words. It means a great deal to hear that Katharine Merritt and Darrell Webb were able to help you through a difficult situation with the care, professionalism, and attention you deserved. We'll be sure to share your comments with both of them—they'll truly appreciate the recognition. At Tri-State Nissan in Winchester, we believe great service is about more than fixing vehicles; it's about taking care of people. Thank you for placing your trust in us, and we look forward to being here whenever you need us.
Sierra was very helpful dealing with my insurance claim due to rodent damage to fuel line. Kept me informed with part delivery and install time frame
Sierra was very helpful dealing with my insurance claim due to rodent damage to fuel line. Kept me informed with part delivery and install time frame
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Chris, thank you for the great review! We're sorry you had to deal with rodent damage, but we're glad Sierra was able to help make the repair process a little easier. Keeping you updated on your insurance claim, parts arrival, and repair timeline is exactly the kind of service we aim to provide at Tri-State Nissan in Winchester. We appreciate your trust and are happy we could get you back on the road.