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Tri-State Nissan

(1,109 reviews)
Visit Tri-State Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 10:00pm
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Sales Service
Monday 9:00am–8:00pm 6:00am–10:00pm
Tuesday 9:00am–8:00pm 6:00am–10:00pm
Wednesday 9:00am–8:00pm 6:00am–10:00pm
Thursday 9:00am–8:00pm 6:00am–10:00pm
Friday 9:00am–8:00pm 6:00am–10:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 5 awards
2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2015 consumer dealer award

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New (888) 417-4341 (888) 417-4341
Used (888) 416-8242 (888) 416-8242
Service (888) 418-2774 (888) 418-2774

Inventory

See all 194 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2015.
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 70 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal Virginia and Marlow Ford in Luray Virginia.

As a local family-owned and woman-operated business the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience increased accountability and a strong commitment to our customers and community.
Up On The Hill In Winchester

Service center

Phone number (888) 418-2774

Service hours

Monday
6:00am–10:00pm
Tuesday
6:00am–10:00pm
Wednesday
6:00am–10:00pm
Thursday
6:00am–10:00pm
Friday
6:00am–10:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tri-State Nissan from DealerRater.

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Great people, service, and more importantly communication

Great people, service, and more importantly communication no matter what method is used. Highly recommend.

Great people, service, and more importantly communication

Great people, service, and more importantly communication no matter what method is used. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Very helping and knowledgeable about there vehicles.

Very helping and knowledgeable about there vehicles. They answer all your questions to make sure you are happy with your purchase.

Very helping and knowledgeable about there vehicles.

Very helping and knowledgeable about there vehicles. They answer all your questions to make sure you are happy with your purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Very friendly and professional customer service.

Very friendly and professional customer service. While waiting on our cars to be serviced we walked around looking at vehicles. Doug had just arrived at work at asked what type of auto we were thinking about. We told him and he said he would get one ready for a test drive. He picked the perfect vehicle and we are very happy with it. Julius was very helpful throughout the financing and explained everything in detail. We highly recommend Tristate Nissan.

Very friendly and professional customer service.

Very friendly and professional customer service. While waiting on our cars to be serviced we walked around looking at vehicles. Doug had just arrived at work at asked what type of auto we were thinking about. We told him and he said he would get one ready for a test drive. He picked the perfect vehicle and we are very happy with it. Julius was very helpful throughout the financing and explained everything in detail. We highly recommend Tristate Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Enjoyable experience!

Enjoyable experience! Salesman and dealer both worked to make experience pleasant. No hard sale pressure tactics. Just honest and pleasant professionals. Would buy from them again.

Enjoyable experience!

Enjoyable experience! Salesman and dealer both worked to make experience pleasant. No hard sale pressure tactics. Just honest and pleasant professionals. Would buy from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience! We’re absolutely thrilled to hear that you had such an enjoyable time working with Rich Bailey and the team at Tri-State Nissan. It’s wonderful to know you felt no pressure—just honest, professional support every step of the way. That’s exactly the kind of relationship we aim to build, reflecting our Marlow Auto Group core values of Integrity, Relationships, and Exceeding Expectations. Thank you again for trusting us! We can’t wait to welcome you back whenever you’re ready for your next adventure.

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The whole transaction from start to finish was helpful,

The whole transaction from start to finish was helpful, easy to understand, and I learned a lot about cars with devin’s help.

The whole transaction from start to finish was helpful,

The whole transaction from start to finish was helpful, easy to understand, and I learned a lot about cars with devin’s help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Stephen! We’re thrilled to hear that your experience at Tri-State Nissan was smooth, informative, and enjoyable from start to finish. Huge shoutout to Devin for helping make the process easy to understand and educational—that’s exactly the kind of support we strive for. We truly appreciate you taking the time to share your feedback and are grateful for the opportunity to assist you. If you ever have more questions or need anything in the future, we’re just a call away. Thanks again for choosing Tri-State Nissan—we’re here for the long run!

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I had a great experience at Tri-State.

I had a great experience at Tri-State. Excellent customer service and professional. Would definitely go back.

I had a great experience at Tri-State.

I had a great experience at Tri-State. Excellent customer service and professional. Would definitely go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear you had a great experience at Tri-State Nissan. Knowing that our team delivered excellent customer service and professionalism truly means the world to us. We’re committed to exceeding expectations and building long-term relationships, and your feedback reminds us why we love what we do. Thank you again for your support—we look forward to welcoming you back anytime!

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When I first got there, the associate mentioned that I

When I first got there, the associate mentioned that I didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said that would be fine, but it looked like there was a little bit of miscommunication between the service department and the rental department so I’m standing and waiting around for everything to get in place knowing that I called them last Thursday and they had Friday and Saturday to have it prepared for Monday but Kevin was amazing. He called me and kept me updated on the progress of my Nissan.

When I first got there, the associate mentioned that I

When I first got there, the associate mentioned that I didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said that would be fine, but it looked like there was a little bit of miscommunication between the service department and the rental department so I’m standing and waiting around for everything to get in place knowing that I called them last Thursday and they had Friday and Saturday to have it prepared for Monday but Kevin was amazing. He called me and kept me updated on the progress of my Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!

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Good service and friendly team, every time is good

Good service and friendly team, every time is good experience for me and my car

Good service and friendly team, every time is good

Good service and friendly team, every time is good experience for me and my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience! We're thrilled to hear you had another positive visit with our friendly and dedicated team at Tri-State Nissan. Todd Kerns and the rest of our crew always strive to provide exceptional service and make sure your experience is a great one every time. Your loyalty and trust mean everything to us, and we're beyond grateful to have you as part of the Tri-State Nissan family. If you ever need anything or have more feedback to share, we're here for you. Thanks again, and we can't wait to see you next time!

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Great experience!

Great experience! Friendly and professional team. Love my new Kicks! Thanks again for being a great dealership!

Great experience!

Great experience! Friendly and professional team. Love my new Kicks! Thanks again for being a great dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Michelle! We’re absolutely thrilled you had a fantastic experience at Tri-State Nissan! Friendly, professional, and dedicated service is what we aim for, and we're so happy to hear that Douglas Lazo-Julca and the team exceeded your expectations. We’re delighted you love your new Kicks—it’s a fantastic choice! Building long-term relationships and making sure our customers drive away with a smile is what we’re all about. If you ever need anything in the future or just want to stop by and say hello, we’re here for you. Thank you again for choosing Tri-State Nissan Enjoy every mile in your new Kicks!

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Although it took two weeks and several challenges to get

Although it took two weeks and several challenges to get my car fixed, the experience was fine. Kevin kept me informed during the process.

Although it took two weeks and several challenges to get

Although it took two weeks and several challenges to get my car fixed, the experience was fine. Kevin kept me informed during the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience with us! We’re thrilled to hear that Kevin kept you well-informed throughout the process, even when there were challenges along the way. Clear communication is key to delivering exceptional service, and Kevin’s dedication to keeping you updated truly embodies our commitment to exceeding expectations. We appreciate your patience and understanding throughout the repair process. Our team strives to be problem solvers and provide honest, transparent service every step of the way. It's all part of building lasting relationships with our valued customers like you! Thanks again for your kind words and for choosing us. If you ever need anything in the future, don’t hesitate to reach out—we’re here to help!

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