Reviews
Didn't expect to buy that day
Zach was great. He was professional, friendly and listened to us. We will be Recommending him to all our friends. Very pleased with entire experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so grateful for your feedback! We recognize that at the core a business is about people. With that in mind we are always on the lookout for staff that is passionate about what they do. As such, we are delighted to read how our staff delivered above and beyond your expectations. We will do everything in our power to make certain every single visit is equally delightful. Know that are thankful for the trust you have placed on us. Know that we are working extra hard to always push ourselves to the next level.
Overall not too bad
Kind of felt like the game show deal or no deal . Buyers have a budget and a price in mind for a reason. Margins are the name of the game I suppose and I can understand that . All dealerships are the same.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. Would you please reach out to me at your leisure via email at contact.us@tristatenissan.com with more details. Again, we are aware that your experience was not up to par and we want to earn another opportunity to serve you.
My NEW Nissan Rogue
Recently purchased a sticker 2018 Nissan Rogue from Tri-State Nissan. Wow, what an experience! Zach Rivenbark was my salesman and he hooked me up with exactly what I requested. He was exceptionally knowledgeable about the vehicle and answered every question I had. The entire purchasing process was painless and Zach made sure I was comfortable in every way. I hope when it's time for a replacement vehicle that Zach is still with the company. I won't hesitate to purchase another Nissan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We train and coach around a culture of empowerment, kindness and quality, and want everyone in our team to feel equipped to serve you as if you are family. Until next time - THANKS!!!!
Kathy Spencer
It was certainly a pleasure to deal with Mr Frank Hubbard both on the phone and in person. He was very personable, very professional and knowledgeable of the 2016 Nissan Altima that I purchased . I wish I could COPD give him more than five stars on every aspect of the deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wow! I appreciate the chance to serve you and your family. Thanks for not only becoming a customer, but also for becoming a member of our Dealership family.
Chrysler town and country
Had a very excellent experience from talking on the phone to meeting in person to driving home with the vehicle . My wife and I really enjoyed our conversations and dealings with Wendy . Thank you all so much !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your words of appreciation make a world of difference and set the tone for our employee's morale. We will be sure to share your review with our team on our next staff meeting. Thank you for taking time to share your opinion with others. Please come again.
Denny and Patty
My wife and I were very impressed with Frank Hubbard as a salesperson. He was very personable, polite and helpful. We looked at a couple of Rogues and test drove them both. He was very knowledgeable about the cars and very helpful with our selection. We are usually nervous about the car buying process, but the process with Frank was a pleasant experience. Bottom line: we drove away happy with a new car. We would highly recommend Frank.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Customers just like you make doing what we do a true pleasure. Everyone looks forward to serving you and yours on your next visit. Thank you once again for giving us a pat on the back. We value your patronage and friendship.
Buying
Worked with Tony to be in and out within two hours. Got what I wanted and worked quickly to get it done. Professional and courteous the whole time. Would highly recommend Tony.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are so grateful for your feedback! We recognize that at the core a business is about people. With that in mind we are always on the lookout for staff that is passionate about what they do. As such, we are delighted to read how our staff delivered above and beyond your expectations.We will do everything in our power to make certain every single visit is equally delightful
Paul Bynum
Paul Bynum and I closed the deal (including all paperwork) within a couple of hours. This was a very pleasant experience and Paul and the Tri-State staff are responsible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What a wonderful Surprise! Your words of encouragement, make us feel proud of what we do. Businesses are mainly about people connecting to people and knowing that our team is on the ball makes us proud.
Chef1
It was not bad and Tony was wonderful he gave us a tour of the dealership he helped me hook my phone to the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time out of your busy schedule to share your opinion with other community members. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Customers just like you make doing what we do a true pleasure. Everyone looks forward to serving you and yours on your next visit.
Winchester Nissan Dealership
Thank you Paul B. For your interest in helping us yesterday. We asked questions and got them answered quickly... And even double checked for us... Would direct anyone interested in selecting a vehicle to TristateNissan.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car